Customer Service Representative

LL Lisa Lofgren

Raeford, NC ***** 910-***-****

*********************@***.***

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Customer Service and Assistance

Team Meetings

Quality Deliverables

Cash Register Operations

Team-Building Exercises

Customer Order Management

Cash Counting

Telephone Etiquette

Livechat Messaging

Sales and Upselling

Inputting Claims

Complaint Reviews

Field Operations Support

POS Systems and Ordering

Platforms

Order and Refund Processing

Understanding Customer Needs

Call Centers

Customer Relationship

Management

Billing Adjustments and Refunds

Customer Service

Call Volume and Quality Metrics

Trained in Salesforce

Customer Relations

High-Volume Call Environments

Excellent Written and Oral

Communication

Corrective Action Planning

Effective Written and Verbal

Communication

Ability to Work Independently

Good Communication Skills

Senior Leadership Support

Project Management

WORK HISTORY CUSTOMER SERVICE SPECIALIST 05/2021 to 07/2023 Asurion Remote

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Assisted customers in completing their insurance claims for their AT&T devices

Upsell the home protection plan to all eligible customers ASSISTANT DISTRICT MANAGER 12/2015 to 09/2020

Ultratan Mt. Pleasant, SC

Supervised day-to-day operations to meet performance, quality and service expectations.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Made hiring recommendations to increase company's productivity and profitability with quality workers.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Trained all new salon managers within our district Ensured that all 12 salons in our district were following DHEC regulations Performed sales and cash audits

Completed master inventories

Awarded the highest volume increase for all 102 salons in the company PET GROOMER 04/2013 to 12/2015

Kims Southern Style Grooming Lumberton, NC

Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Kept animal coats clean and healthy with regular washing, grooming, and trimming.

Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.

VETERINARY TECHNICIAN 04/2004 to 03/2008

North End Veterinary Hospital Lumberton, NC

Restrained animals to protect veterinarians from potential harm. Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Administered medications to animals in treatment and documented changes in condition.

Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Assisted the Veterinarian in surgical procedures

VETERINARY TECHNICIAN 04/2000 to 04/2004

Southeastern Veterinary Hospital Lumberton, NC

Restrained animals to protect veterinarians from potential harm. Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Administered medications to animals in treatment and documented changes in condition.

Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Assisted the Veterinarian during surgical procedures EDUCATION Diploma 06/1983

Wiscasset High School, Wiscasset, ME

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