Customer Service

CURRICULUM VITAE

Katlego Oratilwe Thomas

************@*****.*** 073-***-****

Personal details

Address: **** ********* ** ******* **********

Date of Birth: 1982 February 23

Contact: By email

Nationality: South African

Ethnic group: African

ID Number: 820**********

Gender: Female

Language Proficiency: Sotho, English

Drivers license: Code 8

Criminal Record: None

Highest level of Education: National Diploma in Hospitality Management

Health: Good

Current location: Heidelberg Gauteng

Beauty specialist and Retail associate

Working at international duty free markets

Accomplished retail specialist

Sales expert

Experience in working with high end beauty products in a high pressure environment

Experience in handling diversity

Well-travelled

Working with high end merchandise- Liquor, Swiss timepieces, Jewellery

Qualified catering and events manager

Entrepreneur

EDUCATIONAL QUALIFICATIONS

Institution : Assumption Convent

Course : Matric

Year : 1999

Institution : Witwatersrand Technikon Hotel School

Course : Hospitality Management

Year : 2003

FURTHER TRAINING AND SKILLS DEVELOPMENT

I have trained and am proficient in the following skills

Jewellery specialist

Watch specialist

Promotional ambassador

Beauty specialist

Safety management

Crowd control

First aid

WORK EXPERIENCE

Starboard Cruise Services

Louis Vuitton Moèt and Hennessy Company

July 2007-current

Responsibilities

Beauty Specialist

Selling and promoting products to all guests

Responsible for cosmetics, fragrance and skin care boutique

Dealing with high end beauty products like La Prairie, SK2 Dior, Chanel Lancome and many others

Skin care advise

Helping guests establish their skin care regiment

Adding on different products to increase sales

Enhancing guest experience by providing superior service.

Making sure targets are met

Dealing with a vast selection of international guests

Ordering of stock

Training new hires

Holding seminars on products and skin care routines

Communicating with vendors about stock, trainings needed, business trends pricing of products

Adhering to safety procedures on board a cruise ship

Safety Management

July 2007 till current

Responsibilities

Leader at drill station

Collecting all information needed pertaining to emergency

Collecting manifest for guest and crew so as to account for all personnel

Entering all information on PDA system

Giving instructions to relevant crew

Crowd control

Transmitting instructions from command centre

Making sure exits and pathways are free from obstruction for safe evacuation

Edcon

December 1999 till February2007

Responsibilities

Credit Associate

Visual Merchandising

Customer care

New account applications

In charge of cash office

Balancing and banking daily turnover

Dealing with fidelity cash management

Petty cash management

Opening new accounts

Opening and closing of store if ASM was not available

Daily admin

Dealing with credits and exchanges

Working on POS

Reporting maintenance issues to relevant department at Head Office

Handing out cash float and collecting it at end of day

Running end of day reports

Protea Hotels

Internship

2003 April till October 2003

Responsibilities

Front desk and reception

Chef

Catering and events

Circulation in all departments to gain experience

About Me

I am passionate about what I do and have learnt a lot about professionalism and excellence in customer service.

I provide my clients with a good customer experience and that enhances brand loyalty and in turn increases turnover

I'm meticulous and driven and would be an asset to any team as I embrace change and use it to advance myself

My extensive travels abroad have enhanced my handling of diversity which helps me adapt easily in most environments. I believe exceptional customer services is the key to customer retention and satisfaction and thus resulting in good turnover and customer loyalty.

I am highly capable of coming up with quick and effective solutions for both the company and clients, because in any job problem solving and critical thinking are essential. I can easily adapt to any situation and am flexible in most situations. My flexibility makes it easy for me to work individually or as part of a team. The ability to identify and manage ones emotions is also an essential skill when dealing with clients and other team members as this can help retain or can cost the company huge turnover and this is an element that I manage very well.

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