Customer Service Representative

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Michael COLEMAN

*********@*****.*** (***) *** - 0336 1527 E 73rd ST

Chicago, IL 60619

PROFESSIONAL SUMMARY

Highly professional, yet personable customer service specialist who is enthusiastic about providing exceptional service that results in high client satisfaction and repeat business. Relationship builder who listens attentively to customer needs and inquiries to implement solutions that result in win-win outcomes. Highly collaborative team player with willingness to provide support and communication liaison responsibilities to execute and deliver exemplary customer experiences. Self-starting leader who acquires knowledge of a company's products and services to enhance customer service experience by providing subject matter expertise that internal team members can also depend on as a go-to resource. KEY SKILLS — EXPERIENCE

● Exemplary Customer Service &

Experience Skills

● Relationship Building

● Effective Listening

● Adaptable

● Leadership

● Analytical Thinking

● Time Management

● Problem Solving

● Effective Oral and Writing

Communication Skills

● Team Collaboration & Liaison

Skills

Technical Skills:

POS Systems Microsoft Office

Windows Operating System

E D U C A T I O N —

REZIN ORR ACADEMY– Chicago, IL

Reference: List Available Upon

Request

Production Worker 10/2016 - Current

Wheatland Tube Zeleman Industries - Chicago, IL

● Product quality Insurance

● Machine operation including the Forklift

● Prime Product Sorter

Debt Collector 12/2013 - 8/2016

Van Ru Credit Corp. - Chicago, IL

● Collecting on federal defaulted student loans.

● Making on average 300 calls on a daily basis.

● Managing all cured accounts .

● Retrieving all documents for accounts.

● Keeping accurate records of all accounts.

D.O. T Handler 12/2008 - 12/2012

Federal Express. - Chicago, IL

● Picked up Customer orders within the allotted time 100% of the time.

● Material handling of packages.

● Sorted and unloaded packages.

Collections Manger 02/2006 – 01/2012

Automart International - Chicago, IL

● Exceeded sales quota 50% of time averaging $25,000 a month.

● Exceeded Collections Quota 45% of time, Collecting of the outstanding balances.

● 80% Customer retention rate.

● Hired, Trained, Supervised 3 employees.

● Averaging $45,000 in daily deposits.

Collections Representative 02/2001 – 02/2006

Automart International – Chicago, IL

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● Increased collection rate by 40%

● Accurately providing Collection reports for net 30 accounts, and net 7 accounts.

● Timely provided clients with monthly and weekly Statements. Customer Service Representative 02/1999 – 01/2001

Automart International – Chicago, IL

● Demonstrated above and beyond customer service experiences by providing personalized service, being attentive to customer needs, and promptly addressing concerns and expediting orders with efficiency.

● Ordering & keeping a sufficient supply of office supplies.

● Reached sales goals.

Warehouse Manager 11/1994 – 11/1999

Automart International – Chicago, IL

● Managed 10 direct reports, supervising their activities making sure the employees are following the rules & regulations of the company.

● Managed the shipping & receiving department.

● Keep an accurate account of inventory.

● Reduced overtime expenses from 35 to 18 hours per week.

● Hired, Trained, Managed 10 direct reports.

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