Monique Goodman

Houston, TX • 713-***-**** • ady6t3@r.postjobfree.com

Professional Summary

Dependable, empathetic, adaptable, and focused on details Phlebotomist, Customer Service Clerk, Intake supervisor, and customer service manager. Ready to use my abilities and experience to excel in the area. seeking employment with a forward-thinking business that promotes promotion and career success. A committed customer service representative is committed to offering high-quality support for complete client satisfaction. bringing a positive attitude and a range of strong abilities.

Skills

Venipuncture

Capillary

Centrifuge

Specimen Labeling

Patient Identification

Customer Service/Cashier

Time Management

Leadership skills

Teamwork

Fast Learner

Ability to work Under Pressure

Work History

Bed Bath and Beyond 02/2019 - 05/2023 Human Resource Generalist Houston, Texas

● Handle HR Generalist duties such as onboarding, employee relations, coaching, and exit interviews for assigned

locations/groups.

● Conducts or acquires background checks and employee eligibility verifications.

● Performs routine tasks required to administer and execute human resource programs including but not limited to

compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent

management; productivity, recognition, and morale; occupational health and safety; and training and development.

● Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive

matters to the appropriate staff.

● Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices;

reviews policies and practices to maintain compliance.

● Maintains accurate and up-to-date human resource files, records, and documentation.

● Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring

processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.

● Maintains the integrity and confidentiality of human resource files and records.

● Performs periodic audits of HR files and records to ensure that all required documents are collected and filed

appropriately.

● Assist with payroll functions including processing, answering employee questions, fixing processing errors, and

distributing checks.

● Acts as a liaison between the organization and external benefits providers and vendors, which may include health,

disability, and retirement plan providers.

● Conducts or assists with new hire orientation.

● Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings,

employee recognition events, holiday parties, and retirement celebrations. USPS - United States Postal Service Clerk, 05/2016 to 10/2019 – Anahuac, Texas

● Delivering letters, documents, and parcels to businesses and homes.

● Collecting outgoing mail along the route, and when necessary, collecting money for postage due.

● Sorting, lifting, and pushing moderate to heavy loads of mail and packages to prepare for delivery.

● Collecting letters and parcels from customers.

● Filling out delivery forms.

● Preparing packages for mailing.

● Maintaining records of incoming and outgoing mail.

● Processing mail through sorting machines.

● Stamping envelopes with postage.

● Assisting customers with their correspondence.

● Keeping track of customer complaints and requests. Education

Phlebotomy Technician, 10/2022

The Vein Academy Phlebotomy School

High School Diploma: 05/2008

Dawson High School

Contact this candidate