Business Development Customer Service
Resume:
LISA RIOS
DIRECTOR OF SALES AND OPERATIONS
CONTACT
************@*****.***
PROFILE
Operational and sales leadership in diverse arenas including disaster relief with project management, operational oversight, team leadership, efficiency optimization and strategic planning. Goal-oriented problem solver with exceptional communication skills and strong customer satisfaction. Increased cross-departmental performance by streamlining processes and reducing inefficiencies with a proficiency at identifying and addressing problems to achieve goals.
SKILLS
RELATIONSHIP BUILDING THAT CREATES REFERRAL OPPORTUNITIES
EXPERT CUSTOMER MANAGEMENT & RETENTION
DEDICATION TO GOALS ACCOMPLISHED WITH STRATEGIC THINKING
NETWORKING ABILITIES
CULTURALLY DIVERSE BY WORLDWIDE TRAVEL
STRONG NEGOTIATING CAPABILITES
EXPERIENCE
TIGER STAFFING, LLC
Director of Sales & Operations
2022 - 2023
Defining, implementing and revising operational policies and guidelines for small staffing organization with an innovative website, employee handbook, and marketing collateral increasing productivity by 34% in 3 months
Liaising with departmental heads in developing and executing new financial directives by cutting employee tax overhead by $22,674 per month by converting employees to 1099 and government compliance by implementing a paperless process to protect our clients and workforce
Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs partnering with the Workforce of Texas
Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits by decreasing overhead expenses by $17,902 a year by modernization of software, relocation of offices, and increased revenue by $25,498 per month in the first 3 months with new clients, increasing rates, and re- writing collection procedures adding late fees
Partnered with Fort Bend ISD to put the Neuro-divergent graduates to work
EDUCATION
CERTIFICATION IN MEDICAL ASSISTANT - SANFORD BROWN COLLEGE 2013
BACHELOR OF BUSINESS ADMINISTRATION - NATIONAL AUTONOMOUS UNIVERSITY OF MEXICO - MEXICO CITY, MX 1999 (FOREIGN EXCHANGE STUDENT)
LANDMARK - PERSONAL PROFESSTIONAL DEVELOPMENT TRAINING CLASSES
VOLUNTEER
WOODBRIDGE CROSSING H.O.A. PRESIDENT SINCE 2020
RED CROSS MEDIA/FIRE SPONSE TEAM LEAD SINCE 2019
AMIGOS DEL LAS AMERICAS SINCE 1996
DON MCGILL TOYOTA
Sales Representative - $100K A MONTH CLUB
2020 - 2022
Exceptional customer service skills, including interpersonal communication and rapport building with persuasive and negotiating skills
In-depth knowledge of the dealership’s vehicles, finance options and sales process to generate maximum revenue and profitability for the organization
Achieved $100k per month in sales and was Sales Woman of Month 5 mos. in a row gaining an average profit of $6k over MSRP.
Teamwork and collaboration skills to coordinate sales with the financing department and/or other sales people
BAKERRIPLEY, BCFS, & TETRA-TECH
Mayor Turner’s Special Team Case Manager & Team Lead
2017 - 2020
Top 5 Advocator for the Hurricane Harvey Survivors, assisting with finding organizations to do home rebuilds, repairs, financial assistance, furniture, and daily needs for the families and collected sensitive documentation and applied for assistance on the behalf of the Survivor with non-profits and governmental agencies such as FEMA, GLO, City of Houston, and Harris County.
Presented many cases to the Unmet Needs Round Table in different Counties with high 99% success rate based on quality work on the knowledge and details of the case being presented
Collected over $500k in assistance for the Survivors by developing relationships with the different non-profit organizations such as United Way, Red Cross, Salvation Army, and Bread of Life
STAFF-FORCE/SYNERGY STAFFING
Business Development Manager
2011 - 2017
Developed marketing tools and strategies for multiple locations throughout the Houston Metropolitan Area
Identified potential clients and negotiated numerous +$1,000,000 contracts with multinational corporations.
Managed projects and relationships almost exclusively with Fortune 500 clients
Employed creative business development strategies to achieve an increase in monthly revenue from $300,000 in 2014 to +$3,000,000 in 2017 focusing on networking events
Cold calling to generate new business & B2B discovery in assigned territory
Maintained client relationships with the largest manufacturer of ice chests, the largest cement corporation in Latin America, and one of the largest oil explorations firms in the world, among other
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