Robert Pressley

Financial Counselor - ORLANDO HEALTH Orlando Regional Medical Center

Orlando, FL

ady6je@r.postjobfree.com

+1-347-***-****

Work Experience

Financial Counselor lead

ORLANDO HEALTH Orlando Regional Medical Center

November 2017 to Present

Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.

• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.

• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information

• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.

• Explains necessary forms and obtains signatures from patient/guarantor. Guest Services Representative

ORLANDO HEALTH UF HEALTH CANCER CENTER - Orlando, FL March 2017 to November 2017

* Provides directions to guests/team members within the hospital system, and the Orlando area. Escorts guests to their in-hospital destinations as needed.

* Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.

* Provides information to all hospital team members.

* Responds to needs of guests/team members either on the phone or in person.

* Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Customer Service Representative

AETNA SPECIALTY PHARMACY - Orlando, FL

March 2016 to October 2016

Remained knowledgeable of the industry and recent updates and legislation Licensed Medicare Specialist

KAISER PERMANENTE MEDICARE - Orlando, FL

May 2015 to February 2016

* Remained knowledgeable of the industry and recent updates and legislation

* Educated potential members on all aspects of the plan(s), including but not limited to questions regarding plan features and benefits.

* Assisted current members with issue resolution and re-enrollment. Small/Big Business Representative

CENTRY LINK - Orlando, FL

July 2014 to February 2015

* Sold voice, data and television products and services.

* Presented an integrated solution-centered approach to customer needs.

* Engaged in consultative solutions selling by applying technical knowledge and experience.

* Managed customer accounts to retain existing business.

* Engaged in finding innovative solutions in resolving customer issues. Cellular, Xfinity Sales Representative

VERIZON WIRELESS - Orlando, FL

November 2013 to July 2014

* Sold all products and services offered by Verizon Wireless.

* Meet all sales objectives and going beyond company metrics.

* Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.

* Maintained strong knowledge of all company products, accessories, pricing plans, promotions and service features.

* Maintained knowledge of competitive offers and provide critical market feedback to the store manager regarding local competition.

* Handled service inquiries from customers. Meet all challenges head-on and always strived for excellence.

Mobile Phone Sales Representative

TARGET MOBILE - Orlando, FL

June 2013 to July 2014

• Greeted customers and ascertained each customer's wants or needs.

• Provided direct mobile phone and accessory customer service support.

• Built a strong rapport with all new and existing customers. Computed sales prices, total purchases and received and processed cash or credit payments.

• Documented all customer interactions to maintain compliance with the company's quality assurance initiatives.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.

• Troubleshoot products and instructed customers on their proper use. Utilized strong interpersonal and communications skills to serve customers.

Sales Associate

TRUE RELIGION - Tinton Falls, NJ

January 2011 to October 2012

* Elevated the stores customer satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

* Provided a friendly environment to customers by greeting customers, uncovering their needs and recommending the correct merchandise.

* Processed and stocked merchandise. Operated a computerized point of sale register to process cash and credit card payments for merchandise.

* Processed refunds, exchanges and voids. Accurately performed all merchandise receipt processing, including processing in the POS system; merchandise inspection, tagging and stocking. COACH

Barstow, CA

October 2009 to January 2011

• Greeted customers and ascertained each customer's wants or needs.

• Computed sales prices, total purchases and received and processed cash or credit payments.

• Organized and processed merchandise exchanges.

• Actively maintained the store appearance including keeping merchandise neatly organizes and attractively displayed.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.

• Utilized strong interpersonal and communications skills to serve customers Electronic Sales Professional

BEST BUY - Fullerton, CA

May 2006 to September 2009

• Greeted customers and ascertained each customer's wants or needs. Provided direct mobile phone and accessory customer service support.

• Built a strong rapport with all new and existing customers.

• Computed sales prices, total purchases and received and processed cash or credit payments.

• Documented all customer interactions to maintain compliance with the company's quality assurance initiatives.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.

• Troubleshoot products and instructed customers on their proper use. Utilized strong interpersonal and communications skills to serve customers.

Education

Associate in Criminal Justice

Ocean County Community College - Toms River, NJ

September 2010 to Present

High School Diploma

Barstow High School - Barstow, CA

2000 to 2004

High school diploma or GED

Skills

• SALES (8 years)

• CUSTOMER SERVICE (6 years)

• RECEPTIONIST (6 years)

• RETAIL SALES (6 years)

• MARKETING (Less than 1 year)

• PROBLEM SOLVING (Less than 1 year)

• TELECOMMUNICATIONS (Less than 1 year)

• TIME MANAGEMENT (Less than 1 year)

• Human resources

• HIPAA

Additional Information

Skills

Active Listening Critical Thinking

Sales & Marketing Complex Problem Solving

Time Management Telecommunications

Customer Service

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