Customer Service Data Entry
Resume:
Ganté Byrd
Ruskin, Fl ****0
*************@*****.***
Objective
Highlights of Qualifications
Over 10 years of support experience in State and Federal probation agencies.
Dedicated and focused at prioritizing, completing multiple tasks simultaneously.
Positive, self-motivated professional with a team player approach.
Proficient in Microsoft word, Excel, Mainframe, PACTS & CM/ECF
ATLAS/NCIC
Lotus Notes/ Lotus Calendar
Professional Experience
U.S. District Court-Probation Office, Tampa, FL 2015-2021 Support Specialist
Review and gather information from CM/ECF. Correspond with Clerk's office for certified documents
Electronically disclose Presentence Reports, 782 Memorandums and ACCA Memorandums
Electronically disclose Petitions, violation Memorandums to the court through CM/ECF. Submit warrants, summons and other documents.
Monitor CM/ECF for Endorsed Orders.Inform probation officers and Attorneys of initial and Final hearings.
Assists in compiling criminal histories, conducts online criminal record checks through local, state and national database and with collateral agencies and collect supporting documentation.
Initiates and enters statistical information in the agency’s automated case management system. Audits case files before closing to ensure that all necessary documents have been scanned and entered in the client’s electronic case file.
Performs front line customer service, answers routine questions. Receive scans and uploads incoming mail/faxes into client’s electronic case file. Prepares travel vouchers.
Prepares and monitors location monitoring reports. Orders and returns monitors routinely. Florida Department of Corrections, Tampa, FL 2014-2015 Court Unit Senior Clerk
Processed court dockets by separating court dockets by court divisions through Odyssey. Scanned and created offender files.
Prepared documents such as revocation orders that were revoked and resentenced to Florida State Prison; termination orders and modification orders. Assisted Court officers with Court dockets and court add-ons for the following court day.
Created investigations for Presentencing investigations to be assigned to Probation offices. Job duties also included arrest report and release reports, assigning jail cases and entering offender file movements.
Served as a backup for the sealing and expunging of offender files. Florida Department of Corrections, Tampa, FL 2013-2014Probation & Parole Specialist
Collected information from the Clerk of Court, by reviewing court dockets and State Attorney records and entering the information into the Department of Corrections database.
Implemented re-entry tactics to help offenders become more self-sufficient. Gathered information and provided offenders with assistance on how to succeed into society.
Primary duties were the intake process of probation, data entry, logging information from court dockets, jail screens, running records checks FCIC, NCIC and taking/uploading their photo onto the Department of Corrections website.
Made accurate movements as to what type of probation the offender is on. Entered sentence structures, created monetary obligations due to the department, victims, and court.
Provided crisis information to offenders, families of offenders and victims via phone or in person with face to face contact, who were often hostile, emotional, angry or verbally abusive. Handled sensitive client information appropriately. Developed understanding with offenders to establish effective working relationships and assist with the creation and development of problem solving. Florida Department of Corrections, Tampa, FL 2007 -2013Senior Clerk
Provided excellent customer service as a front desk Receptionist
Managed all court ordered payments which required detailed investigation. Closed accounts, added accounts, deferred accounts and suspended accounts to ensure that victims and/or clerk of court payments were processed efficiently.
Prepared travel vouchers, logged drug results, entered in transaction registry, entered in victim information. Have working knowledge of government agencies such as Driver’s License and vehicle information database, criminal background checks with NCIC-FCIC and Clerk of Court, Victims compensation and general revenue accounts. Conducted daily active caseload reports for supervisors and managers. Corresponded with local and national law enforcement agencies, State Attorneys, and Public defender agencies.
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