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Customer Service Quality Assurance

Location:
Kansas City, KS
Posted:
August 24, 2023

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Resume:

KEIYANNA BRUNDY

Receptionist Warehouse Specialist I Quality Assurance Specialist I Client services Kansas City, KS 66112

ady65t@r.postjobfree.com

+1-913-***-****

Versatile team player ready to take on any required task. Positioned to contribute strongly in any role given. Diligent to meeting all expectations and requirements. Proficient in quality assurance in any role. Quickly learns and applies principles to develop. Solid team player with a positive upbeat attitude. Experienced in team collaboration skills. Looking to utilize valuable skill set in a new position. Authorized to work in the US for any employer

Work Experience

Resident Assistant

Centennial Hall - Kansas City, KS

January 2023 to Present

• Provide overall peer leadership to residents

• Assist students in maintaining community norms.

• Be accessible, walking the building to do security checks and responding to any issue, incident or need.

• Mentoring students about personal and academic matters.

• Organizes and directs regular floor meetings with residents. Package Handler

FedEx Ground

July 2022 to Present

• physical loading, unloading and sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling.

• Adhere to all warehouse safety guidelines.

• Knowledge of tools and equipment needed to perform duties.

• Report any issues to the warehouse manager.

Retail Sales Associate

NIKE - Kansas City, KS

October 2022 to January 2023

• Develop positive relationships with consumers and teammates.

• Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary.

• Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales.

Front Desk Receptionist

H&R Block - Leavenworth, KS

January 2022 to April 2022

• Greeted every client that walked through the door, and created a great first impression of H&R Block.

• Match clients with the best-suited tax professional for their needs, which entails answering phone calls, and making 100+ out-bound phone calls a day, marketing the services offered.

• Knowledge and experience with Window based computer system.

• Scheduled 50+ appointments a day and maintained and updated appointment calendars.

• Provided professional reception service and managed front waiting room, ensuring clients were comfortable before meetings.

Order Picker

Nebraska Furniture Mart Inc. - Kansas City, KS

October 2021 to January 2022

• Facilitate the process of sending out inventory in storage to customers or storefronts.

• Physically pull inventory from the shelves to ensure accurate delivery of warehouse products

• Performed quality inspection and matching of customer orders prior to delivery.

• Locating products using technology.

• Handled client inquiries with exceptional professionalism and enthusiasm.

• Troubleshoot equipment and system problems

Freight Team Associate

The Home Depot - Leavenworth, KS

April 2021 to December 2021

• Organized the sales floor to create a pleasant and safe shopping environment.

• provided customer service when required by customer demand.

• Assist customers, Direct customers to appropriate department, Unload and stage merchandise, Stock merchandise, Organize and store overstock.

• Teamed with sales associates to assure efficient and friendly customer service during opening business hours.

• Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.

Case Picker

Hostess Brands - Edgerton, KS

October 2020 to January 2021

• Performed basic quality assurance by inspecting goods and their containers for possible damage before packing them to be shipped.

• Successfully handled Pallets, and Heavy objects all shift.

• Filled and completed order receipts, and assembled orders in shipping containers.

• Demonstrated great teamwork skills with staff members involved in production and transport.

• Identified unsafe materials within packages and notified proper personnel. Amazon Warehouse Associate

Amazon Fulfillment Center - Kansas City, KS

August 2020 to October 2020

• Responsible for scanning products with a handheld scanner and physically placing them into various bar-coded shelf locations so that the products can be ordered by customers.

• Expected to carry out inventory controls and maintain high-quality standards for audits as well as keeping a clean, safe, and well-maintained working environment and optimizing the utilization of space.

• Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.

• Oversaw process checks to verify proper completion and correct frequency.

• Crafted quality control tests to analyze data for process improvement initiatives. CNA - Certified Nursing Assistant

Medicalodge - Leavenworth, KS

December 2019 to June 2020

• Provide great patient/client care by answering patient calls and determining how best to help them.

• Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing, or exercising.

• Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities.

• Examining patients to detect issues requiring medical care.

• Exhibited compassionate care and communication regarding issues surrounding death and dying. Education

Associate in Arts (AA) in Liberal Arts & Sciences

Kansas City Kansas Community College - Kansas City, KS May 2021 to Present

High school diploma

Leavenworth Sr High School - Leavenworth, KS

August 2016 to May 2020

Skills

• Shipping & Receiving

• Quality Inspection

• Safety Regulations

• Microsoft Office

• Technical Device Troubleshooting

• Problem-Solving Abilities

• Inventory tracking

Awards

The home depot Homer award

May 2021

nominee for the core value of building strong relationships.



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