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Customer Service Assistant Director

Location:
Louisville, KY
Posted:
August 24, 2023

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Resume:

Tuba Seyal

Louisville, KY *****

502-***-****

ady6dw@r.postjobfree.com

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Skills

Quality Assurance

Technical writing

Conflict resolution

Working collaboratively

Active listening

Team management

Supervision

Multitasking

Visual inspections

Stocking

Barcode scanning

Safety procedures

Experience

January 2022 to September 2022

November 2020 to December 2021

CVS Pharmacy

Louisville, Kentucky

Pharmacy Technician

Stocking, assembling, and distributing medications.

Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist.

Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing, and expediting orders, verifying receipt, and removing outdated drugs.

Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.

Protected patients and employees by adhering to infection-control policies and protocols.

Organized medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies.

Maintained records by recording and filing physicians’ orders and prescriptions.

Generated revenues by calculating, recording, and issuing charges.

Ensured medication availability by delivering medications to patients and departments.

Prepared reports by collecting and summarizing information.

Contributed to team effort by accomplishing related results as needed.

Amazon

Jeffersonville, IN

Inbound Stower

Used handheld scanner to sort products onto appropriate shelves daily.

Double checked changing work orders before starting daily tasks.

Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Operated lift and hand trucks to transfer materials to and from target areas.

Responded to specific locations at designated times to handle customer reservations.

Fulfilled orders quickly to accomplish challenging daily objectives.

Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.

Selected products and items from shelves and pallets for customer orders.

Placed products on conveyors for final wrapping and shipment.

July 2018 to January 2021

Smart Start Daycare

Louisville, Kentucky

Assistant Director

Enforced rules to teach good manners and maintain safe environment.

Used clear communication and professionalism to develop constructive relationships with families.

Organized and planned age-appropriate reading, crafts, and music lessons.

Monitored educational progress by keeping detailed individual charts and files.

Coordinated field trips to local parks, fire stations and zoos.

Communicated with parents and fostered strong professional relationships.

Monitored compliance with state, federal and company regulations, standards, and requirements.

Hired, mentored, and monitored qualified childcare staff.

Inspected facility and activities to monitor safety, sanitation, and procedures.

Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.

Collaborated with parents and staff to improve student behavioral and learning issues with initiative-taking approaches.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

December 2014 to June 2018

Advance Learning Center

Louisville, Kentucky

Assistant Director /Teacher

Managed incoming and outgoing mail, email, and faxes.

Coached and guided direct reports on day-to-day operations and company policies and procedures.

Built and strengthened positive relationships with students, parents, and teaching staff.

Worked outside normal hours to be available to answer parent and student questions.

Developed interesting course plans with multimedia learning tools to meet academic, intellectual, and social needs of students.

Prepared meals, snacks, and refreshments while accounting for dietary needs and restrictions.

Secured indoor and outdoor premises to protect children.

Discussed developments, behavior and concerns with parents or guardians.

Observed and monitored children to identify developmental strengths and target enrichment activities.

February 2010 to November 2014

Taco Bell

Louisville, Kentucky

Assistant Store Manager

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Assisted in continuous development of effective store associates to achieve desired sales and results.

Oversaw aspects of maintenance, inventory, and daily activity management.

Coached and developed store associates through formal and informal interactions.

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with dedicated team members.

Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

Supervised cashiers in processing credit, debit, and cash payments to streamline sales.

Conducted analysis to address productivity and improve employee morale.

Oversaw daily operations of store, including inventory and supply restocking, cash-handling, and assisting customers.

Assisted customers, answered questions, and resolved problems for stellar customer service.

Oversaw daily operations by delegating tasks, managing shift changes, and conducting keyholder duties to open and close business.

Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

Scheduled staff to assign employee shifts according to departmental and business needs.

Education and Training

2011

Seneca High School

Louisville, KY

High School Diploma

Jefferson Community and Technical College

Louisville, KY

Psychology Associate of Science

Capella University

Minneapolis, MN

Applied Psychology Bachelor of Science

Languages

English:

Professional

Urdu:

Native/ Bilingual

Certifications

Child Development Associate - 2018



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