Katerin G. Cepeda Garcia

Saint Cloud, FL, ***** 347-***-****

ady6em@r.postjobfree.com

A hardworking and resourceful professional with extensive experience in customer service and administrative support. I have demonstrated a strong commitment to delivering exceptional service and ensuring smooth operations throughout my career. My education and certification as a Notary Public have equipped me with the skills and knowledge necessary to excel in business. I am dedicated to professional growth and continuously expanding my skill set. Also, I am bilingual in English and Spanish, can work under pressure, have excellent organizational and time management skills, am flexible, and adapt easily.

EDUCATION

Ana G. Mendez University Orlando, FL

Bachelor's degree in business management in Administration June 24,2023 American Association of Notary

Public Notary Certification 04/06/ 2022

SKILLS

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills

Attention to detail and conscientiousness.

Ability to multi-task, prioritize, and manage time effectively.

Bilingual in English and Spanish

WORK EXPERIENCE

Read Tax Services Bronx, NY

Customer Service January 3, 2018 – June,20 2021

Managed client files and reports while ensuring customer confidentiality.

Made appointments for clients to file their income taxes.

Translated various documents, including summons notices, birth certificates, school letters, legal reports, and medical reports from Spanish to English

Ran the company's appointment agenda and ensured all payments were made on time. First Quality Maintenance New York, NY

Office Custodian May 2013 – September 2017

Maintained a clean and safe work environment by sweeping, mopping, and vacuuming floors.

Disposed of trash and emptied trash receptacles

Maintained inventory of cleaning agents and equipment

Report major damages and oversee repairs.

MEDI Group Cooperative Santo Domingo, Dominican Republic Administrative Assistant June 2007 – September 2010

Drafted and prepared official letters, memos, and other documents as needed.

Coordinated appointments, meetings, and conferences for staff members. Updated calendars and ensured effective scheduling.

Entered data into databases and maintained organized records, ensuring data integrity and confidentiality.

Managed documents, reports, and records were systematically and efficiently retrievable.

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