Front Desk Service Agent

Bryan C. Almeida

*** *. ******* **. ******, CA. 91723 Apt#240 626-***-****

A dependable trustworthy and streamlined individual. Self-motivated, worker who constantly seeks to advance his knowledge and skills in hospitality and property management.

Experience

Luma – Downtown Los Angeles

Front desk Supervisor 01/2008 – 02/2023

Assist managers with day to day operations

Supervised staff of 10 employees

Hired and trained front desk and security staff

Received, sorted and inputted packages into data base system for residents

Handling violations of community CC&R

Managed keys/fob and gate remote distributions

Resolving telephone calls and emails in a professional and courteous manner

Assist with move in orientation for new residents. Coordinated move outs

Entered new lease agreements and tenant information into system

Wilshire Grand Hotel- Downtown Los Angeles

Guest Service Agent/Concierge 09/2003- 12/2007

Assisted guest with general information/requests

Generated reports for hotel departments

Inventory control

Accurately handled currency and financial transactions

Assisted with reservations with same day and future arrivals

Ensured that guest discrepancies were resolved immediately

Handled arrivals and departures

Acting manager on duty when requested

Education

Walnut High School – Graduate

Awards

Most productive- 11/2004

Most valuable associate – 03/2005

Essence of Leadership- 02/2006

Most dependable- May 2006

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