Rosetta D. Jackson

**Local Candidate/Hybrid**

Summary

Over 25+ years of experience in the Cisco environment, Network Engineering, Agile methodology skills, and Palo Alto Firewalls technologies. Responsible for day-to-day Routing/Switching activities.

Over 20 years of Network Security experience and Network mainframe consultant experience with z/OS VTAM, FTP, and TCPIP APPN/Enterprise Extender, OSPF), SFTP, Connect: Direct, VPS, JCL, REXX, and familiarity with 7-layer OSI model.

2+ years of hands-on experience with GTOC-CM Governance and AOTS Change Management Tool, F5 Load Balancers, etc.

5+ years of hands-on project management experience, managing junior network engineers, in both healthcare and telecommunication environments. Strategically completed all projects promptly with cross-functional workgroups yielding optimal outcomes.

Possesses multiple certificates (Six Sigma, multiple Network-related certs).

Responsible for 5-20 direct reports, managing schedules, training, performance review, and daily tasks.

Broad knowledge to perform analysis and support teams during an analysis effort such as; conducting research, product evaluations, and vendor contract review. Possess strong communication skills, support for ASA firewalls, VPN Cisco (28xx/38xx series routers, 3750, 3850 edge switches) enterprise-class network security, including web filters, IPS, and organizing skills.

Exceptional understanding of how to access a client's needs and how to implement appropriate solutions with monitoring, maintenance, network management, and security service through Cloud data center traffic.

Demonstrate the capacity to apply industry-standard modeling techniques as appropriate to further a shared understanding across project team members and stakeholders.

Extensive infrastructure and architecture background in standards, system designs, systems integration, processes, and methodologies.

Display excellent leadership, organizational, and customer relations skills.

Computer literate in MS Office products and Azure Cloud. Able to perform in a Windows environment and possesses excellent presentation skills.

Certification

Six Sigma Green Belt Certificate (Completed 06/2012)

Certificates are from Telcordia Technologies Conference & Learning Center- Lisle, IL

oCredit By Assessment/National/Standard Evaluations-Certificate of completion Translations

oCertificate of completion Basic Routing & Charting 11/2003

oCertificate of completion DMS-TRM1/DMS100 Family Translations 11/2003

oCertificate of completion Maintenance 1-11/2003

oCertificate of completion AIN-TRAN/AIN Trouble Analysis Procedures-11/2003

oCertificate of completion DMS-T2/DMS-100 Family Translations Basic-11/2003

oCertificate of completion AIN-NORM/Advance Intelligent-11/2003

oCertificate of completion Network-Network Operate & Maintenance-11/2003

oCertificate of completion DMS-TLS1/DMS-100 Family-Tools-11/2003

oCertificate of completion DAINLNPT/DMS100 Family AIN & LNP-11/2003

oCertificate of completion Lean Six Sigma Green Belt-6/2012

oCertificate of Completion GTOC-CM Governance and AOTS Change Management Tool Training-6/2022

oCertificate of Completion Ask Yourself MOP Best Practices-5/22

Education

Northcentral University, Scottsdale, AZ (completed 39 credits in Organizational Leadership) (1/2013 Present)

Master of Science in Psychology from Chicago School of Professional Psychology, Chicago, IL (Completed 11/2011)

Bachelor of Science in Business & Management from the University of Phoenix, Southfield, MI (Completed 9/2008)

Experience

Seeking new roles

01/2023-Present

AT&T-Technology Engineering and Operations, Freemont, CA

Network Engineer

April 2022 – December 2022

Worked directly with the Project Manager to identify the deliverables by reviewing the Master Planning Spreadsheet and the Ask spreadsheet

Performed all work in a timely manner that includes Cisco switch configuration changes from the command line and obtain IP addresses from the IP database

Updated the Microsoft Access Database for any new switch port assignments or changes

Created new or update changes in the Visio drawings

Responsible for updating, adding, and removing VLANS and IP addresses in the Cisco Nexus switch

Knowledge and experience with data collection tools such as; IGEMS IP Manager, IEDS (source for UNIX and LINUX), Database Comparison Tool, ADEPT (AT&T Design Engineering and Planning Tool), BMC REMEDY

Attended all necessary meetings for each project for completion

Henry Ford Hospital-Detroit, MI

Networking Engineer / Project Manager

November 2018 – March 2022

Installed, configured, and maintained network and data communication equipment and software

TCP/IP, Routing protocols, L2 protocols, load balancing concepts, VTP, OTV, Cisco ASA, VXLAN

Experience in setting up, configuration, and management of Cisco ASA Firewall on 5505, 5510, 5512-X, 5515-X, 5520, 5525-X, 5540, 5545-X, 5550, 5555-X & 5585 on various domains such as the Internet, DMZ, Business-Partner and Remote-Access VPN etc.

