Experienced Fortune *** Retail Manager/Supervisor with more than 15 years’ demonstrated expertise in directing store management, advertising, staffing and overall operations of retail operations, generating more than $500k in annual sales. Looking to transition to the Social Work field in order to utilize educational achievements, career goals, and apply passion for others seeking an “understanding” support system.

AREAS OF EXPERTISE

Management

Office Management

Project Management

Accounts Management

Human Resource Mgmt

Social Work

Behavioral Health

Administrative Duties

SUMMARY OF PROFESSIONAL SKILLS:

Supervised more than 50+ employees, developed more than3+ store managers, and supervised/developed more than 20+ assistant managers over the course of career.

Communicate with planners/suppliers/brokers/sales team/customer service. Manage and promote local assortment within assigned categories to achieve company goals.

Increased sales by 20%, Slashed Payroll/Labor cost from 25% to 18%, while ensuring the continuation and enhancements of customer services.

Achieved annual sales volume in excess of $3M through exceptional people development skills.

ACADEMIC QUALIFICATIONS, HONORS, & ACTIVITIES

Bachelor of Science, Social Work (2015)

University of Arkansas at Pine Bluff (UAPB) – Pine Bluff, AR

President, UAPB Social Work Club; 2014-2015

Member, UAPB Alumni Association

Member, UAPB Psychology Club

RELATED SOCIAL WORK EXPERIENCE

Social Worker Intern 2015

United Family Services; Pine Bluff, AR

Youth and Family Advocacy- Worked with children in the family system to preserve and promote stability within parent-child relationships. Helped families connect with available resources in schools and other agencies.

Family Services- Engaged with the entry team the case management team and the Youth and Family Advocacy team to provide assistance in the areas including health, employment, educational/vocational and permanent housing goals. Also worked to support advocacy for children and youth.

Additional duties- Engaged with specific departments to accomplish tasks described. Engaged with each department managers for an understanding of their impact on the mission. Participated in monthly round table discussions around current issues in seeking home stability, local community agencies serving our population, racial and economic equity awareness and leadership development. Bi-weekly discussions with an assigned mentor, weekly supervision.

Camp Counselor 2014

Pfeifer Camp; Little Rock, AR

Project Management- Worked under the supervision of the Program Coordinator and assist in daily operations. Plan, lead, and facilitate active and highly engaging educational, recreational, leadership, character-building, and enrichment activities for youth. Lead book clubs, STEAM lessons, enrichment clubs, and “camp” team-building activities.

Social Work/Safety Management- Created a fun safe environment for summer camp participants. Ensured children’s safety through continuous monitoring of safety and performance standards, Camp facilities, equipment and operational systems; ensure constant interaction with children in our care. Responsibility for Summer Camp operations including customer service, communication, program planning and consistent dialogue with parents.

ADDITIONAL EXPERIENCE

General Manager 2010-Present

Kentucky Fried Chicken (KFC); Pine Bluff, AR (2016-Present)

Thompson Hospitality-UAPB; Pine Bluff, AR (2010-2016)

As the General Manager, maintains an organization that exceeds customer expectations, fosters teamwork among staff, develops staff members’ abilities and competencies, and works to achieve the financial objectives established for the assigned market through revenue and cost management initiatives. When assigned to district manager, worked with corporate and other executive management teams in continuing to develop the market.

Additional Duties:

Supervision

Served as a Manager of a high-volume area, with responsibility for orchestrating daily sales and operations to consistently generate high-quality sales with exceptional customer service.

Adapt at drastically reducing turnover rates and building motivated service and management teams. Highly skilled and experienced in recruiting, training, and performance management.

Orchestrated scheduling initiative. Lowered costs and reduced turnover from 58% to 25%.

Performance Management. Established performance plans to drive sales and increase productivity.

People Leadership. Cultivated team environment and produced 11 Store Managers, as well as more than 30 assistant and shift managers.

Performed periodic operations inspections and cash audits to ensure consistent compliance and formulate action plans with direct interaction with Corporate to assist them with developing and achieving realistic goals.

Assisted with new store openings and recruited, hired and developed management personnel.

Executes and monitors day-to-day operations for all processes. Directly supervises daily operations to achieve production throughout requirements including work flow, job assignments, scheduling, shift coverage, etc.

Operate a $500k plus store, controlling inventory levels and costs, evaluating and training employees and managers, while also scheduling for 60+ employees.

Direct the daily operations of the restaurant; with focus on building sales, directing the team to exceed product quality and preparation standards, excellent customer relations, and inventory management. Teaching employees and managers the importance of food rotation, safety hazards involving food and chemicals, as well as cross contamination prevention.

Human Resources Management

Recruiting, hiring, training, documentation, dispute resolution, and termination of Assistant General Managers, and Management Trainees.

Motivated and retained team members through engagement, training, coaching and development.

Used performance management to improve capabilities (performance appraisals, individual development plans, performance counseling, etc.).

Execute the restaurant's HR programs for employees. Manage employees in a manner that maximized retention, while achieving proper staffing levels.

Plan and conduct weekly meetings with Staff. Ensure all staff is versed on company policies and procedures. Complete quarterly evaluation and developmental action plans for all staff.

Accomplish major human resource planning aiding in restaurant achieving and maintaining regional recognition for significant increase in quality service.

Accomplishments

Oversaw the opening of the first on campus Chick-Fila at UAPB

Cross trained and developed more than 50+ crewmembers, 3+ that established the title of General Store Manager, 20+ Assistant General Manager.

Conducted hiring process and maintained 110% staffing which allowed for a smoother transition during turnover.

Social Worker/Supervisor

DERRICK LINWOOD

ady68a@r.postjobfree.com Pine Bluff, Arkansas 71601 501-***-****

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