LINDA KATHLEEN BORUM

***B Westwood Street

Opelika, AL 36801

706-***-**** ady6ss@r.postjobfree.com

SUMMARY

I am a goal-oriented and very dedicated to whomever I work for or with. I like to get things achieved as quickly as possible the correct way without having to redo them again. I have many different levels of skills and always look forward to learn and gain knowledge of anything on any level. I am also specialized knowledge in customer service and problem resolution. I am a dedicated customer service professional with seventeen plus (17+) years of experience in customer service expertise in a fast paced, production environment. I am able to learn new tasks quickly.

I have a knowledge of medical terminology and HIPPA compliance. I had an established career working in a fast paced and production-oriented Fortune 200 company.

Additionally, I am a results-oriented professional who is friendly and enthusiastic with 8 years based in a Fortune 200 company and 5 years based in Law Enforcement.

SKILLS

Customer and Personal Service

Active Listening

Reading Comprehension

English Language

Computers and Electronics

Critical Thinking

Writing

Time Management

Complex Problem Solving

Coordination

Judgment and Decision Making

Active Learning

Law and Government

Some Medicine

Management of Financial Resources

EXPERIENCE

June 2023-

Present

June 2021- June 2023

November 2019- October 2022

February 2018- June 2018

November 2014

– June 2015

Probation Officer – Misdemeanor – Ga Probation Services

Went to Recorders Court (Traffic Court), Municipal Court and Superior Court as a representative of probation.

Took individuals information and explained their sentence to them

Made sure that the individuals did as directed by the court (pay fines, do community service, get any documentation needed for the court).

Took money in that was owed as fines and/or probation fees

Helped anyone that needed help understanding what the judge/court requested, as this can be confusing to anyone that isn’t around it on a daily basis.

Deputy/Reserve Sherriff Deputy/Bailiff – Muscogee County Sheriff Department

Greet people when they walk in the door to the government building.

Make sure that everyone that comes into the government building puts all their possessions into a container and is reviewed properly for any type of weapons.

Scan all people coming into the building for weapons including handicap in a professional but polite way where they understand why I am doing what I am doing and why.

Make sure that everyone around the checkpoint is protected at all times from danger to include employees of the Columbus Consolidated Government that work in the building along with the citizens of Columbus GA.

When a weapon is found make sure it is handled properly and in accordance to the laws provided to us and that no laws or broken and citizens’ rights are taken away.

Provided exceptional customer service as a law enforcement professional with no civilian complaints ever being registered

While working at the Jail I made sure all inmates are secure and in their appropriate location, made sure that they are healthy on a daily basis, getting their meals/medications pm a daily basis, and any request that any inmate has.

Transporting inmates from one location to another in the jail, to court and/or to appointments outside the Jail.

Sitting on inmates at the hospital if the inmate was in in-patient status.

MLK Custom Embroidery

Helped customers with the design that they would want to put on a garment, bag or any other kind of products.

Purchased garment, bag or any other kind of product if the customer did not have the product and made sure that they were getting what they wanted.

Helped the customer create a design that they would either have in mind or had a picture of it and put it into the embroidery database.

Put design on intended garment and once completed made sure customer was happy with purchase.

Member Service Associate – Sam’s

Helped customers that needed help with their membership.

Replaced customers membership cards.

Took back and/exchanged product that the customers did not want.

Helped new employees get their membership.

Took customers payments for their credit card that they had through Sam’s

Reserve Sherriff Deputy – Muscogee County Sheriff Department

Greet people when they walk in the door to the government building.

Make sure that everyone that comes into the government building puts all their possessions into a container and is reviewed properly for any type of weapons.

Scan all people coming into the building for weapons including handicap in a professional but polite way where they understand why I am doing what I am doing and why.

Make sure that everyone around is protected at all times from danger to include employees of the Columbus Consolidated Government that work in the building along with the citizens of Columbus GA.

When a weapon is found make sure it is handled properly and in accordance to the laws provided to us and that no laws or broken and citizens’ rights are taken away.

Provided exceptional customer service as a law enforcement professional with no civilian complaints ever being registered

December 2001 –

May 2010

Claim Specialist III, Aflac Columbus GA

Processed claims to determined what needed to be done with the claim.

Determined if claim would need to be paid, pended or denied.

If claim was to be paid, made sure that all the correct benefits were processed under all the correct lines of business that the claim could be processed under for payment.

If claim was to be pended, made sure that correspondence was sent out to the policyholder, provider and/or agent (or all who was to be involved with the claim) and that all that was being requested was understood by all parties involved.

If claim was to be denied, made sure that the correspondence went out to the policyholder, provider and/or agent (or all who was to be involved with the claim) and that the denial was understood as to why the claim was being denied.

Took as many continuing education courses that I could when I was allowed to take them.

August 2000-

December

2001

Police Officer, Columbus Police Department Columbus GA

Would drive around the neighborhoods on my beat to make sure that everyone on my beat were safe and felt safe with my presents.

Would handle every call that I went on with respect that the citizens of Columbus GA deserve to have, no matter race, age or gender.

Would help everyone understand the law on how it would pertain to them and their current situation.

Had to write many reports so that not only could I go back and understand it at a later date but also the citizens of Columbus GA but Insurance Companies, Attorneys, doctors, etc.

If I arrested a person, then they knew why they were being arrested and what charges were being placed on them and with respect.

Would turn in evidence when evidence was able to be turned in and processed all paperwork and did not ever put that onto another one of my fellow officers.

Backed up any police officer when they requested back up until they were done with the call.

Provided exceptional customer service as a law enforcement professional with no civilian complaints ever being registered.

July 1996 -August 2000

Deputy Sheriff, Muscogee County Sheriff’s Department, Columbus GA

Worked all throughout the jail in booking, intake, fingerprinting, up on the floor’s taking care of the inmates.

Processed in inmates in the booking department to make sure the paperwork was correct and the charges matched the paperwork and the computer.

Processed out inmates and made sure that all the paperwork was completed corrected before the inmate was to leave the jail and made sure that the inmate had all the correct property that the inmate came in with.

During the intake process I would make sure that the inmate did not have any weapons on their person and then ask them questions to make sure that we had the correct information on file.

During fingerprinting I would make sure that their current picture was in the system and that their current fingerprint was also in the system, no matter how many times they had been in before. Also, I would check to see if they were related to any gangs and get current pictures of all tattoos on their body.

Up on the floor’s, I would make sure the inmates had their medicine on their schedule time, along with breakfast, snack and early dinner. Also, would make sure that everyone did not have a problem with the other person and if they did I would have to figure out what would need to be done to be able to handle the situation.

I would also take inmates to schedule appointments throughout town and to the hospital if one became sick.

Also, if an inmate had to be takin to another prison or correctional facility then I would help transport that inmate when needed.

Provided exceptional customer service as a law enforcement professional with no civilian complaints ever being registered.

EDUCATION

High school degree from Shaw High School, Columbus GA.

AA Criminal Justice from Columbus State University, Columbus, GA.

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