Administrative Support Communications Manager

MARIANA RUEDA OLIVER

**** ****** **. ********, **, 29506 305-***-****

********@*****.*** · · @Mruedaoliver

Management professional. Recognized for leadership skills and developing and implementing quality services resources. Recognized for implementing effective communication channels among the diverse levels of the Organization. Proficient in establishing verbal and written communication in English and Spanish.

EXPERIENCE

2007 - 2008

Host

Senor Frog’s, Acapulco, Mexico

Receive and assign tables to the costumers. Teamwork, constant communication with all the staff members and costumers local or foreigners.

2004 - 2007

Quality Coordinator

Universidad Autonoma de Puebla, Mexico

Implementing ISO 9001-2000 Norm to the University services.

Working next to the employees on job descriptions and procedures on every position.

Semestral SWOT analysis of every university department and collaborating with managers for problem solving according to the ISO Norm.

Ensuring compliance with current regulations.

Monitoring and reporting on all activities, processes, and procedures.

Developing internal auditing tools and conducting internal audits and reports.

Determining data-driven solutions and implementing quality improvement plans.

Performing regular inspections and reviews to ensure employees adhere to quality and safety policies.

Assisting with the development of company policies, processes, and procedures.

Providing departments with quality planning and support.

Conducting or assisting with regulatory and quality training sessions.

Preparing and maintaining quality management documentation.

2000 - 2003

Communication Assistant

Romansa (clothing manufacturer) Cuernavaca, Morelos, Mexico

Implementing effective communication channels among employees and managers.

Creating and implementing teamwork training for front line employees.

Drafting and editing communications copy and material.

Helping to implement internal and external communications strategies and projects.

Providing administrative support to internal teams.

Preparing presentations and reports.

Organizing marketing and networking events.

Assisting the communications manager with the management of the company's external image.

Maintaining calendars and appointments.

Tracking projects.

EDUCATION

June 2004

B.A. in Communication

Universidad del Sol

Cuernavaca, Morelos, Mexico

Currently

A.A.S. Management -Supervision

Midlands Technical College

Columbia, S.C.

SKILLS

Creativity

Leadership

Organization

Microsoft Office

Problem solving

Teamwork

Fast learner

Spanish and English language

ACTIVITIES

Student, stay at home mother for the last 14 years, love traveling, movies, spending time with family and friends, eager to go back to the workforce.

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