Shanta Reid

**** ***** **. #***

Aurora, CO *****

C: 720-***-****

E: ady63r@r.postjobfree.com

Professional Objective

To obtain a position that will enable me to optimize my customer service background while using my strong multitasking skills, problem-solving skills, communication and organizational skills to help the company achieve goals.

Education

Weber State University 2007-2009

●Major in Criminal Justice

●Minor in Paralegal Studies

Davis Applied Technology College 2011-2013

●Major in Paralegal Studies

Professional Experience

Souper Deli November 2019 to March 2020

●Provided customer service to clients placing corporate and social events.

●Processed short order meal prep

●Head cashier and ensured the cleanliness of all workstations.

Coming Full Circle July 2019-September 2019

●Assisted clients in day to day activities including meal prep, cleaning and running various errands.

Allied Universal Security Services Security Professional February 2017 – March 2020

●Trained on logistics and building technology across several major sites across the downtown Denver area

●Responsible for customer service handling, asset protection and safety assurance at all facilities where trained

●Established and trained on overnight detail/contractor management duties at 1660 Lincoln

●Became site supervisor with a staff of five associate security guards

●Promoted to field supervisor

Safeway Grocery Stores Bakery Sales & Production 2015 – 2016

●Trained on all aspects of baked goods production and associated peripheral duties, such as sales/cash handling

●Trained in cake decorating and the creative aspects of baked goods production process

●Responsible for day-to-day logistical operations, including inventory and restocking practices

●Selected to represent bakery department for several sales, promotional events, and similar special undertakings based on merit and customer service presentation

Ubukata Nation Empire Administrative Assistant/Event Planner 2011-2015

●Responsible for booking, recruiting and retaining talent agency-wide for talent in the industry of advertisement modeling

●Coordinated and supervised events for talent retention and networking

●Responsible for ordering process for product demonstrated by talent

●Coordinated company promotions for major clients, such as Hill AFB

Related Professional Assets

●Over 20 year’s experience in various customer service-related positions

●Attested interpersonal skills, including in de-escalation of e.g. disgruntled customer/aggressive client situations

●Accustomed to working in high-speed environments; able to task efficiently with varied and otherwise unstructured workload; able to manage and delegate personnel as needed for time-sensitive or skill-dependent tasks

Professional References Available Upon Request

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