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Customer Service Quality Assurance

Location:
Stockbridge, GA
Posted:
August 24, 2023

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Resume:

ROBERT HALL **** Sunnybrook Drive ● Jonesboro, GA 30236

678-***-**** ● Email: ady6lv@r.postjobfree.com

BUSINESS PROFILE

Dedicated professional with proven ability to manage diverse cross functional teams. With over fifteen (15) years’ experience driving change management for optimum facility operation. Motivated leader who establishes and maintains customer satisfaction, strong working relationships, and adapts well to a changing environment. PROFESSIONAL EXPERIENCE

2013 – April 2023 TOTO USA Morrow, GA

Tech Coordinator

Production Department

Oversee, inspect, and correct any exceptions associated with the production process.

Perform preventative maintenance activities and recommend the appropriate corrective actions.

Provide training and training assistance to ensure employees are following safety practices and procedures.

Adhere to standard operating procedures in accordance with TOTO policy and procedures, local, state and federal regulations. 2012 – Present Everyday Blessings Thrift Store Riverdale, GA Co-Owner/Operator

Second Hand Retail Dealer

Monitor and evaluates day-to-day operations of a single Thrift Store ensuring compliance with local and state regulation.

Processes, display, and price donated items to ensure a reasonable financial return on the sale of store items.

Supervise, coordinate duties, and process payroll for a staff of 10 individuals. 2012 – 2012 Access – Phone Service Atlanta, GA

Territory Manager

Field Distribution Department

Directly supervised and trained a team of 20 employees for a defined territory in Atlanta.

Approved employee time and authorized employee payroll.

Responsible for maintaining labor – territory benchmark ratio per the organizations standards. 2009 - 2012 Alenco –Ply-Gem Cooperation Peachtree City, GA Senior Line Operator

Assembly Department

Line leader in charge of checking employee quality, product output, and time management.

Responsible for Multi-Line equipment operation and handling for the production of windows, patio doors, and plastic wrap.

Maintained logs and records relating to quality control/quality assurance, stock, and inventory. 2005 – 2009 Securitas Security Service USA Inc. Atlanta, GA Security Site Supervisor

Security Management

Directly Supervise Lead Officers and Security Officers at assigned account.

Observed and report any safety hazards or suspicious activity on clients' property.

Oversee training of all new Lead Officers and Security Officers at assigned account. 2005 - 2008 Hardee/Carl Jr. Cooperation Conyers, GA Assistant Store Manager

Restaurant/Food Service

Successfully managed daily operation of a franchise prepared food establishment.

Managed night shift operation which included supervising a staff of 15 employees.

Responsible for conducting interviews, hiring, training, and termination of employees. 2001 - 2004 United States Postal Service Oklahoma City, OK United States Postal Service Driver

Retail Management

Sort and delivery mail on established route.

Complete delivery forms, collected charges, and obtained signature for specific mail types.

Established and promoted customer service along delivery route. ROBERT HALL 1463 Sunnybrook Drive ● Jonesboro, GA 30236

678-***-**** ● Email: ady6lv@r.postjobfree.com

ATTRIBUTES

Excellent verbal and written communications with ability to express and translate business needs.

Independent and responsive to input, diplomacy and persuasion, and the ability to find common ground and resolution.

Ability to work under pressure and prioritize tasks effectively. EDUCATION & CERTIFICATIONS

Everest College – Certification/ Pharmacy Technician 2009

Guthrie Job Corps – Certification/ Graphic Design 2004

American Broadcasting School – Certification/Radio and Television 2001 (Radio and FCC Certified)



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