Performed all work according to project schedules.

Managed and provided over-sight of technicians who utilized network configurations (e.g. over an ATM link using Cisco Network and microwave links routing

Prepared detailed project reports.

Hands-on experience with industry-standard healthcare software

Extensive knowledge of EPIC and MUSIC inpatient and radiant

Implemented MPLS/VPN services for various customers

Diverse background in management and IT systems

Provided support for Avaya Communication Manager and ACD

Network Engineer- Novi, MI

JC Penny’s Co

January 2017- October 2018

SME for Networking for Cloud-based POS (point of sales) systems that runs on IPADs and other hardware devices. Troubleshooted all Network and Routing issues.

POS system consists of a computer that runs the POS software, a receipt printer, a barcode scanner, a credit card reader, and an onsite server for legacy based on point-of-sale systems.

Utilized and authenticates information that travels through the ATM Cisco Network until it reaches its

destination via such as the banks.

Solved problems and make smart decisions that drive sales, profit, or customer service; execute work

effectively and efficiently; inspire work ethnics within the team.

Provided great customer service, cooperate, and build positive, inclusive, and respectful relationships; taken accountability for actions and outcomes.

Personal Development, Working Towards PhD

October 2013 – January 2017

Network Engineer

Detroit Pistons, Atlanta, GA

August 2013-October 2013

Audited hardware and software equipment for NBA team (Detroit Pistons) and Arena Technology Group

Developed and implemented a LEAN process to troubleshoot errors with the systems testing within the mainframe network (Cisco Network Switches 28xx/38xx series routers, Cisco 3750, 3850 edge switches, Windows, and DB2 Database Manager).

Collected and analyzed data that detected deficient controls. Identified waste, redundancies, and fraud.

Prepared and presented to the executive team detailed reports on audit findings.

Prepared and presented reports to executive team members of employees who did not follow company policy.

Pursuing Master’s Full-time

August 2009 – August 2013

AT&T INC. Information Technology Network Dept., Livonia, MI

Telecommunications Specialist

April 1994 - August 2009

Managed a team of 20 technicians in a 24/7 call center handling commercial and residential concerns for the Midwest region (Illinois, Michigan, Wisconsin, Ohio, and Indiana).

Directed and provided oversight of projects and communicated project results to the corporate executive team.

Directed and developed a process improvement model, and standardization the workflow for five states (Michigan, Ohio, Illinois, Indiana, and Wisconsin) after the Sarbanes Oxley-SOX-COBIT was implemented. These recommendations reduced waste and saved the company 2 million dollars on a quarterly basis.

Managed and developed and implemented a robust business plan to detect outages in the switch mainframe which improved business workflows and reduced operational cost among five states.

Negotiate customer contracts or update contracts when new service is available.

Managed and prepared written translations and test scripts of the mainframe database for internal and external customers. All test scripts were either done on MS Office Tools (Word, Excel, Visio, PowerPoint, and Outlook).

Developed and implemented a LEAN process to troubleshoot errors with the systems testing within the mainframe network (Cisco Network Switches 28xx/38xx series routers, Cisco 3750, 3850 edge switches, Windows, and DB2 Database Manager).

Managed the negotiations of projects with vendors for new services and product changes.

Managed and developed training, support, and planning for critical requirements that included: Network Administration, Software Loads, Product Testing, End User Support & Training, Vendor Relations, and Project Management.

Conducted internal audits and reviews to identify risks, documented established controls to mitigate risk, and assessed the control environment of each audit unit.

Managed and provided oversight of technicians who utilized network configurations (e.g., over an ATM link using Cisco Network and microwave links routing).

Developed and implemented a project risk assessment module and presented lessons learned sessions to employees quarterly.

Served on the law enforcement committee which managed emergency services and resolved telecommunications concerns relating to crime.

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