Customer Service Human Resources
Resume:
LAURA ASHLEY C. VILLANUEVA
Brgy. San Gregorio San Pablo City
Mobile Number: 095********
E-mail: ady6bj@r.postjobfree.com
Objective
To obtain position with a successful, well-established organization that will enable me to grow professionally while contributing to the company’s goals and objectives. Summary of Qualifications
Extremely motivated and passionate. Strong interpersonal and communication skills and know how to handle and deal with different kind of people circumstances. Equally effective working independently and in cooperation with others.
PERSONAL DATA
Date of Birth December 11, 1996
Place of Birth San Pablo City
Sex Female
Civil Status Married
Height 5’4
Weight 55 kgs
Religion Roman Catholic
Address San Gregorio San Pablo City
Father’s Name Cesar Calabia
Mother’s Name Lorna Calabia
Contact Person in case of emergency
Lorna Calabia 049*******
WORK EXPERIENCE
May – August 2018 Mainstream Business Inc.SM San Pablo City Customer Service Assistant
Importation:
Receiving customer payments of their utility bills and also payments for credit cards
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed PRESENT
November 2018 OCSIPLUS INC San Pablo City
Company Distributor of CHAMPION Products
Human Resources Staff
Importation:
Responsible for the on-time posting of manpower requirements in the leading newspaper and electronic advertisement.
Responsible for the initial screening and conduct of interview of applicants.
Coordinates with the requesting department head schedule of interview with shortlisted applicants.
Conducts reference check for qualified applicants.
Sees to it that pre-employment requirements are duly accomplished on time.
Monitors status of contractual and probationary employees and prepares employment status advise to respective department head.
Responsible for preparation of contract for Delivery Drivers and Helpers.
Keeps track of data about company's Compensation and Benefit policies.
Prepares summary of applicants report to monitor status of personnel requisitions.
Assist warehouse in delivery crews.
Update and maintain employees’ 201 file.
Responsible for summary of payroll direct & agency.
Prepares NTE, Memorandum from company policies.
TECHNICAL SKILLS
Computer literate (MS Word, MS Excel, MS PowerPoint)
Possesses a high level of eagerness to learn, can learn new skills quickly and comprehensively
Can work under pressure and can do multi-tasking
With good written and verbal communication skills EDUCATIONAL BACKGROUND
Tertiary ACLC College of San Pablo
Bachelor of Science Information System
San Pablo City 2014-2018
Secondary San Pablo Colleges
San Pablo City
2009 – 2013
Primary Saint John Colleges Calamba City
2003 – 2009
ON THE JOB TRAINING
Account Management Section of Laguna Customer Service Operation Zone at PLDT San Pablo City, Laguna - On-The-Job Training 300 hours
Loan Service Center of Philippines National Bank at San Pablo City, Laguna - On-The-Job Training 300 hours
Seminar Attended
February 2015 - Migrating from Windows XP to Windows Microsoft Virtual Academy
March 2015 - National Certificate II Computer Hardware Servicing
September 2015 - Math & Life
September 2017 - 15th Youth Congress On Information Technology SMX Convention Center, CHARACTER REFERENCES
Mrs. Pillar M. Fandiño Dean/College Professor
ACLC COLLEGE
San Pablo City
Mrs. Mary Grace M. Pilares Admin Head
OCSIPLUS INC
San Pablo City
Contact this candidate