FRANCESCA VAUGHN

Doraville, GA *****

770-***-****

ady6ul@r.postjobfree.com

PROFESSIONAL PROFILE:

I am a dynamic and highly motivated professional with expertise in business development, inside sales and account management. I possess above average critical thinking skills and I am able to tackle challenging assignments with creativity, drive and enthusiasm. I have a happy, amiable and gracious personality with the ability to build positive rapport with people on all levels.

WORK EXPERIENCE:

07/22-present Accenture Inside Sales/Account Manager Atlanta, GA

Ensure all leads are fully qualified; set up appointments for appropriate follow-up

Call clients to strengthen and build long-term business relationships

Investigate and determine clients wants and needs

Own opportunity, validation, and pipeline progression

Prepare and deliver digital presentations to client for handoff to close sales cycle

Collaborate with sales team to foster sales leads, growth, and product knowledge

Recommend, design and implement digital projects to increase their RO; prepare and present reports on their progress

11/21-06/22 APR Consulting Duluth, GA

Specialty Appointment Coordinator

Scheduled appointments for specialty departments by telephone, email, mail and fax.

Responded to member/patients questions and concerns via telephone

Advocated for client services, needs, and interests within Kaiser Permanente

Utilized Health Connect to access member information and support scheduling functions.

Provided patients with information/instructions about appointments and procedures.

Educated members on proper use of Health Plan systems and facilities..

Collected cumulative data and statistics and enters data into automated systems.

Participated in special projects, studies, or other activities as directed.

Worked with leadership to improve Specialty training, development and implementation of guidelines/policies and workflows to improve the member experience.

03/16-11/21 City Info Experts Sandy Springs, GA

Call Center Customer Service Representative

●Answering incoming calls on the first ring, happily engaging customers, while delivering world class service

●Managed inventory and vendor services, tracked orders, resolving issues concerning pricing disputes.

●Customer service and sales via phone, email, chat and text from my home and company offices

●Promptly making reservations and up selling tours, airline tickets, hotel rooms and tickets to attractions

● Enter reservations into two management systems both completely and accurately

● Utilize soft selling techniques and strategies to ensure my clients have spectacular vacations

● Produce and send letters of confirmation and other well-written correspondence

07/13-03/16 The Network Cloud Company Atlanta, GA

Account Manager/Inside Sales Representative

●Sold hard and software to SME’s in United States, exceeded sales quotas; surpassed all daily, monthly goals

●Consistently the #1 lead generator and Sales Representative, with over 1 million in sales in 2014-2015

●Cold call prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline

●Confer with customers via telephone, email and chat to provide information about products and services

●Maintain and keep records of customer interactions and transactions, recording details of inquiries

●Resolve customer products or billing concerns such as exchanging merchandise, refunding or adjusting monies

●Contact customer in order to respond to inquiries or notify them of investigation results

●Manage accounts, time, sales cycles and records thru Salesforce in a professional and timely manner

01/11-06/13 Southern Polytechnic State University Marietta, GA

Executive Human Resources Assistant II

●Executive Assistant to four HR department Executives/ Directors

●Supervised departmental work study students and interns

●Receives and screens all departmental calls, provides routine information, directed calls to the appropriately

●Help administer benefits: health, life, medical, dental, retirement, flex spending and leave.

●Maintains official employee records through filing, retrieval, retention and storage

●Open, sort and disseminate departmental mail, manage departmental inventory supply

●Provide assistance to employees with questions regarding ADP (registering, log-in problems)

●Processed new-hire paperwork by reviewing documents for accuracy and completion

●Managed the P-card to make all purchases for department: cabinets, office supplies, furniture, computers

●Oversaw inventory and vendor services, tracked orders, resolved pricing and shipping disputes

04/05-12/10 Chang & Associates Berkeley, CA

Inside Sales Manager/Business Development Representative

●Solicited top Bay Area businesses for accounting and financial services

●Monitored employees calls and activities, encouraging them to reach daily sales goals

●Evaluated and improved inside sales processes according to companies policies and procedures

●Pro-actively managed calendars, coordinated schedules and travel for entire office

●Administered and managed the inventory of office equipment, supplies, keys and hardware

●Assist with events: preparing visual materials for speeches, making table signs and badges

●Prioritized conference room arrangements, meeting request and catering responsibilities

●Created correspondence and confidential letters, took minutes for weekly staff meetings

EDUCATION AND TRAINING

California State University, East Bay Kennesaw State University

Human Resources Management Medical Office Administration (Fall 2018)

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