Tiffany Burnett

Property Manager

Clayton, IN ***18

ady6ro@r.postjobfree.com

+1-317-***-****

Willing to relocate to: Florida, Louisiana - -

Authorized to work in the US for any employer

Work Experience

Assistant Teacher

Mill Creek School corporation - Clayton, IN

August 2022 to Present

Assist with every day duties.

Assistant Community Manager

Greystar Property Management - Lawrence, IN

July 2021 to Present

Assistant with all property management, leasing.

Assistant Community Manager

Birge and Held - Avon, IN

November 2021 to July 2022

Assist with the daily activities and property manager. Stay on top of rents and renewals. Assist the PM and Leasing Professional with their duties as needed. Engage with residents and prospects as well as handle any complaints. Communicating with maintenance staff to ensure service orders are done and in a timely manner.

Assistant Property Manager

Greystone Property Management - Plainfield, IN

September 2019 to December 2019

220 unit property

Troubled asset property

Section 42-100% 50&60% housing guidelines.

Assistant Property Manager

Herman & Kittle - Greenwood, IN

July 2018 to August 2019

274 unit property

Section 42 Lease up property- tax credit LIHTC/HUD housing. Market rate. 60% property Assist with the effective management of properties. 2. Maintain compliance with all funding and agency requirements. 3. Work with the waiting list specialist to certify potential tenants, conduct briefing and orientation sessions to prospective tenants and market units to applicants to ensure occupancy in a timely manner. 4. Collect rents as required. Work with Property Manager and accounting department to post rents. Prepare maintenance billing statements, delinquent account statements, and notices for nonpayment of rent and other violations. Coordinate with Services Staff the status of client accounts. 5. Receive and respond to tenant or applicant inquiries by phone or visit. Resolve problems as able and refer issues needing field follow up to Technical Support Services, Services Staff, or Supervisor. 6. Prepare new leases and secure tenant signatures. Prepare re-certifications lease renewals, interim adjustments, and other documents. Perform beginning inspections as to condition prior to leasing and report to ensure that units are being maintained according to tax credit required housing quality standards.

7. Keep legible records on each individual client. Document and report all issues to supervisor. Maintain and update data on computer.

8. Recommend cases of non-compliance to Property Manager for our attorney and provide support in proceedings as necessary.

9. Ensure that our residents adhere to the lease and rules and regulations of the Housing Authority, issue lease violations, serve three-day notices for non-payment of rent or other charges and for criminal activity. Respond to all lease violations in a timely manner. 10. Be available for grievance meetings and eviction proceedings and act as a representative for the Housing Authority in a professional manner.

11. Meet with constables to lock out residents who have received court ordered eviction notices. Attend training and be prepared to handle situations that may arise due to eviction and lock out proceedings. 12. Perform regular housekeeping inspections as required by observed conditions and reports. Document and report all vacancies to the appropriate staff. Check and secure vacant units. Observe and report maintenance work orders upon request of tenants and staff. 13. Attend training, read appropriate publications, and confer with others in this field to stay knowledgeable of the changing federal regulations and policies. 14. Work closely and professionally with other public agencies and organizations that may be available for the betterment of our residents

Attend regular meetings to discuss needs of residents, service providers, and maintenance and review new and current polices and procedures.

15. Receive in-person visits. Listen to resident requests, concerns and comments. 16. Ensure maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.

17.Regularly inspect grounds and community buildings. Contribute to the cleanliness and curb appeal or the community on an on-going basis by picking up litter and addressing repairs. 18. Attend Resident Association meetings or other resident workshops as needed. 19. Promote, implement, and be involved in activities with the residents to provide secure housing and opportunities for residents’ personal growth and development. 20. Consistently enforce community policies.

Leasing Consultant

Elon Property Management - Indianapolis, IN

August 2017 to July 2018

• Obtaining occupancy

• Data entry ( yard )

• E-mail correspondence

• Multi-line phone

• Zillow ads

• Craigslist ads

• Filing

• Maintaining files

• Maintaining work orders

Teller

CheckSmart Financial, LLC - Plainfield, IN

September 2016 to June 2017

Cashing checks of all amounts, payday loans, large cash handling. Phone Operator

Trinity Spine Center - Odessa, FL

2015 to 2016

• Responsibilities

patient care

answering phones

scheduling appointments

• Collecting deductibles and co pays-assisting doctors obtaining prior authorizations

• Sending messages to appropriate employees as phone calls or messages come in. Accomplishments

Able to help patients in extreme pain.

