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Store Manager Customer Service

Location:
Yulee, FL
Posted:
August 24, 2023

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Resume:

Sara A. Killmeyer

***** ********* **. *****, ** *2097 • 904-***-**** • ady6vf@r.postjobfree.com

Details-focused leader eager to offer dynamic sales, customer service, motivation, and management experience gained from cross-functional background toward maximizing your bottom line in a growth-oriented role.

Profile of Qualifications

TEAM BUILDING / TRAINING • INVENTORY CONTROL / MANAGEMENT • PAYROLL OPERATIONS • EMPLOYEE SUPPORT

●Integral leader who contributes a proven track record in cost management, inventory control/management, and increased customer service, and showcases an ability to foster interdepartmental cooperation to achieve goals.

●Ambitious self-starter who demonstrates skills in building a customer base and increased sales through developing and implementing solutions-driven processes to maximize business bottom-line performance.

Career Highlights

●Successfully improved technology sales from 1165th store in the company to top 42nd store in the company in first six months while at Office Depot in Orange Park.

●Created a goal tracking system for technology sales and reward sign ups that was adopted by corporate and is now used throughout all stores.

●Largely responsible for all new product/policy training and new-hire orientation for the past three years.

●Chosen by Store Manager to manage store inventory past 4 years.

●Selected by District Management to be the only junior manager to control an annual physical inventory.

●Chosen by District Manager as a problem solver to train low performing stores in technology sales and to introduce my Goal Tracker to improve store performance.

●Chosen by Regional Vice President to lead Regional Training on increasing technology sales with use of the Goal Tracker.

Professional Synopsis

Store Manager, Batteries Plus Bulbs, Jacksonville, FL 2019 -2019 Successfully increased store ranking from 60 to 19 in two months

Sales Manager, Staples Inc., Jacksonville, FL 2017 – 2019

●Developed an effective scheduling process to achieve objectives.

●Order and stock adequate products to avoid shortage.

●Successfully improved technology sales in 3 months through use of training and Goal Tracker.

●Chosen by District Manager to Lead store while there was no General Manager.

●Schedule job trainings to staff to meet goals.

●Oversee routine equipment maintenances to avoid repairs, damages, and injury.

●Analyze and address operation issues in a timely fashion.

●Coordinate with Manager to develop and execute operations plan

Store Manager, Sally Beauty, Jacksonville, FL 2016 - 2017

●Successfully improved sales from last in the district to 1st in the district and 4th in the region in first four months by implementing the Goal Tracker.

●Developed and executed operations plan.

●Successfully managed 2 stores since September.

●Chosen by District Manager to Lead an Inventory Team for all inventories throughout the district.

●Chosen by Regional Manager to manage Flagship Store.

●Successfully lead to 2 stores in reward sign ups to 1st and 2nd in the district by use of the Goal Tracker.

●Continue to drive sales through observations and coaching and training.

●Chosen by District Manager and Regional Manager to open and set up a brand new store.

Sara A. Killmeyer

Resume – Page Two • 904-***-**** • ady6vf@r.postjobfree.com

Professional Synopsis (continued)

Assistant Store Manager, Office Depot, Orange Park, FL 2015 – 2016

●Successfully improved technology sales from 1165th store in the company to top 42nd store in the company in first six months

●Largely responsible for all new product/policy training, hiring new talent and new-hire orientations

●Coordinate with Manager to develop and execute operations plans.

●Utilize broad scope of industry knowledge toward recruiting, training, mentoring, and managing a top-performing team of sales consultants and trusted advisors.

●Training Manager for all management and associate employees.

●Create an exceptional customer experience through product/service training, increased awareness of customer needs, and managing all customer-employee interaction.

●Manage Customer Satisfaction Ratings.

●Schedule job trainings to staff in order to meet goals.

●Analyze and address operation issues in a timely manner.

●Perform annual employee appraisals for 18 while coaching and setting performance goals for each employee.

●Responsible for opening and closing the facility as manager on duty to include reconciling daily cash receipts.

●Create and maintain weekly goals for all employees from the Assistant Store Manager to the newest employee.

●Manage allotted payroll dollars for up to 18 employees, manage inventory, and protect company assets.

●Top ASM in the district to be selected for a group of ASMs to be next promoted to Store Manager.

●Successfully helped increase the conversion in 4 different stores through leadership and example.

●Successfully helped increase service dollars in 4 different stores through training.

Customer Experience Manager, Office Depot, Brunswick, GA 2014 – 2015

●Utilize broad scope of industry knowledge toward recruiting, training, mentoring, and managing a top-performing team of sales consultants and trusted advisors.

●Training Manager for all management and associate employees.

●Create an exceptional customer experience through product/service training, increased awareness of customer needs, and managing all customer-employee interaction.

●Manage Customer Satisfaction Ratings.

●Responsible for opening and closing the facility as manager on duty to include reconciling daily cash receipts.

●Create and maintain weekly goals for all employees from the Assistant Store Manager to the newest employee.

●Manage allotted payroll dollars for up to 18 employees, manage inventory, and protect company assets.

Customer Service Manager, Office Depot, Jacksonville, FL 2011 – 2014

●Increased employee knowledge on products/services and policies.

●Performed annual employee appraisals while coaching and setting performance goals for each employee.

●Responsible for opening and closing the facility as manager on duty to include reconciling daily cash receipts.

●Training manager for all operations and technology employees.

●Managed allotted payroll dollars for up to 15 employees, managed inventory, and protected company assets.

●Acting assistant store manager while the position was vacant.

●Acting store manager during the preparation to close the store.

Sara A. Killmeyer

Resume – Page Three • 904-***-**** • ady6vf@r.postjobfree.com

Professional Synopsis (continued)

Technology Lead, Office Depot, JACKSONVILLE, FL 2009 – 2011

●Drove sales in the technology department through increased product/service knowledge.

●Maintained inventory through cycle counts.

●Held top sales position for a year and a half.

Technology Manager, Office Max, JackSONVILLE, FL 2008 – 2009

●Drove sales in the technology department through increased product/service knowledge.

●Responsible for opening and closing the facility as manager on duty.

●Maintained inventory through cycle counts.

●Held top sales position in this facility.

Education, Technical Summary & Affiliations

Associates of Arts Math Education FLORIDA COMMUNITY COLLEGE AT JACKSONVILLE

Excellent Professional References Provided Upon Request

Developed an effective scheduling process achieve objectives.

Order and stock adequate products to avoid shortage.

Successfully improved technology sales in 3 months through use of training and Goal Tracker.

Chosen by District Manager to Lead store while there was no General Manager.

Schedule job trainings to staff to meet goals.

Oversee routine equipment maintenances to avoid repairs, damages, and injury.

Analyze and address operation issues in a timely fashion.

Coordinate with Manager to develop and execute operations plan.



Contact this candidate