Administrative Assistant Customer Service

DEBBIE JENNINGS

Carrollton, TX ***** ********@*****.*** 214-***-****

SUMMARY

Highly skilled administrative professional with extensive experience as a trusted resource, strategic thinker and problem solver. Demonstrated knowledge in accounts payable and receivable, project support, database management as well as stakeholder engagement. A strong record of accomplishment in fostering a culture that values integrity, innovation and results.

AREAS OF EXPERTISE

Hard Skills: Event Coordination • Expense Reports • Records Management • Customer Service • Scheduling Soft Skills: Self-Motivation • Time Management • Communication • Critical Thinking • Teamwork Technical Proficiency: MS Office (Word, Excel, PowerPoint, Access, Outlook) • Photoshop • Network Solutions • Yardi • QuickBooks • Raiser’s Edge • SAP • SharePoint Career Gap-During the identified timeframe, there was a career hiatus attributed to the global impact of the COVID-19 pandemic, which resulted in disruptions to professional opportunities and the broader job market.

PROFESSIONAL EXPERIENCE

Customer Service Representative September 2021 – October 2022 PAC/Zoetis (remote)

Answered incoming calls confirming Pet Owners information, inputting missing information, approve submitted invoices, called vet clinics requesting a copy of a missing invoice, order a Zoetis MasterCard which is used as a debit or credit. Office Manager/Accounts Payable/Receivable Clerk February 2018-August 2020 Miller Advertising Agency

Ensured accuracy and efficiency of operations, processed and monitored incoming payments and secured revenue by verifying and posting receipts; performed day-to-day financial transactions including verifying, classifying, computing, posting and recording accounts receivables data; reconciled the accounts receivable ledger to ensure that all payments were accounted for and properly posted

Managed day-to-day operations including organizing meetings and managing databases; draft correspondence, letters, presentations and reports; managed office budget, greeted visitors, answered a high-volume of incoming phone calls and delivered world-class service to customers Administrative Assistant January 2016-December 2017 Contract positions-Amino Transport, First America, Verizon

Performed a wide range of administrative and office support activities including answering, screening and transferring inbound phone calls; scheduled and coordinated meetings; maintained office supply inventories; set-up and maintained department files and records; provided a customer service approach and communicated in a positive and professional manner; responded to and resolved requests in a timely and efficient manner Executive Assistant July 2014-January 2016 Presbyterian Communities & Services Foundation

Provided administrative support to executives, which included preparing and planning meetings, events as well as calendar management; prepared memos, reports, spreadsheets and presentations; prepared and administered department budget; responded to emails, mail, messages while maintaining diplomacy and confidentiality at all times; provided comprehensive support for special administrative projects; coordinated Board meeting minutes and assisted sub-committees Office Manager/Administrative Assistant March 2008 - January 2014 Contract positions- Robert Half, Pride Staff, Express Employment, Flowserve, Mary Kay

Addressed client issues in a professional, respectful demeanor; monitored annual and monthly budgets; responsible for inventory management and ordered office supplies; created letters, emails, documents and correspondence; maintained and monitored office budget; oversaw collections and accounts receivable; coordinated schedules and appointments

Administered contract review process for high-volume international contracting department; acted as key liaison between business representatives and lawyers; served as communications clearinghouse and calendar coordinator for international team and business representatives; coordinated domestic and international travel including documenting expenses; provided Board Meeting minutes and administrative support at Annual Shareholder meetings Executive Assistant March 2006-February 2008 HighPointe Group, LP

Organized meetings including scheduling, reserving conference rooms and sending reminders to staff; coordinated meeting and travel arrangements; created presentations and marketing brochures; prepared antenna license agreements for execution; managed commercial accounts receivable and collections; welcomed visitors and directed them to the appropriate department/personnel; assist as needed with special projects Senior Administrative Assistant August 2000-November 2004 A.T. Kearney

Scheduled international conference calls and meetings; coordinated company campaigns including United Way and March of Dimes; provided assistance with special projects of a highly confidential nature; coordinated travel, hotel accommodations, and expense reports; planned and coordinated events and company functions

EDUCATION

Associate of Arts and Sciences May 1992

Richland College – Dallas, TX

GPA: 3.6

LICENSES & CERTIFICATION

Notary Public Commission expires November 13, 2023 2

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