Donavan Avandale Rene

832-***-**** ady6uj@r.postjobfree.com 17207 Meadow Heights Dr, Houston Texas, 77095 PROFILE SUMMARY

A versatile and results-driven professional with a diverse background in sales, finance, and data management. Adept at establishing strong customer relationships and delivering exceptional service to exceed expectations. Skilled in coordinating office activities and streamlining administrative procedures to optimize efficiency. Proficient in financial analysis, tax compliance, and investment planning. Strong expertise in product knowledge communication and technical sales. Demonstrated leadership presence and collaborative teamwork to drive business growth. Effective problem solver with adaptability and flexibility in handling complex situations. Efficient time manager with a focus on data security and accuracy. Committed to delivering quality assurance and achieving outstanding results. SKILLS

• Effective Communication

• Customer Relations

• Collaborative Teamwork

• Problem Solving

• Adaptability & Flexibility

• Time Management

• Leadership Presence

• Quality Assurance

• Reporting

• Client Engagement

• Automotive Proficiency

• Document Precision

• Payroll Oversight

• Tax Compliance

• Product Expertise

• Investment Planning

• Financial Reporting

• Market Analysis

• Mortgage Advisory

• Data Security

• Office Coordination

CORE COMPETENCIES

• Customer Relationship Management: Demonstrated ability to engage with prospective customers, understand their unique needs, and provide expert guidance in making informed decisions.

• Sales and Negotiation: Proven track record in managing sales transactions, ensuring accurate documentation, and achieving sales targets through effective communication and collaboration with the sales team.

• Financial Expertise: Proficient in various financial aspects, including tax preparation, payroll administration, investment strategies, and mortgage advisement, with a focus on compliance and accuracy.

• Data Management and Analysis: Skilled in organizing and analyzing financial data, conducting market research, and implementing robust data management and security protocols to safeguard sensitive information.

• Office Administration and Coordination: Experienced in streamlining administrative procedures, overseeing data entry with a high level of accuracy, and coordinating various office activities to optimize workflow efficiency and employee engagement.

PROFESSIONAL EXPERIENCE

Sales Consultant/Quality Assurance Apr 2023 – Present Momentum Volkswagen

• Conduct interviews with prospective customers to discern their unique automotive requirements and budget, providing expert guidance in selecting the most suitable vehicle for purchase.

• Meticulously prepare and manage all sales transaction documentation, guaranteeing accurate and thorough completion in accordance with company policies and legal standards.

• Adhere to post-sales protocols, delivering comprehensive product education to customers, and facilitating scheduled vehicle servicing to ensure an exceptional ownership experience.

• Foster lasting customer relationships by delivering exceptional service and personalized attention, aiming to exceed customer expectations at every interaction.

• Collaborate closely with the sales team to optimize customer satisfaction and meet sales targets through effective communication and seamless coordination of sales processes. Freelancer Oct 2021 – Apr 2023

Remote

• Spearheaded comprehensive payroll administration for a small business, ensuring seamless and accurate financial transactions while adhering to relevant regulatory guidelines.

• Demonstrated expertise in tax preparation, successfully filing tax returns for diverse individuals and ensuring compliance with tax regulations and laws.

• Facilitated lucrative business negotiations, acting as a liaison between suppliers and buyers, orchestrating the shipment of a diverse range of goods and products to Caribbean markets.

• Pioneered the successful launch of an eCommerce online start-up venture, skillfully navigating the platforms of Shopify and Amazon, resulting in a thriving and profitable business venture.

• Cultivated strong client relationships through effective communication, prompt responsiveness, and a commitment to delivering exceptional service, resulting in repeat business and positive word-of-mouth referrals. Solutions Specialist (Retail) Jan 2019 – Oct 2021

Verizon Wireless

• Held a position of trust as a key holder, efficiently managing cash registers, conducting tasks such as money counting, segregation of charge slips, coupons, and vouchers, and ensuring the accurate balancing of cash drawers.

• Actively participated in a weekly outreach program designed to drive business growth and enhance customer engagement.

• Demonstrated proficiency in inventory management, diligently tracking stock levels and initiating timely requisitions for replenishing supplies.

• Welcomed customers with a courteous and professional demeanor, skillfully identifying their individual preferences and needs.

• Effectively communicated technical details of products and services, providing customers with comprehensive information to make informed decisions.

Data Management Executive Director Jul 2011 – Mar 2015 Barnett Capital Bank – Roseau, DM

• Applied a diverse range of investment instruments within intricate option hedging strategies and trading scenarios, leveraging expertise in fixed income and equity securities.

• Spearheaded the creation of comprehensive status reports, brief books, and compelling IPO pitches, effectively conveying complex financial information to stakeholders.

• Orchestrated the organization and analysis of financial data, conducted market research, and compiled due diligence filings to present compelling materials to potential investors.

• Provided expert guidance to clients on mortgage, educational, and personal loan options, ensuring tailored financial solutions to meet their specific needs.

• Streamlined operational efficiency by preparing, sorting, distributing, and endorsing new resolution policy reports to the appropriate branches.

• Implemented robust data management and security protocols, safeguarding sensitive financial information and ensuring compliance with industry regulations and best practices. Office Administrator Aug 2000 – Oct 2010

National Bank of Dominica Ltd – Roseau, Dominica

• Facilitated seamless communication between customers, management, and the sales team, serving as the primary liaison and effectively conveying clear expectations and objectives to each team member.

• Demonstrated exceptional data entry skills, ensuring prompt and accurate processing with an unwavering 100% accuracy rate.

• Resolved customer inquiries and complaints with empathy and efficiency, promptly investigating issues to ensure timely resolution and customer satisfaction.

• Nurtured a positive and harmonious work environment by upholding a culture of respect and consideration for all employees and customers alike.

• Proactively recommended and promoted the adoption of the new Mobile Banking App to customers, resulting in an impressive 30% increase in app usage and enhancing the bank's digital service offerings.

• Streamlined administrative procedures, optimizing workflow efficiency, and implementing best practices to enhance overall operational productivity.

• Coordinated and organized various office activities, such as meetings, events, and employee training, ensuring seamless execution and heightened employee engagement.

EDUCATION/CERTIFICATES

Bachelor of Arts: Accounting and Sociology Jun 2000 Dominica State College - Dominica

High School Diploma Jun 1996

Dominica S.D.A Secondary School – Dominica

Account Management & Maintenance (AMM) certified

Florida Atlantic University

Sales Essentials Certificate

Cohen & Klien Consulting Inc.

Certified Protection Officer (CPO)

Cohen & Klien Consulting Inc.

Magnetic Ink Character Recognition Expert (MICR)

National Bank of Dominica

Microsoft Certified Application Specialist (MCAS)

National Bank of Dominica Swift

Programming System Expert

National Bank of Dominica

Certified in Alchemy Products

National Bank of Dominica

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