GAYATHIRI

BALACHANDRAN

QA Analyst

ady64y@r.postjobfree.com

+(1-315-***-****

PROFESSIONAL SUMMARY

Passionate and dedicated Quality Assurance professional with over 14 years of experience in full Testing process. Equipped with a diverse and promising skill-set. Proven ability to establish and maintain excellent communication and relationships with clients. Proficient in an assortment of testing, including Web Based & standalone Application Testing, GUI Testing, Black Box Testing, Smoke Testing, Functional Testing, End-to-End Testing, Backend Testing, Cross Browser Testing, Regression testing, Mobile Application Testing, Hadoop - Hive and Ambari, API Testing, SOA - web services using SOAP UI and XML validation. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Highly motivated professional with a proven track record of delivering accurate reports and high-quality service. EMPLOYMENT HISTORY

QA Analyst, Neogov (Upwork)

08/2018 - Present

Neogov, which runs governmentjobs.com, the largest government hiring website in the country. LMS is one of the products of NEOGOV that centralizes and tracks training across the organization. It provides various types of courses

(online,classroom, prebuilt) and certificates to their employees to improve and help them to understand the process, technologies and business improvements. System helps managers to track the employee's learning progress and assign the required course.

Responsibilities:

• Analyze System specification documents, Business requirement document and developed Test Plans, Test execution plan, Test cases, Test closure document

• Perform Functional testing, Regression testing and Integration testing using Hadoop - Hive and Ambari and Oracle

• Monitoring the Test Execution Progress and managing the issues during Test Execution

• Tested Web Services, Validated Request and Response XML, SOAP Calls using SOAPUI tool

• Written data driven tests to check how application performs with different sets of data

• Analyze the problem reported by end users

• Support and troubleshoot the issues in production environment and provide immediate resolution without impact- ing the business users

• Perform various data related operations in Hive database using Workbench/Ambari

• Attend daily/weekly status meeting, review meetings, test case review meeting

• Perform Requirements coverage, Test Cases coverage, Defects coverage for better traceability and worked closely with the developers to Close or Reopen the defects.

• Participating in Process Improvement efforts

• Provide coaching and mentoring to other team members (as needed)

• Handled multiple change request/ projects in every release

• Handled Team tasks and releases during the absence the team lead Quality Assurance Specialist, Electronic Transaction Consultants (XTGlobal) 10/2016 - 09/2017

Write-Off project is to write off the customer and violator’s toll/late fee/notice transaction in two different ways, Auto- mated and Bankruptcy. Automated Write-Off batch is to mark the customer account tolls and violator toll/late fee/notice transactions, which is older than 36/24 months. Bankruptcy Write-Off batch is to mark the recent toll/late fee/notice transactions by a CSR. Washington State Department of Transportation (WSDOT) representatives will approve or reject the batch based on the transactions selected. The approved batch will be automatically processed the next day and written off the toll amounts.

Responsibilities:

• Prepared Test cases from the Project Design Document and presented to the business team.

• Prepared Test Data for Smoke testing and User Acceptance Testing.

• Prepared and executed Test cases for IVR (Interactive Voice Response), Web Application and Mobile application scenarios.

• Execution of test cases and documenting the test results in QC

• Involved in application End-to-End testing including data setup and workflow process of each transaction.

• Defect Management – Identifying, tracking and closing the defects in QC.

• Presenting the execution results to the clients and helping them in User Acceptance Testing.

• Presenting the project demo to the Operations team and the front desk Customer Support Representatives.

• Assigning the daily tasks, reviewing the team members deliverable and providing the review comments.

• Helped new team members in understanding the project requirements and to complete the daily deliverable. QA Lead, TATA Consultancy Services

02/2007 - 12/2015

Worked for 3 clients,

• Continental Casualty Company (QA Lead)

• Bank Of America (Test Analyst)

• United Services Automobile Association (QA Tester) Responsibilities

• Involved in effort estimation for all new projects and discussion with project delivery managers.

• Handled 30 member team - includes Manual, Automation (QTP, Selenium) and Performance testing (LoadRunner).

• Proactively discussed with the Automation team to identify Value add for each project which reduces the manual effort and added an asset to the team.

• As Scrum Master, involved in Product Backlog meeting, conducted Planning meeting for sprint, Daily Stand Ups, preparing Burn Down chart, Sprint Review Meeting, Retrospective meeting and Definition of Done (DOD) meeting for all Agile projects.

• Resource Management – Identifying the resources, forming a proper team for all new projects, allocation of tasks, planning of backup activities in case of resource absence and resources future allocation.

• Review all deliverables done from the testing team and stick to the TCS & Client quality process.

• Lead independently and decisively while managing multiple competing priorities, projects, and tasks in a fast results-oriented environment.

• Responsible for all testing phases - Analysis of requirements, created Test Strategy and plan, Test Design, Execution and Reporting.

• Drive defect triage meeting between vendors for all applications.

• Weekly status meeting with Project Managers and Business team.

• Co-ordinated the complete Test Data Management with Third Party vendors.

• Expertise in SQL queries for backend testing - validate database, comparing the data.

• Proactively learned an external application, which reduces the 90% dependency on third vendor turnaround time and increases the Test Data accuracy.

• Developed a Macro in Javascript, CSS and SQL queries to capture 100+ coverage values of a policy from SQL database – saves 100% manual effort. Shared with the UAT Business team and got credit from Client Manager for reducing the user’s execution time.

• Created Selenium scripts to automate Regression suite, which reduced the manual effort by 60% during monthly releases.

• Developed, executed and maintained over 100 selenium automation scripts for web based applications.

• Presented the Test Completion report at the end of the deployment and got appreciation from the Business team.

• Developed, executed and presented the Cucumber automation scripts demo to the Business team.

• Identified the requirements gap at an earlier stage and overcame a huge rework effort, which saves 8% of total project cost.

• Conducted monthly QA meetings to provide updates on the management decisions, ongoing project status, future project scope, achievements, lessons learnt and share business team appreciation.

• Played Delivery Manager Role – Timesheet, Project Monitoring Audits, Responsible for Testing deliverables, Re- source Management, Project Initiative Review, Risk Management, Team Building activities.

• Conduct Defect Review meetings, provide status reports and timesheets to client/TCS managers. EDUCATION

B.Tech (Information Technology), Anna University

SKILLS

Adaptability Fast Learner

Effective Time Managment Team leadership

Testing Process Automation - Selenium

SQL

CERTIFICATES

ISTQB Foundation Level certification (CFTL)

OCA SQL

HP Quality Center

Quick Test Professional 9.0

Professional in SCJP 1.5

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