Customer Service Specialist

NICOLE HERNANDEZ

ady695@r.postjobfree.com 626-***-**** Victorville, CA 92392

Summary

Very patient, very friendly and work well with all. Very Punctual, always ready to learn more, a motivated team player and love to stay active.

Skills

Punctual

Customer Service

Leadership

Energetic

Committed

Hard working

Good Communication Skills

Customer Relations

Experience

Shed World Inc. Victorville, CA

Customer Service Specialist

08/2021 - 02/2023

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Documented customer correspondence in CRM to track requests, problems and solutions.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

AmeriCold Logistics Ontario, CA

Dock Clerk

09/2017 - 09/2021

Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.

Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately.

Inspected and recorded incoming and outgoing orders for count, damage and dates.

Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.

Prepared work orders, bills of lading or shipping orders to route materials.

Recorded shipment data for reporting, accounting or recordkeeping purposes.

Compared and verified identifying information of outgoing shipments.

Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

Folded letters, circulars or other documents and inserted into envelopes for distribution.

Old Dominion Freight Bloomington, CA

Dock Clerk

08/2015 - 07/2017

Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.

Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately and efficiently.

Prepared work orders, bills of lading or shipping orders to route materials.

Recorded shipment data for reporting, accounting or recordkeeping purposes.

Folded letters, circulars or other documents and inserted into envelopes for distribution.

Education and Training

Bloomington Bloomington, CA

High School Diploma

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