ABBY DISU

(***) *** - **** ady6bp@r.postjobfree.com

EXECUTIVE: BUSINESS ANALYST & INFORMATION TECHNOLOGY

A highly motivated business analyst with strong analytical and interpersonal skills across various industries carrying out business development and Analytics, focused on digital transformation initiatives, business modelling, maintain excellent stakeholder relationships across the change team. I have worked in diverse environments on multiple projects with focal point on product development, developing operating Models & Solution Design, Business Process Design & Optimization, Business Change & Readiness, and implementation. I constantly strive to lead and ensure that all business contractual obligations are completed, and customer satisfaction is achieved, while maximizing revenue and profitability targets.

REMARKABLE ACCOMPLISHMENTS

oDelivered high-quality software on time and within budget on 7 consecutive projects.

oImproved the efficiency of the business analysis process by 20%.

oIncreased customer satisfaction with the business analysis process by 15%.

oReduced the number of defects in software delivered by 10%.

oCoached and mentored junior business analysts, helping them to develop their skills and knowledge.

oSuccessfully implemented a new business analysis methodology, resulting in a 30% improvement in the quality of business analysis deliverables.

oLed a team of business analysts in the development of a new software system, which was delivered on time and within budget.

oSuccessfully managed a complex business analysis project, involving multiple stakeholders and multiple systems.

oDeveloped a new process for managing business requirements, which resulted in a 50% reduction in the time it took to gather and analyze requirements.

oPresented the results of a business analysis project to senior management, resulting in a $1 million investment in new software.

KEY SKILLS:

oRemote workshops, sessions, and meetings facilitation

oStakeholder management and relationship building

oInterpersonal and communication skills

oDocumentation and presentations

oProblem-solving and creative thinking

oPlanning, prioritization, and time management

oBusiness and systems requirement elicitation

oRobust analytical and data management skills

oEnd-User Training and Support

oSystem Implementation and Support

oSFDC Configuration and Administration

oFull project life cycle and SDLC understanding.

oTraceability matrix and requirements management

oUAT test scenario development

oBusiness process mapping and re-engineering

oProject methodologies and data privacy regulations

oDelivering effective solutions within the Salesforce and SAP framework.

oData Analysis and Reporting

Cross-Functional Collaboration

TECHNICAL & IT SKILLS

oMicrosoft Office Tools: MS Project, Visio, Word, Excel, Outlook, PowerPoint, Access, Office 365

oManagement and Collaboration Tools: JIRA, SharePoint, Trello, Confluence, ServiceNow, Requirements

oYogi, UML, ARIS, Skype, Lucid chart, MURAL, Slack, Zoom, Hangout, Microsoft Teams, Google Suite,

oMiro, BDD, TDD, JSON, XML, Gherkin Language, User Stories & Scenarios

oDigital Systems & Technologies: Cloud systems, Microsoft Dynamics, Azure, AWS, DevOps, CI/CD,

oPlugins, API, Hotfixes, App Insights, Power BI, QlikView, Tableau, REST, Jenkins, GitLab, SOAP

oSystems & Platforms: CRM, Salesforce, Windows, UNIX, Window Server, Oracle

oMethodologies: Agile (Kanban & Scrum), Waterfall, Hybrid, Lean, ITIL framework, ITSM

oBusiness Analysis: UML, BPMN, Use Cases, SPARX, Gap Analysis, Systems Analysis, Process Mapping,

oRoot Cause & Fishbone Analysis, Process Design, SWOT & PESTLE Analysis, Value Chain Mapping

oTesting Tools: Microsoft Test Manager, HP Quality Centre, Selenium WebDriver, Visual Studio, Trello

oInterpersonal skills and teamwork

oStrategic planning, process optimization, change management, and release management.

CERTIFICATIONS

oBusiness Analysis

oProfessional Scrum Master 1(PSM 1)

oMicrosoft and Oracle SQL DBA

EDUCATION BACKGROUD

oLAGOS STATE UNIVERSITY Lagos, NG

Bachelor of Science (B.Sc.) – 2005

Professional Experience

EMORY HEALTHCARE– Atlanta, GA Business Analyst - July 2022 – Present

Project: Working on replacement and digitalizing the current SAP FICO System and the integration with the existing EMR platform.

oConducted detailed analysis of business processes and requirements for SAP FICO implementation projects.

oPlayed a key role in two successful SFDC implementations, collaborating with cross-functional teams to deliver enhanced system functionalities and improved user experiences.

oConducted data export, cleanup, normalization, and import activities to ensure data integrity and accuracy in the SFDC system.

oCollaborated with business stakeholders to gather functional and technical requirements, ensuring alignment with SAP best practices.

oLed requirement gathering session and gap analysis sessions to identify system enhancements and develop comprehensive solutions.

oConfigured and customized SAP FICO modules to meet business requirements, ensuring seamless integration with existing systems.

oCollaborated with technical teams to ensure successful data migration from legacy systems to SAP, validating data accuracy and consistency.

oDeveloped and executed test plans, test cases, and test scripts to ensure the quality and integrity of SAP implementations.

oProvided end-user training and support, conducting training sessions and creating user manuals to facilitate a smooth transition to SAP systems.

oActed as a liaison between business users, subject matter experts, and technical teams to address issues, provide solutions, and ensure timely project delivery.

oContributed to continuous process improvement efforts, identifying opportunities for optimization and efficiency enhancement within SAP FICO modules.

oParticipate in daily stand-up, release planning, sprint planning, backlog refinement, and sprint review.

