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Customer Service Operations Manager

Location:
Al Dafna, Qatar
Posted:
August 24, 2023

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Resume:

MARIA VICTORIA BERDAN

+974********

ady6n1@r.postjobfree.com

www.linkedin.com/in/victoria-b

Doha, Qatar

PROFILE

• Licensed Pharmacist with years of experience in pharmaceutical services and a Bachelor of Pharmacy degree

• Adept at dispensing medication with accuracy and efficiency

• With years of experience dealing with insurance providers

• Capable of managing multiple tasks

• Possess strong communication skills, consistently providing exceptional customer service

• Increased overall productivity by implementing processes that improved workflow and reduced errors

PROFESSIONAL EXPERIENCE

Licensed Pharmacist

APOLLO CLINIC QATAR

DOHA HEALTHCARE GROUP Doha Qatar

December 2019 – Present

• Responsible for all insurance pre-approval request for pharmacy outpatient

• Ensure patient information is accurate including billing information

• Collect co-pays and payments

• Answering calls and responding to emails from other departments

• Verifies correctness of prescription starting from name of patient, medication, history, dose, route of administration

• Pharmaceutical counseling regarding proper use of medication, actions, expected side effects, duration of use and storage

• Organize pharmacy workflow, verify purchase order, receive deliveries, prepare transfers and documentation of medicines

• Meeting medical representatives

• Maintain accurate inventory records, critical level of medicine and prescription history

• Updates job knowledge by participating in educational opportunities

• Organize medications stocking according to first-in, first-out rule

• Organize proper storage of medicine, maintain monthly expiring report Senior Pharmacist (Officer-In-Charge)

METRO RETAIL STOR ES GROUP, INC.

Antipolo City, Rizal Philippines

October 2017 -December 2019

• Managing budget and assists the Operations Manager in achieving goals and sales target

• Manage drug inventory levels, ordering medications and supplies for replenishment, verifying deliveries against purchase orders, and resolving any discrepancies

• Recruited, trained and guided pharmacy technicians/assistants; improving their overall performance.

• Provided exceptional customer service that included additional information and education about medications, resulting to sales increase

• Dispensed medications according to prescriptions with 100% accuracy

• Meeting medical representatives

Licensed Pharmacist

TENG B JAMLEEH PHARMACY&GEN.MERCH

Rodriguez, Rizal Philippines

July 2016 - October 2017

• Manage and set monthly sales target

• Manage workflow of pharmacy personnel

• Manage inventory and order new stocks from suppliers

• Provides advice on drug selection and usage to patients/customers in health promotion

• Perform monthly checking of expiration, monitors cleanliness of area

• Keep records and do other administrative tasks

Licensed Pharmacist

MERCURY DRUG GROUP OF COMPANIES, INC.

Mercury Avenue, Libis QC Philippines

May 2004 - May 2016

• Compounding of prescription medicine requested by doctor

• Handling of Dangerous Drugs, updating records and daily inventory

• Perform multi-tasking activities like cashiering and Pharmacy-assistant duties

• Answering phone queries, preparing phone-in orders

• Provide general healthcare advice and supply prescription and non-prescription medication to the public

• Monthly checking of expiration

• Restock medicine

• Updates knowledge by attending seminars

EDUCATION

Licensed Pharmacist

Professional Regulation Commission

Manila, Philippines

August 2003

Bachelor’s Degree in Pharmacy

Centro Escolar University

Mendiola Manila, Philippines

1999- 2003

SKILLS

Excellent communication and interpersonal skills

Attention to detail

Management and analytical skills

Ability to multitask

Confidentiality

Computer and finance skills

CERTIFICATE

Qatar Medical License

PH4363

Valid until: 06 Feb 2025

Philippine Professional Regulation Commission

Registration no. 48506

Valid until: 08 May 2025

REFERENCE

Azhar Mohamed Ali

Pharmacist- Apollo Clinic Qatar

Doha, Qatar

+974********

Nessie Agustin

Manager- Qatar Life Pharma

Industrial Area, Qatar

+974********



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