Tara Cook

Adaptive Administrator Seeking Interview

Lakeland, FL 33811

ady6m3@r.postjobfree.com

+1-937-***-****

Professional and detail-oriented administrative assistant with 20+ years of customer service with 8 years supervisory experience and a successful track record of coordinating the administrative day-to- day operations. Seeking to use working knowledge to provide secretarial support, maintain records and inventory levels to become an asset to increasing office efficiency and productivity. Authorized to work in the US for any employer

Work Experience

Caregiver

Personal residence ( In Home) - Mulberry, FL

October 2022 to July 2023

• Kept patient up to date with appointments and medication management.

• Prepared meals along with light housekeeping.

• Provided stimulation, conversation and companionship.

• Financial management to ensure bills were paid in timely manner. Office Manager

Crossroads Christian School - Lakeland, FL

July 2022 to October 2022

• Overhauled a disorganized system by diligently researching to settle billing errors along with assigning designated space for teachers to improve daily operations along with communication.

• Coordinate meetings, events and conference calls including planning of itineraries and arrangement of meeting space. Maintained and organized staff calendar.

• Maintain school records by recording attendance, sending transcript requests and organizing records.

• Coordinate and serve as point of contact for parents, students and faculty including but not limited to mailing, ordering supplies, utilizing office equipment, cash handling and other responsibilities. Administrative Assistant, Fiscal Dept

Senior Connection Center Inc - Tampa, FL

February 2022 to July 2022

• Discovered hundreds of billing errors resulting in thousands of dollars in general revenue for the organization.

• Utilized in house software (recruits) for data entry, reports and billing purposes.

• Created instruction templates used to complete various fiscal administrative tasks.

• Performed project research through internet and other sources.

• Edit, proofread and document differences on various official correspondence, reports, memoranda and other documents.

Store Coordinator

Trulieve - Seffner, FL

November 2020 to October 2021

• Perform day-to-day operations including maintaining inventory to keep work flowing smoothly, all employees on task with a patient wait time less than 2 minutes.

• Reconcile cash on daily basis in order to have accurate financial records

• Coach, train and develop a 25 associate Consultant team by establishing processes and delegating tasks to create an efficient workplace.

• Increase A.O.T. by 20% by upselling and cross-selling while ensuring patient satisfaction and medical needs are met.

• Reduce wait time for patients by 75% by verifying accuracy of order including item descriptions, batch numbers, quantities and required documents during the online process vs. register.

• Prepare company literature, presentations and any press release to reduce errors before publication.

• Designed spreadsheets, slide shows, presentations, charts, graphs and other documentation for support of ongoing projects.

Customer Support

Atlantic Filter - Lakeland, FL

January 2020 to October 2020

· Handled over 4000 clients including signing up new customers, retrieving customer data, presenting relevant product information, and scheduling services for residential properties and commercial businesses.

· Executed inventory counts with the utilization of Quickbooks.

· General office duties such as filing, answering the phone and staging parts to prepare technicians for the next day.

· Maintained positive rapport and relationships with vendors and suppliers. Office Manager

Charleston Handyman Solutions - Charleston, SC

September 2018 to July 2019

• Built small business that steadily increased in profitability, awareness and number of employees.

• Maintained calendar for 5 associates, managed payroll and oversaw all office procedures.

• Purchased needed materials, managed project timelines throughout the day and problem solved any arising issues.

• Increased website presence by updating SEO content with examples, information and an easier contact forum

Markdown Team Leader

Marshalls - Huber Heights, OH

August 2010 to September 2018

• Carved out niche role.

• Retained #1 status in district by maximizing operations resources through communicating expectations, coordinating workflow and delegating tasks.

• Produced Associates who exhibited exceptional customer service, were goal-driven and self-sufficient with the ability to anticipate the next procedural steps.

• Elevated Associate’s professional improvement through constructive praise, recognizing achievements per feedback and rewarding with incentives.

• Reviewed others’ work outputs and provided input to manager on employee performance. Marketing Intern

Berry Hearing Center - Dayton, OH

January 2010 to December 2010

• Discovered 25 potential grant donor leads through diligent and persistent research.

• Identified a 60% increase in target market by transforming 400 disorganized records into a cohesive Excel database.

• Arranged the largest fundraising event in collaboration with the Development Department, the Rubber Duck Regatta; also generated copy for advertisements and campaigns.

• Leveraged Constant Contact E-newsletter to inform 170 clients about promotions and events; also updated Facebook and WordPress content to promote marketing efforts. Education

Bachelor of Science in Marketing

Wright State University - Dayton, OH

August 2003 to August 2008

Certificate

Sinclair Community College - Dayton, OH

Skills

• SOFTWARE SKILLS PERSONAL SKILLS PRACTICAL SKILLS Microsoft Office: Excel, PowerPoint, Adaptability Problem Solving Word, Publisher Leadership Critical Thinking

Adobe Creative Suite: Illustrator, High-level Communication Top-level Communication, Writing and InDesign, Photoshop Collaboration, Team Building Research skills QuickBooks and Training Payroll Management

WordPress Time Management Customer Service

Kronos Retail Operations Merchandising

Paychex Trend Identification Administrative

Magento Inventory Management

Florida MMU

• Supervising experience

• Windows

• Human resources

• E-Commerce

• Constant Contact

• Google Suite

• Marketing

• Social Media Management

• Proofreading

• Blogging

• Web Development

• Events Management

• Email Marketing

• Presentation Skills

• Addiction counseling

• Mentoring

Links

http://Linkedin.com/cook.tarae

Certifications and Licenses

Visual Communications, Sinclair Community College, Dayton, OH Assessments

Sales skills — Proficient

April 2022

Influencing and negotiating with customers

Full results: Proficient

Office manager — Proficient

January 2022

Scheduling and budgeting

Full results: Proficient

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient April 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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