HSBC - New York, NY Business Analyst November 2020 – June 2022

Project: Supported the Implementation of Salesforce (SFDC) system upgrade

oassesses how the upgrade will impact various aspects of the business, including existing processes, integrations with other systems, user interfaces, and data structures

oCollaborate with key stakeholders to gather and document functional requirements, focusing on form, fit, and function, for Salesforce SFDC system enhancements and implementations.

oConduct thorough gap analysis to identify areas for improvement and opportunities to enhance business processes and system capabilities.

oPrepare comprehensive Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs), ensuring clear communication of requirements to the development team.

oSpearhead User Acceptance Testing (UAT) efforts, working closely with end-users to validate system functionality and ensure successful implementation.

oLead end-user training sessions to promote adoption and proficiency in utilizing SFDC tools effectively.

oPrepare user documentation, including process flows, user guides, and knowledge-based materials, to facilitate smooth user onboarding and support.

oPerform SFDC configurations and administration tasks, ensuring the system is optimized to meet business needs.

DUKE ENERGY- Atlanta, GA Business Analyst April 2018 - October 2020

Project: Facilitated the update of customised billing system

oLed a data analytics project to identify energy consumption patterns and provided actionable recommendations for a 10% reduction in energy costs.

oSuccessfully migrated the customised payment system on time and within budget.

oUtilized data visualization tools to present insights to clients effectively.

oWorked closely with stakeholders to define project scope, objectives, and success criteria, ensuring alignment with business goals.

oCreated detailed functional specifications, use cases, and user stories, serving as a bridge between business users and development teams.

oPlayed a key role in implementing a project management system, resulting in a 20% improvement in project completion time and resource utilization.

oGathered and analyzed requirements for a new customer relationship management system.

oDeveloped and managed a project to implement the new system.

oCommunicated effectively with stakeholders throughout the project.

COMCAST - Philadelphia, PA Business Analyst February 2015 - March 2018

Project: Contributed to the successful implementation of CRM- MS Fusion Cloud; resulting in 15% increase in operational efficiency

oImplemented a new CRM system by coordinating requirements gathering, vendor selection, and user training, resulting in improved customer engagement.

oLed process mapping and modeling initiatives to document current and future state workflows, identifying bottlenecks and areas for improvement.

oGathered and documented requirements, conducted gap analysis, and created technical documentation.

oAnalyzed large datasets using tools such as Excel and SQL to extract actionable insights, resulting in 30% improvement in data-driven decision-making.

oContributed to the creation of data visualizations and dashboards using tools like Tableau and Power BI, enhancing data accessibility.

oCollaborated with senior data analysts to identify trends and patterns in customer behavior, resulting in actionable insights for marketing campaigns.

oCreated detailed functional specifications, use cases, and user stories, serving as a bridge between business users and development teams.

oProduced traceability matrix and performed extensive data analysis.

oManaged functional and non-functional requirements and performed system testing.

LIBERTY MUTUAL INSURANCE - Atlanta, GA Business Analyst April 2013 - January 2015

Project: I worked on the data integration project for Reinsurance and Claims management (Guidewire - Claimable)

Supported the implementation of Xactimate 28

oGathered and analyzed requirements for a new enterprise resource planning system.

oCreated functional specifications documents, including process flows, use cases, and data mappings, to guide development and configuration activities.

oActed as a liaison between business users, subject matter experts, and technical teams to address issues, provide solutions, and ensure timely project delivery.

oCollaborated with designers and architects to translate business requirements into system specifications

oReviewed and validates design documents to ensure they address business needs accurately.

oAnalyzed business processes, identified improvements, and managed the migration of data and applications.

oLed workshops, interviews, and gap analysis sessions to identify system enhancements and develop comprehensive solutions.

oConducted data export, cleanup, normalization, and import activities to ensure data integrity and accuracy in the SFDC system.

oWorked closely with change management to publicize upcoming functionality to design partners and user community.

oRegularly communicate project status to managers and write comprehensive reports summarizing project objectives, approach, and results.

oDeveloped and managed a project to implement the new system.

oCoordinated with IT teams and supported system testing and UAT.

OPITIMU - Atlanta, GA Business Analyst September 2010 - March 2013

Project: Participated in the Epic Go-live

oLed the team through the full Software Development Life Cycle (SDLC), from requirements gathering to deployment, utilizing Agile principles.

oProvided elbow support to the front desk clerk and assisted front desk nurse in scheduling patients for procedures.

oAssisted surgeons in opening new cases for patient.

oProvided training to front desk clerk on how to check patients in for procedures using Epic.

oProvided training to charged nurses on how to use the status board in Epic.

oAssisted in choosing the right navigation while tracking patient events and procedures.

oAssisted Clerical staff in identifying patients, chart review, In-basket, transcribing and schedule orders.

oHelped in creating a treatment plan, staging counsel, discontinue treatment plan and assisted in updating the problem list.

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