Shannon Suzanne Wise

803-***-****

ady637@r.postjobfree.com

PROFILE

● I pride myself on my ability to stay self-motivated. Being a perfectionist, I am always trying to be better.

● I communicate effective orally and in writing. Always keeping in mind that customer satisfaction is the goal and listening well and with empathy makes it easy to accomplish customer satisfaction.

● I love (have) to stay busy when working. I enjoy learning more and so I can continue to accomplish my goals and push my goals higher.

● I am proficient in word, have beginner experience with excel, and learn very quickly. I have often been called the best an employer has ever had.

● I work well in a team environment and autonomously. I do not need to be micromanaged to get a job done due to my ability to stay self-motivated. I also have about five years’ experience in management.

● Have many years of experience dealing with secure information in a responsible manner.

WORK EXPERIENCE

3G Retirement Services In—Office July 2022-Present Distribution Processor

• Processing detailed distributions from plan participants of clients.

• Must ensure all information is correctly filled into forms by having a keen attention to detail.

• Communicating with plan participants and clients via telephone and email.

• Ensuring all data is entered and sent to the correct fund companies and distributions are distributed from participant accounts in a timely manner.

• Corresponding via email to participants, plan contacts and trustees.

• Scanning distributions to send to fund companies via fax or uploaded to be emailed.

OMNI-TurboTax Online/Work from Home December2021 – April2022 Product Expert for Turbo Tax

• Customer service via phone and chat to customers using TurboTax products

• I was promoted from customer service via phone to chat because my metrics where above what the company wanted to see

• I was promoted to a SME – in this role I helped numerous GBAs/Product Experts with TurboTax learn to navigate software and find answers to customers questions

• Trained to be an LXG – Learning Experience Guide but had to decline due to my child being sick

Outplex-National Tree Co. Online/Work from Home November 2021- December 2021 Sales/Service to National Tree Company Customer/Potential Customer

• Taking nonstop calls from customers who need troubleshooting on their Christmas tree or other Christmas products such as wreaths and lawn ornaments.

• Filing warranty claims and order for parts that are under warranty for customers

• Providing potential customers with the information they seek about National Tree Company products.

3G Retirement Services Columbia, SC November 2013 – July 2019 Administrative Assistant/Processor

● Processing payrolls for clients and mailing their 401k deposits to the appropriate fund companies.

● Data Entry of employees 401k deposits into appropriate fund companies and ensuring that their balances are correct

● Administrative Assistant to the four plan administrators

● Processing distributions for employees of clients and ensuring that the required documentation is saved and logged per company policy

● Inputting census information into spreadsheets and balancing the spreadsheets Southern Pump & Tank Company Columbia, SC April 2013-October 2013 Administration/Dispatch

● General administration duties such as filing, faxing, copying, answering phone for customers and transferring calls to various departments

● Communicating through email with customers and corporate office to answer accounts receivable, accounts payable and billing questions.

● Dispatching service technicians to customers to repair equipment. Charleston Hwy Foodmart/Sunoco West Columbia, SC Oct 2008-April 2013 Store Manager

● Responsible for daily store operations

● Hired, trained, scheduled, supervised, and fired store personnel

● Managed store budget for vendor deliveries and payroll

● Daily cash handling including balancing registers, counting money for deposits and putting into accounts at bank

Amarr Garage Doors Columbia, SC May 2007-Jan 2008

Office Assistant

● Responsible for answering multi-line telephone and transferring to departments

● Customer service by phone and in person

● Various office duties such as invoicing, faxing, maintaining filing system and copying

SCVIEW Antique Images Columbia, SC Aug 2004-May 2007 Internet Auction Coordinator

● Creative marketing of items on internet auction sites

● Customer service by phone and in office sales

● Various office duties such as filing, mailing sold products, copying and faxing EDUCATION/SKILLS

Typing Speed of at least 70wpm

Data Entry Speed of approximately 10,000kph

Proficient with Microsoft Office and Outlook

Some experience with Excel

Associate in Arts

Midlands Technical College (3.8 GPA) Graduated 2011 Associate in Science

Midlands Technical College (3.8 GPA) Graduated 2011

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