Ayknephra Vickers

Cdca/ Case Manager/ Peer Support

Maple Heights, OH 44137

ady699@r.postjobfree.com

+1-216-***-****

Experienced CDCA/ Case Manager with clinical interview methods; individual, and group therapy methods.

Ability to develop and implement treatment plans.

Skills in crisis intervention and emergency services. Specialized knowledge of the substance use field.

The ability to communicate effectively verbally and in writing. The ability to establish and maintain clinically effective relationships with clients. Must possess a valid Ohio driver's license in accordance with County policy maintain motor vehicle liability insurance, has maintain continuing eligibility under the existing County driver eligibility standards.

Ability to function as part of an organization by working with others and by adhering to established policies and procedures.

Possess a Valid Ohio Chemical Dependency Counselor Assistance Licensure. Knowledgeable of and adhere to all pertinent federal, state, and local laws, standards of the Ohio Department of Mental Health, and appropriate professional ethical standards. Willing to relocate to: Houston, TX - -

Sponsorship required to work in the US

Work Experience

Eligibility Specialist

CHN Housing Partners - Cleveland, OH

January 2022 to Present

Conduct rental assistance intake for clients which entails; determining eligibility for multiple utility programs; following program guidelines; collecting and entering data, computing financial budgets; verifying eligibility documentation(s).

Preparing and scanning documents to the case files including changes affecting eligibility; notifies participants of any changes in assistance or services. Prepare and maintain client files and all correspondence in an accurate and timely manner.

Prepare routine correspondence, case summaries and reports. Explains available services and programs to individuals and families in order to impact current crisis and/or meet their needs as well as provide community referrals.

Attend trainings, meetings, and information sharing events. CDCA/Case Manager/ Medical Receptionist/Overnight Night Treatment Facility Supervisor

Abraxas Youth & Family Services - Shelby, OH

October 2017 to March 2022

The Youth Care Specialist provides consistent professional direct care, supervision, and mentoring to our youth during classroom education, groups, recreation activities, hygiene, meals, and sleep. The Youth Care Specialist maintains a safe and therapeutic milieu (social environment) as well as supports the activities of daily living for our residents by providing structure, redirecting residents, and setting limits on whichever shift assigned. Occasionally, crisis intervention skills may be utilized. Our specialists actively engage youth in a teamwork-focused, trauma-informed care, and pro-social model designed to provide each resident with the necessary skills for a safe and productive life. Youth Care Specialists serve as positive role models and work as part of a team of educators, clinicians, and nurses to support each youth as he or she works to meet individual goals. Remote Customer Service Representative

Ranstand Staffing - Cleveland, OH

February 2020 to September 2021

Assisted customers with unemployment benefit claims during the COVID 19 Pandemic. Front Desk Manager

Holiday Inn Conference Ctr - Mansfield, OH

December 2017 to December 2020

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role

• Experience with hotel reservations software, like Cloudbeds and Restrooms

• Understanding of how travel planning websites operate, like Booking and TripAdvisor

• Customer service attitude

• Excellent communication and organizational skills Housing Specialist

Beatitude House - Youngstown, OH

May 2015 to May 2018

Transitional Housing SPECIALIST

for homeless women and children in Youngstown.

Supervised women who participate in this program live in fully-furnished apartments. During their stay at Beatitude House, the women are offered weekly group and individual counseling sessions, where they can work on goal setting and self-esteem building. Also played the role of the onsite case manager who assists with problems such as debt reduction and budgeting, health concerns, childcare, coordinating with children’s schools, helping with transportation, and navigating other social service agencies. Dispatcher

Sherwin-Williams - Cleveland, OH

June 2016 to April 2018

Truck driver dispatcher answers incoming calls from customers needing loads hauled and schedules the pick-up and delivery.

Dispatcher relays the information, including the pick-up number and delivery directions, to the truck driver.

The dispatcher is available for the driver to contact at all times. For instance, if the truck breaks down the driver calls the dispatcher and she sets up the repair. Additionally, she must contact the customer with details regarding a delay or a change in the delivery time. Account Manager

StarTek Usa - Mansfield, OH

May 2010 to December 2017

Provided a high level of product and leadership and support to representatives and clients, resolved customers questions, issues and complains. Improved service quality and increased sales by developing strong knowledge of company's products and services. Creating training manuals targeted for resolving the most difficult customers issues.

Call Center Agent I

Tele Links I - Ashland, OH

August 2013 to October 2014

Worked with an energy supplier and gas company offering solutions to residential and business customers in deregulated energy markets.

Account Manager

VXI Global Solutions - Canton, OH

April 2010 to January 2014

Handle a high volume of calls for DIRECTV, CenturyLink, Western Union accordingly by providing the customer with all the information on services that fit description of interest. Assisted with severity requests or issue escalations as needed. Scheduled installations, Win Backs, and processed payments for services. Was a Lead point of contact for all matters specific to customer's needs. Built and maintained strong, long-lasting customers relationships. Developed new business with existing clients and identify areas of improvement.

Customer Service Leader

School Specialty - Mansfield, OH

November 2005 to June 2010

Education

Bachelor of Human Services-Addiction Counseling in Human Services SNHU - New Hampshire

Present

High School Diploma in management

Mansfield Senior High School - Mansfield, OH

August 2019

Skills

• Relationship management

• Multi-phone

• Customer relationship management

• Crm

• Call center management

• Team player

• Microsoft office

• Data Entry

• Filing

• Receptionist

• Scheduling

• Billing

• Customer Relationship Management Software (CRM)

• Call center multi-phone line experience

• Proficient with Microsoft Office Suite

• Call Center Management experience

• Strong troubleshooting and conflict resolution skills

• Adaptive team player with active listening skills

• Child & Family Counseling

• Crisis Intervention

• Individual / Group Counseling

• Upselling

• Case Management

• Project Management

• Behavioral Health

• Behavior Management

• Addiction Counseling

• Microsoft Windows

• Salesforce

• Intake Experience

• Technical Support

• Group Therapy

• Crisis Management

• Mental Health Counseling

• Negotiation

• Medical terminology

• Spanish

• Hospitality

• Documentation review

• Clerical experience

• Continuous improvement

• Customer support

• Behavioral Therapy

• Motivational Interviewing

• Cognitive Behavioral Therapy

• 10 key typing

• Typing

Certifications and Licenses

CPR Certification

First Aid Certification

Assessments

Delivery driver — Proficient

January 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Data entry: Attention to detail — Completed

September 2022

Maintaining data integrity by detecting errors

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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