Getting patients in at earliest available date.

Skills Used

Customer service

Patient care

Receptionist/Office Manager

Jeffery Howell Landscaping - Spring Hill, FL

January 2004 to March 2014

Answering phones, Mailing bills, Data Entry, Bank account management, Accounts Receivable / Payable, Filing.

Volunteer

Morton Plant North Bay Hospital - New Port Richey, FL March 2013 to July 2013

Liz G

727-***-****

Education

Diploma in Estheician

Bene's International School Of Beauty INC - New Port Richey, FL 2012 to 2013

High school diploma or GED

Skills

• Yardi (3 years)

• Filing (10+ years)

• Marketing (3 years)

• Executive Management (10+ years)

• Microsoft Office (10+ years)

• Microsoft Outlook (6 years)

• Emr (3 years)

• Paini (3 years)

• Fax (10+ years)

• Schedule Appointments (10+ years)

• Data Entry (10+ years)

• Deposits (10+ years)

• Account Management (10+ years)

• Accounts Payable (10+ years)

• Accounts Receivable (10+ years)

• Advertising (10+ years)

• Answering Phones (10+ years)

• Billing (10+ years)

• Bookkeeping (10+ years)

• Budgeting (10+ years)

• Banking (10+ years)

• Basic Computer Skills (10+ years)

• Customer Service (10+ years)

• Cashier (4 years)

• Cash Handling (10+ years)

• Chemical Peels (1 year)

• Collections (10+ years)

• Tax Credit

• Tax Preparation

• Property Management (2 years)

• Management

• Office Management (10+ years)

• Leasing

• Outlook

• Resman (Less than 1 year)

• Sales Experience (10+ years)

• Microsoft Excel

• Leadership

• Property Leasing

• LIHTC

• Section 8

• Event Planning

• Fair Housing Regulations

• Accounting

• QuickBooks

• Payroll

• Insurance Verification

• Research

• Word processing

• English

• Medical office experience

• HIPAA

• Clerical experience

• Windows

• Typing

• Medical scheduling

• DocuSign

• Google Docs

• Conflict management

• OneSite

• Negotiation

• Financial Report Writing

• 10 key calculator (3 years)

• ACH (2 years)

• POS (10+ years)

• Organizational skills (10+ years)

• Medical Receptionist

• Financial services

• Microsoft Access

• Social media management

• Customer support

• Recruiting

• Documentation review

• Medical documentation

• Analysis skills

• Retail sales

• Microsoft Word

• Medical terminology

• Document management

• SharePoint

• Data collection

• Software troubleshooting

• Software troubleshooting

Certifications and Licenses

Notary Public

2019 to 2027

Notary for the state of Indiana, county of Johnson County. Assessments

Administrative support professional fit — Proficient June 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Sales skills — Proficient

October 2020

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

Filing & organization — Proficient

June 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Administrative assistant/receptionist — Proficient June 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Medical terminology — Proficient

June 2021

Understanding and using medical terminology

Full results: Proficient

Recruiting — Proficient

June 2021

Managing the candidate sourcing and selection process Full results: Proficient

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

To whom it may concern,

I have worked very closely with Tiffany Burnett during the past several months that she has served as a Customer Service Associate in my store. Tiffany has excelled in this role, exhibiting one of the highest levels of productivity I have seen in a CSR during my 20-year tenure in this industry. Tiffany produces an impressive volume of work while consistently maintaining high standards for quality and accuracy and compliance with state and federal regulations.

Tiffany possesses the ultimate "can do" attitude while taking on all tasks with a positive energy and a smile.

Her upbeat personality and engaging personal style enable her to interact effectively with customers and staff. She is well organized and keeps track of the details necessary to coordinate multiple tasks at the same time without neglecting the customer.

She is always proactive in anticipating managements needs, and takes initiative to go beyond the expected parameters of her job.

All the intangibles that lead to success in the workplace are in order with Tiffany Burnett. I am confident she will fit in and add to your team morale.

I volunteered to write this recommendation for Tiffany because I am very grateful for her contributions to our team and am very confident that she has the intelligence, work ethic, and communications skills to add value wherever she chooses to work.

Please feel free to contact me if you have any questions about this outstanding young woman. Sincerely,

Wayne Bertsch Store Manager

Consumer Choice Financial ( A Check$mart Company)

317-***-****

ady6ro@r.postjobfree.com

Contact this candidate