Theresa Preacher

202-***-****

Washington, DC

ady6eu@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

SKILLS

•Conflict Management

•Communication

•Empathy

•Compassion

•Problem Solving

•Patience

•Attention to Detail

•Goal-Oriented

EXPERIENCE

National Council of Architectural Registration Boards (NCARB)

Washington, DC

Evaluation & Transmittal Specialist, Customer Relations

•Gathered proposal information by identifying sources of information, coordinating submissions and collections, and identifying and communicating risks associated with proposals

•Developed proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation

•Wrote, revised, and edited drafts including executive summaries, conclusions, and organization credentials

•Prepared presentation by evaluating text, graphics, and binding and coordinating printing

•Maintained quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases

•Obtained approvals by reviewing proposal with key providers and project managers

•Improved proposal-writing results by evaluating and re-designing processes, approach, coordination, and boilerplate

•Updated job knowledge by participating in educational opportunities; maintaining personal networks

•Accomplished organization goals by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Washington Hilton Hotel - Washington D.C.

Housekeeper

•Duties included changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out.

CD and A Cleaning Service- Washington D.C.

Contract Cleaner

•Cleaned and sanitized customer businesses as assigned.

•Turnover cleaning of residential apartments for new tenant move in

Lyft - Washington D.C.

Lyft Driver

•Transported customers to designated locations as requested.

Hilton Inn Chrystal City

Chrystal City Virginia

Front Desk Associate

•Greeting and thanking guests in a sincere, friendly manner.

•Checking guests in on arrival and out on departure.

•Posting charges to appropriate guest accounts.

•Anticipating and addressing guests' needs, and resolving their problems and complaints.

•Assisting guests with disabilities.

TRAINING/EDUCATION

Department of Employment Services/Division of State Initiatives, Washington, DC

Job Readiness Training Certificate of Completion

Potomac Job Corp, Washington, DC

General Equivalency Diploma

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