Post Job Free

Resume

Sign in

Call Center Social Media

Location:
Fort Worth, TX
Posted:
August 24, 2023

Contact this candidate

Resume:

Sharen Long

Cell: 469-***-**** • Email: ady63f@r.postjobfree.com

Passionate Talent Acquisition recruiting professional with experience developing and executing recruitment plans within agency and in-house settings. Managed full cycle recruiting from initial sourcing and screening through offer negotiations, placement, and onboarding. Creatively source high-caliber candidates by leveraging recruiting software, social media, and employee referrals.

PROFESSIONAL EXPERIENCE

Personnel Security Specialist

AAFES- HQ Dallas, Texas [06/2012- Present]

• Collaborate with HR with Talent pool sourcing, Pre-screening & tracking candidates

• Onboarding Candidates within hiring process

• Facilitate weekly orientation

• Process sponsorship request for new hires

• Verify Hb1b visas and other immigration documents

• Analyzes and evaluates personal data of associates

• Conduct New hire onboarding orientation

• Assist with Physical Security protocols

• Conduct Active Shooter Trainings and assist with drills

• Review and evaluate electronic/manual fingerprints verification results. Identifies derogatory information and research mitigated and /or disqualifying factors before initiating request appropriately for investigation with OPM

• Adjudicate investigation results for contactors and associates and make recommendations relative to suitability determinations applying OPM, DOD and National security agency guidelines

• Administers electronic questionnaires for investigations processing (e-QIP) program, analyzes questionnaires for reasonableness, accuracy, and consistency with other reports of investigation (Pre-employment checks, fingerprint results, etc.)

• Conduct security audits to identify potential vulnerabilities related to physical security, personnel safety or asset protection recommends improvements in security systems procedures

• Maintain working knowledge of SIPERNET/NIPERNET protocols and procedures for the communications security specialist and enforce National Security Guidelines for classified data and associate maintaining a secret clearance

• JPAS, DISS, CVS, TxDPS, PIPS, ATS, E-QIP, SIPRNET, NIPRNET, JKO, STEPP, ETravel Manager, Word, Excel, and PowerPoint.

• Other duties as assigned

Recruiting Call Center Manager

TD Jakes - Dallas, TX [06/2009 - 01/2012]

• Find qualified professional to fill needed positions for company clients

• Responsible for prospective candidate qualifying and on-boarding

• Identify new leads

• Conduct resume searches on creditable websites

• Required to make at least 50 prospecting calls per day

• The ability to listen, assess and close based on provider needs

• Educate, build, grow and maintain provider relationship

• Bullhorn, IQ Navigator, Citrix

• Other projects as assigned by management

• Supervised, managed, coached 46+ Call center agents.

• QC inbound call queues and emails

• Assisted with helpdesk, computer setup and software uploads

• Tracked daily activities Donor Direct & Donor Studios

• ADP, Access, MS Teams, Word, PowerPoint, ETravel Manager

• Provided performance feedback, development needs and required training VP Treasury Service Manager

JPMorgan Chase- Dallas, TX [06/2001 - 01/2012]

• Recruit clients leads for Treasury products

• Screen new candidates, telephone interviewing, and orientation pertaining to new products

• Prepare correspondence and reports

• Implementation of treasury products, and processed paperwork

• Schedule meetings and conferences to assist with product training

• Ensured client compliance with contracts and products

• Prepare necessary paperwork for personnel files

• Positive interaction with staff and clients

• Perform other duties as assigned

• Kronos, Citix, Access Database, SAPP Publishers

EDUCATION:

Oral Roberts University 1992-1995

University of Phoenix 2013-2014

Court Reporting Institute 1985-1986



Contact this candidate