Customer Service Representative
Resume:
Brande Renee Golden
Elmira, NY 14905
Phone: 607-***-****
E-Mail: *************@*****.***
Professional Summary
Empathetic and patient-service focused Medical Assistant with 20 years of experience in delivering medical care to patients in clinics and doctors' offices. Accountable for supportive and restorative care under clinical supervision. Efficiency-oriented professional with expertise in clinical and clerical functions.Skilled Clinical Assistant professional with advanced training in phlebotomy, medication administration and procedure support. Highly organized multitasker able to thrive under pressure and independently solve team and patient issues. Certified in Clinical Assistant?and the state of NY.As a Clinical Assistant, current on latest standards and best practices in patient care by attending continuing education programs. Profound knowledge of medical inventory management, HIPAA compliance, risk management, and patient service. Hands-on experience in handling both administrative and clinical duties with passion for helping people. Excellent relationship building, communication, and interpersonal skills. Skills
Patient assessments and care
Patient support
Medical terminologies
Documentation and recordkeeping
Medical procedures
Medical records confidentiality
Patient relations
Vital sign monitoring
Office support
Inventory management
Experience
NationsBenefits, MEA
Remote 2022 to present
Assisted Members with their Health Plans, Explained what services they are eligible for through the Company. Took OTC- Over The Counter Medicine Orders, Scheduled Hearing Appointments along with Dog Services for eligible Members with Disabilities. Assisted with retirees who were eligible for UAW Trust Plan and more, Wayfair Customer Service Representative
Remote Inbound calls 2021 to 2022
Assisted Customers with items purchased and received that were damaged/defected. Ordered parts or replacements to make things right for the customer satisfaction. Settle outstanding balances.
Dealt with FedEx and USPS with packages Lost In Transit. Did promotions and coupons for customers to assure discounts on their orders. Set up returns on items Customers purchased and decided they didnt like after receiving. Arnot Health Elmira, NY
Clinical Assistant April 2011 to 2020
Prepared patients for examinations, procedures, and treatments. Assisted patients and worked directly with doctors to help patients with active rehabilitation therapies.
Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
Communicated with patients and families proactively to gather information on patient's condition.
Q4 vitals on all patients, EKG's as needed, changed colostomy bags. assisted with feeding and bathing, phlebotomy.
Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
June 2009 to April 2011
Care America Johnson City, NY
Home Health Aide
Prepared meals for patients, taking into account special food restrictions and diets. Took vital signs and monitored food and liquid intake and output. Provided patients with emotional and social support. Helped patients with exercising, walking, and mobility in and out of beds. Maintained the confidentiality of patients' records. Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation.
Followed all care plans and strictly adhered to doctor orders. February 2008 to June 2009
Northeast Data Services Elmira, NY
Customer Service Representative
Resolved customer inquiries, complaints, and issues while proactively using [Type] techniques to provide solutions.
Answered incoming calls and assisted customers with questions. Advised customers on status of merchandise ordered and arranged for pickup and delivery. keyed in mail orders making little to no mistakes per customer request. October 2007 to February 2008
Beechtree Care Center Ithaca, NY
Certified Nursing Assistant
Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
Worked with patients to assure that they participated in exercises and therapeutic activities. Helped residents with daily living tasks including feeding, dressing, and personal hygiene. Performed light housekeeping, including cleaning patient rooms and changing sheets on beds. Transported patients by wheelchair or rolling bed between care and examination rooms. July 2005 to October 2007
Chemung County Nursing Facility Elmira, NY
Certified Nursing Assistant
Helped residents with daily living tasks including feeding, dressing, and personal hygiene. Worked with patients to assure that they participated in exercises and therapeutic activities. Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities. Performed light housekeeping, including cleaning patient rooms and changing sheets on beds. Responded appropriately to symptoms and behavior.
Documented clinical information in patient medical records daily. Monitored intake of food and medication and alerted staff to deterioration in patient conditions. Supported the social and emotional needs of patients by providing caring companionship. July 1999 to July 2005
Elcor Health Services Horseheads, NY
Certified Nursing Assistant
Helped residents with daily living tasks including feeding, dressing, and personal hygiene. Worked with patients to assure that they participated in exercises and therapeutic activities. Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities. Performed light housekeeping, including cleaning patient rooms and changing sheets on beds. Responded appropriately to symptoms and behavior.
June 1996 to July 1999
Artistic Direct Elmira, NY
Data Entry Clerk
Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy.
Compiled, sorted, and verified accuracy of data before entry. June 1993 to June 1996
Creditors Collection Services Elmira, NY
Secretary, Legal Assistant
Composed and proofread correspondence, reports, and other confidential documents. Completed specific projects, including researching and verifying information. Assisted visitors and callers by answering questions or providing policy and procedure information.
Received and screened telephone calls, visitors, and incoming correspondence. Maintained an efficient office environment by skillfully routing incoming and outgoing mail. September 1989 to June 1993
Convenient Food Mart Elmira, NY
Cashier, Night Manager
Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Greeted all customers and provided prompt and friendly service. Returned non-purchased products to shelves and performed general merchandising functions. Maintained merchandise displays, including endcaps, floor displays, and aisles. Bagged and packaged customer orders and purchases. Processed cash register transactions by inputting product costs and giving back change. Education
June 1992 Elmira Free Academy Elmira, NY
High School Diploma Educational Qualifications in Nursing Graduated with honors.
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