CURRICULUM VITAE

PERSONAL DETAILS:

NAME : GLADYCE OUKO AWINO

DATE OF BIRTH : 28TH/MAY/1992

MARITAL STATUS : SINGLE

PERMANENT ADDRESS : P. O BOX 2177-40100 KISUMU

E-MAIL ADDRESS : ady6f2@r.postjobfree.com

TELEPHONE : +254*********

PERSONAL STATEMENT

I am a highly organized and self-motivated professional with expertise in coordinating and overseeing office operations to maximize efficiency and productivity, and prepared to significantly contribute to your organization’s goals and objectives.

My background includes managing office administrative operations especially in accounts, Public Relations, Customer Care and Communication department within fast - paced office environment while ensuring adherence to budgets and deadlines from preparing returns and developing custom Excel-and Word based documents to handling bookkeeping activities and maintaining equipment and supplies. I excel at prioritizing tasks, collaborating with management and developing effective communication and organizational procedures. My skills in front office management, bookkeeping have been finely honed, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most welcome. KEY SKILLS

- A fast learner

- A strong collaborator who always puts the needs of a team first.

- Exceptional communication skills.

- An adaptable approach to change and someone who takes responsibility for their ongoing professional development.

- An active listener.

ACHIEVEMENTS.

- Delivered consistently high levels of customer service in all roles.

- Improved customer satisfaction by 40% in four months, this was measured by customer’s feedback forms.

- Due do my fast learning nature, I received promotion in my previous work from being an office coordinator to accounts clerk. ACADEMIC BACKGROUND:

YEAR: COLLEGE/SCHOOL: CERTIFICATE/GRADE

2014-2016 UNIVERSITY OF NAIROBI DIPLOMA IN

(PUBLIC RELATION)-

CREDIT

2013-2014 KENYA INSTITUTE OF CERTIFICATE COURSE

(BUSINESS MANAGEME NT)-

CREDIT

DIPLOMA 1 COURSE

(BUSINESS MANAGEMENT)-

CREDIT

2009-2011 OURLADY OF GRACE SCHOOL K.C.S. E –C PLAIN 2008-2009 SINYOLO GIRLS HIGH SCHOOL FORM ONE

2007 ST. PAULS KANYAKWAR KCPE (318MARKS)

EMPLOYMENT EXPERIENCE

JAN 24TH 2022 To Date KENYATTA UNIVERSITY TEACHING, REFFERAL

(3year contract) AND RESEARCH HOSPITAL.

POST CUSTOMER CARE ASSISTANT

DUTIES

Receives and direct calls to the intended person

Receive and direct visitors/Patients

Answer inquiries at the reception

Check in and do bookings for the guest at the hospital hospitality center

Do a weekly report on reception occurrences

Determining nature and purpose for the visit

2018 To JAN 16TH 2022 KISUMU WEST CONSTITUENCY OFFICE POST ACCOUNTS CLERK

DUTIES

Documentation

Bookkeeping

Filing/remitting office returns e.g. (NHIF, NSSF AND KRA)

Helps in preparations of financial returns and reports to the National Assembly and the office

Filing.

2013 -2017 KISUMU WEST CONSTITUENCY OFFICE

POST RECEPTIONIST

DUTIES

Documentation

Receive and direct visitors

Receive and direct calls

Answer inquiries at the reception

Helps in preparations of financial returns

Filling of office returns e.g. (NHIF, NSSF AND KRA) April 2013 – Aug. 2017 KISUMU WEST CONSTITUENCY

POST OFFICE COORDINATOR

DUTIES

Directing visitors to respective offices.

Handling Calls.

Distributing Memos.

Plans social events

Organize meeting room

PART TIME: -MABOKO ISLAND RESORT

RESORT PROTOCOL MANAGER

DUTIES

. Making bookings

. Taking guests around the resort

. Marketing

2011 Dec-2012 GIRL CHILD EMPOWERMENT PROJECT (GCEP)

(Volunteer Work)

POST FIELD OFFICER

DUTIES

Operating school based democracy clubs (child right clubs)

Adolescent Reproductive Programmes

Youth Network Activities

Carrying out any other office duties assigned by the manager. HOBBIES

Swimming, watching, traveling and reading novels. REFEREES:

1. MR.JULIUS ABWANZO

SUPERVISOR CUSTOMER CARE-KENYATTA UNIVERSITY TEACHING, REFFERAL AND RESEARCH HOSPITAL

+254*********.

2. MR. JIDRAFF KAMAU GITHENDU

SENIOR ADMINISTRATOR-KENYATTA UNIVERSITY TEACHING, REFFERAL AND RESEARCH HOSPITAL

+254*********.

3. HON.JOHN OLAGO ALUOCH

FORMER MP, KISUMU WEST CONSTITUENCY

+254*********

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