Tilaunda Jones

ady6te@r.postjobfree.com

Professional Summary

●Medical office professional with experience in a variety of high-volume roles and settings

●Maintained positive public image to patients, hospital, and medical staff

●Obtained reservations, prepared registration forms, and obtained signatures as required

●Answered patient questions on admission policies as well as provide financial counseling to patients

●Informed patients of hospital and patient rights information while also maintaining confidentiality of patient admission information

●Registered patients by validating demographic information, identification of appropriate payer sources, executing general consent form authorizing treatment and securing and imaging appropriate documents (photo ID, insurance cards, etc.) into OnBase Front Office Scanning

●Completed supplemental medical records and directed records to responsible part

●Retrieved charts from electronic medical record systems and compile medical records to send to other parties

Professional Experience

JWM Neurology

04/2022 –Current

Charge Entry

●Responsible for accurate entry of physician charges

●Responsible for maintaining knowledge of all procedural and diagnostic codes which includes identifying appropriate codes and informing staff when services are coded incorrectly.

●Works with staff to resolve coding issues and associated problems.

●Responsible for balancing charges daily.

●Responsible for posting of payments collected by office or department.

●Maintains strict confidentiality

●Post each batch in a timely fashion confirming patient’s account number, date of service, name, and date of birth to ensure payment is being applied to correct account.

●Apply all proper adjustments to patient accounts to include deductible, copays, coinsurance and contractual adjustments. Direct denials to the appropriate department.

●Verify batch totals, edit and reconcile all posted payment batches from the software on a daily basis to ensure accounts have been balanced and batches are closed.

Managed Health Care Services

9/2020 – 7/2021

Risk Adjustment Coordinator

●Retrieved charts from electronic medical record systems and compile medical records to send to other parties

●Requested medical records by making outbound calls to provider groups

●Completed supplemental medical records and directed records to responsible part

●Resolved outstanding vendor pends by updating member and provider demographics

St. Vincent Hospital

4/2019 – 1/2020

ER Patient Access Rep

●Responsible for documenting information that is accurate and complete

●Maintained positive public image to patients, hospital, and medical staff

●Obtained reservations, prepared registration forms, and obtained signatures as required

●Answered patient questions on admission policies as well as provide financial counseling to patients

●Informed patients of hospital and patient rights information while also maintaining confidentiality of patient admission information

Eskenazi Hospital

12/2017 – 1/2019

Emergency Dispatcher, Patient Access ER

●Registered patients by validating demographic information, identification of appropriate payer sources, executing general consent form authorizing treatment and securing and imaging appropriate documents (photo ID, insurance cards, etc.) into OnBase Front Office Scanning

●Coordinated communications and dispatch for building emergency response, including engineering, building management, security operations, and 911 Public Assistance

●Functioned as the communications hub for routine security operations and services

●Customer Service: Directing visitors, answering phones, providing direct customer assistance.

●Provided walking patrol of interior and exterior of the property

●Respond to emergency situations in a timely manner

●Demonstrated command presence when responding to emergencies

Freedom Mortgage

1/2015 – 10/2017

Customer Service, Payment Processor, Payoffs

Payoffs

●Prepared and maintained daily shortages for all payoffs.

●Determined why payoffs were short, called title companies to collect shortages.

●Advanced loans at End-Of-Month.

Check Processing

●Loan level cash transactions reconcile funds to the system of record and deposit checks to depository institution.

●Input data to post borrower payments, according to instructions, in a timely and accurate manner.

●Post and reconcile payments received from various sources - checks, wires, electronic batches, other loan level transactions requested by internal departments including, but not limited to, initial escrow, special deposits, corporate advance repayments, and non-cash payment transactions, etc..

●Balance system activity and deposit checks via electronic scanners; reconcile deposits to system totals, coordinate the identification and transfer of payments to other servicers for de converted loans.

Software Skills

Proficient in Window operating systems and MS Office Suites, Sunrise, Soarian, Sovera 10, EPIC, Kronos time reporting, OnBase, Cerner, CMS and Medicaid systems for insurance verification, and company-specific systems. Skilled typing more than 50 WPM

Education

IVY Tech Community College

Business Office Administration

Contact this candidate