Customer Service Call Center
Resume:
Danielle Parten
Groesbeck, TX *****
******************@*****.***
Work Experience
Inbound Sales Representative
Omaha Steaks (seasonal) - Mexia, TX
October 2022 to January 2023
• I did inbound sales during the busiest time of the year which was their peak season, I answered calls and took orders which improved my inbound experience substantially.
• I worked remote this time from my home not someone else's as before. I finished the whole seasonal schedule and even made overtime and got my end of work bonus pay as well.
• I know that I can once again be an even better asset to your company. Inbound Sales Agent
College Hunks Hauling Junk and Moving - Mexia, TX
December 2021 to May 2022
I recently held a position at this company as an inbound sales agent. I book appointments and give info on how our service works while going over pricing and availability. My schedule differs from day to day. I'm pretty much available to work any hours, weekends and holidays included. Telemarketer
FLS Connect - Mexia, TX
October 2021 to November 2021
Remote fundraiser. Read scripts verbatim while using key emphasis on words. Completed training top 2 of my training class was praised for having exceptional phone etiquette. Was told by my coach that I had a certain charisma that was unmatched and that I sounded like I've been on the phone for years. Cashier/Sales Associate
Valero & Mobil Gas Station
Education
High school diploma
Mexia School Of Choice - Mexia, TX
August 2001 to April 2005
Skills
• Retail sales (4 years)
• Food service
• Cashiering (4 years)
• Cleaning (5 years)
• Fundraising (2 years)
• Van driver
• Problem-solving (3 years)
• Flexibility
• Team Work (4 years)
• Reliability (7 years)
• Delivery driver experience
• Customer service (4 years)
• Microsoft Office (2 years)
• Telemarketing (2 years)
• Sales (2 years)
• Inside Sales (2 years)
• Upselling (1 year)
• Pricing (2 years)
• Phone Etiquette (2 years)
• CRM Software
• English (10+ years)
• Computer literacy (7 years)
• Computer skills (7 years)
• Communication skills (10+ years)
• Live chat
• Windows (3 years)
• Microsoft Excel
• Merchandising (2 years)
• Salesforce
• Troubleshooting
Assessments
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Inside sales — Highly Proficient
June 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Outside sales — Proficient
January 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Call center customer service — Highly Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales fit — Proficient
January 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate