Aamir Soofi

Tampa, Florida ***** 407-***-**** ady6hq@r.postjobfree.com

Agile Transformation Coach

Business Agility l Agile Transformation Business Process Improvement

Trusted advisor to surface the big questions to help organizations to develop the agile mindset and capitalize on business process optimizations centered around their why, outcomes, and their customers.

Strategic/Analytic Thinker

Enterprise Business Architecture

Requirements Gathering

Delivery Mapping

Profit/Loss Management

SLDC Frameworks

Process Improvement

Negotiations

Risk Management

Agile Transformation

Vendor Management

Change Management

Portfolio Management

Process/Performance Optimization

SELECTED KEY CAREER HIGHLIGHTS

Transformed 450+ business & tech groups from waterfall to Agile in tech, business agility and capital projects.

Scaled up Fr-agile/hybrid-Agile teams for 5k+ resources to optimized scalable solution trains with 92% of agile maturity gaps covered for Metlife and leading a team of Agile Coaches, DevOp Coaches, established Agile CoE group and Agile Playbook.

Improved quality metrics for running agile trains by 38% at MetLife, reducing prod downtime and audit/risk exposure.

Slashed 20% operational costs, reduced client, and operations case closure time by 80% through recommended DevOps and Agile-lean efficiencies for Citi Asset Servicing, Markets and trade groups.

Developed Citigroup global tech teams from ground up for agile framework including creating and running workshops and trainings department and supervision of delivery portfolio of 300+ Resources, 30 + DevOps and Agile SCRUM teams.

PROFESSIONAL EXPERIENCE

Frontier Communications, Tampa, Florida 08/2022 – 08/2023

Enterprise Agile Consultant

A recovering company from bankruptcy that needed new ways working in agile for their digital organization. Helped teams reimagine how they work and their customer journeys such as Chatbot, Field Operations, Onboarding, Support/Call Center.

Conducted full organizational restructure of roles & responsibilities for digital with Spotify agile model.

Established Agile Center of Excellence and nurtured Communities of Practice (CoPs) to encourage knowledge sharing, cross-functional collaboration, and skill development, resulting in improved collaboration and innovation.

Reduced call volume by 1 million in 1yr, 30% increased project delivery speed, 35% improved team satisfaction scores.

Mayo Clinic, Tampa, Florida 02/2021 – 08/2022

Sr. Director – Head of Enterprise Agile Transformation

Oversight of all agile organizational groups and strategic adoption across Mayo Clinic - Clinical Practice, Research, Education and Shared Services. Transformation strategy, human capital management, and Non-IT & IT support for entire organization.

Built from ground up the Enterprise Agile Transformation Office capabilities, & centers of practice for enterprise.

Digital and work stream transformation strategy for departments and oversights over vendors and FTE agile coaches.

Leadership of agile coaching engagement model, executive workshops with 9.5/10 satisfaction scores, training curriculum development, PMO changes, and partnerships.

MetLife – Investments, Tampa, Florida 06/2019 –07/2020

Enterprise Agile Transformation Coach

Transformation, Assess, devise and implement overall enterprise Scaled Agile transformation strategy and to produce Agile playbook guidelines, lead agile coaches, process and procedures across the organizational groups.

Provide guidance to C-level and manager of managers on business agility leadership to agile teams, value stream development, agile team playbook, and portfolio management within scaled agile teams.

Slashed inefficiencies in agile teams by 38% and reduced process overlap by 18% on existing agile framework.

CITIGROUP, Tampa, Florida 06/2015 – 05/2019

Senior Agile Coach & PMO Group Manager

Transformation of Agile playbook guidelines, Agile CoE, organizational Agile PMO, processes and procedures that had exposure and coverages up to 60,000 projects within given year. Also, spearheaded management of multiple tech programs budget of $35M annually and 25+ major programs within term.

Determine strategic investments, conversion approach to LPM for enterprise and managing the budget of running technology initiatives. Implemented horizons & agile investment categories for forecasting with finance groups.

Executed on delivering on-going trainings for Leadership development, Engineering Excellence, Agile prescriptions.

ORANGE BUSINESS SERVICES, Clearwater, Florida 06/2014 – 06/2015

Principal Agile Coach

Transformation strategy with cost-benefit analyses for multiple value streams within organization. Produced roadmaps, plans for organizational structure, maturity models, and seek process efficiencies within Dev & Product groups.

Coordinated quarterly PI planning workshops to identify new business objectives, produced overall program roadmap, and increased engagements of epic and objective planning by 75% and reduced epic size by 34%.

Transformed 35+ Agile Kanban & SCRUM teams. Resulting in 35% increased efficiencies within code improvements; Technical-Product engagements increased 50% and increased time to market from semi-annual releases to every sprint. Agile maturity improve by 75%; quality coverage of 98%.

WALT DISNEY, Celebration, Florida 11/2010 – 06/2014

Agile Coach

Initiated and executed on roadmap planning for enterprise transformation and managed delivery of product programs.

Utilized Agile Lean Development workshops to create strategic product solutions and reoccurring technical design development that produced increased engagements by 75% for 200+ resources.

Provided enhanced customer experiences in reservation creation, location services, RF technology recognitions, one source customer information, and staff systems instant recognition platforms.

NEXTEL, Baltimore, MD 10/2003 – 11/2010

Agile Scrum of Scrum Lead & Software Automation Engineer

Developed agile scrum teams and agile framework logistics and responsible of delivery of middle office and mobile.

Led 8 scrums team that handled 10 long term programs supporting 10 different departments.

Formulated (BDD) Behavioral driven development process for product teams & reduced waste by 60%.

EDUCATION

Bachelors of Science in Business Administration, University of Baltimore, Baltimore, Maryland

CERTIFICATIONS

Certified Project Management Professional (PMP) Certified Agile Coach (ICP-ACC) SAFe Lean Agile Enterprise Program Consultant (SPC 5.0) Advanced Certified SCRUM Product Owner (A-CSPO) Certified SCRUM Master (CSM) Certified Professional in Agile Team Facilitation

You are a vital part of a team of Agile specialists, defining and leading the Agile transformation at Freddie Mac

Expand organization-wide Agile and Modern Delivery standard methodologies and coaches teams on effective adoption

Build team and Modern Delivery-wide culture of support, coaching, and feedback

Look for ways to strengthen teams’ understanding of Agile (e.g., Scrum, Kanban, and agile scaling)

Is the health monitor of the collective team, checking that our commitments, pace and quality are on track

Empower leadership teams in building, growing, and sustaining thriving Agile teams

Identify trade-offs between short-term and long-term benefits, and helps teams achieve the best value fastest

Agile Coaching

Create alignment and transparency for all Modern Delivery Agile Teams through hands-on coaching and mentoring of Freddie Mac’s diverse group of agilists

Coach teams to effectively build and sustain a strong collaborative culture

Lead primarily via coaching while providing hands-on support in particularly challenging situations

Coach programs to pre-emptively recognize potential constraints and effectively exploit or remove them

Teach, mentor, and improve Agile practices across the organization

Coach and train senior leadership on Agile concepts and principles

Agile Thought Leadership

Be a trusted advisor at all levels of the enterprise and looked upon to provide expert advice and guidance on all matters related to Agile approaches, methodologies, and measures of success

Counsel teams on how to build a deep and sustaining customer-centric approach, with a keen focus on always advancing Freddie Mac’s mission

Empower teams and individuals to directly interact and solve problems together

Create transparency around modern delivery practices across the organization

Foster a continuous learning environment, helping teams and individuals to inspect, adapt, and grow

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