AREAS OF EXPERTISE:

Team training & Mentoring

Contract Negotiations

High Impact Sales Presentations

Assessing client needs & wants

Marketing Campaigns

Niche Market Development

Service Strategies/solutions

PROFESSIONAL:

Microsoft Applications (2007-2014)

Microsoft Word, Excel, and PowerPoint

Bilingual (English and Spanish)

PERSONAL SKILLS:

-Ability to multi-task under stress and manage

Conflicting demands.

-Efficiently manages goals to meet crucial deadlines

-Client Relations

Global Business Practices

-Negotiation professional

PERSONAL DETAILS:

Stefan Ross

408 Winston Way

Upland, CA, 91786

M: 213-***-****

E: ady69v@r.postjobfree.com

PERSONAL REFERENCES

Paul Pridgeon (Lexus General Sales Manager)

M: 909-***-****

Mike Diaz (Lexus Internet Sales Manager)

M: 909 -549- 2264

Sales and Management Career Profile

An inspired, committed to achieving financial goals, professional with a solid track-record of achievement and demonstrated success. A driven sales leader, adept at focusing all efforts on financial objectives in highly competitive markets. Securing new clients and referrals is my forte. Tenacious in generating new business, securing customer loyalty and establishing auspicious relationships with business associates and industry connections. Exemplary teacher and coach, combined with instinctive business acumen who is seeking a demanding position as a sales representative in a competitive environment.

Relevant Experience

Crown Lexus of Ontario 2009-2015

Certified Sales Consultant

Streamlined performance of team members, interceded and arbitrated to overcome objections and close deals. Applied training in improving efficiency and customer service. Maintained personal rapport and with clients and gained referrals. Selected Accomplishments:

Negotiated and sold a monthly average of 25-30 cars.

Negotiated and sold new and pre-owned inventory to become one of the top producers.

Ensured that client surveys received a grade of 100%

Persuaded new buyers and previous buyers to give referrals

a.Sent 60-70 follow up/thank you cards to prospective clients monthly to ensure an increased client base of 10 more buyers a month.

b.Consulted with Lexus financial to get difficult-to-approve clients approved for ownership.

c.Activated Lexus “safety connect” for clients to guarantee that if an accident occurs that emergency services place a call through the navigation system.

d.Advised clients as to their monthly payment options. Ascertained their purchase options.

e.Sold pre-owned inventory to make Crown Lexus the #1 pre-owned selling Lexus Dealer in the Western United States for three months in a row.

f.Set monthly sales goals and achieved them.

BMW of Calabasas 2005-2009

Sales consultant

Implemented negotiation skills to ensure highest gross profit for the dealer and my personal commissions. Worked one-on-one with management and finance managers to maintain efficiency and gross profit in the closing of negotiation process.

Selected Accomplishments:

1.Sold a monthly average of 20-25 cars and maintained individual customer satisfaction.

2.Negotiated fleet purchases with repeat, out of state buyers and increased ownership from clients derived from Arizona, Texas, and Florida to make the dealer one of the top BMW retail dealers in Southern California.

3.Dispersed- 120-150 follow up cards monthly to new buyers, previous buyers, and Internet clients.

4.Increased fleet purchases with valued, repeat clients and held gross profit on all fleet deals ($40,000 monthly average in revenue for the dealership)

5.Corresponded with 60 clients daily who inquired about pre-owned inventory via the telephone and the Internet.

6. Acquired 10-15 new customers monthly and generated additional clients for the service department.

7.Dispersed 100-150 follow up cards monthly resulting in 15-20 set appointments with clients who came into the dealership, and inquired as to new and pre-owned inventory via the Internet, or called the dealership directly.

8.Attended training seminars to update selling strategies. Taught co-workers negotiation and upselling techniques.

9.Facilitated final negotiations with clients possessing challenging to overcome objections.

Alfano and Associates 2002-2005

1.Secured accounts for placement of DVD’s and cell phone accessories. Generated profits between 15,000 and 20,000 a month.

2.Managed and maintained accounts with Arco, Chevron, and 76, and maximized profits in the Inland Empire Territory.

3.Recruited and trained prospective sales associates.

Sandoval Mortgage: 1999-2002

Sold reverse mortgages to those who applied and clients who originated from company referrals (yielded $50,000 in total commissions)

Interviewed clients extensively to set estate planning goals and garnered commissions from individual clients.

Prepared and delivered reports to the manager concerning monthly revenue.

Education: B.A. Theater Arts California State University, Fullerton

Certificate of Completion of Independent Filmmaking repertoire. Hollywood Film Institute.

Film Studies. University of Southern California.

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