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Customer Service Team Leader

Location:
Spokane, WA
Salary:
70000
Posted:
August 24, 2023

Contact this candidate

Resume:

Eliezer Sandoval

Tacoma, WA *****

ady621@r.postjobfree.com

+1-801-***-****

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Currently in a career skills program through troops into transportation working on earning a Commercials Drivers License.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Team Leader/Supervisor

U.S. Army - Joint Base Lewis McChord, WA

March 2021 to Present

• Managed the day-to-day activities of the team.

• Delegated tasks to team members.

• Conducted training of team members to maximize their potential.

• Empowered team members with skills to improve their confidence, product knowledge, and communication skills.

• Conducted monthly counseling's to discuss overall performances and professional growth.

• Contributed to the growth of the company through a successful team. Military Police

Department of Defense, United States Army - Lakewood, WA November 2017 to Present

• Provided for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.

• Identified, pursued, and arrested suspects and perpetrators of criminal acts.

• Reviewed facts of incidents to determine if criminal act or statute violations were involved.

• Rendered aid to accident victims and other persons requiring first aid for physical injuries.

• Testified in court to present evidence or act as a witness in traffic and criminal cases.

• Evaluated complaint and emergency-request information to determine response requirements.

• Monitored, noted, reported, and investigated suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.

• Investigated traffic accidents and other accidents to determine causes and to determine if a crime or violations were committed.

Driver

U.S. Army - Vilseck, Germany

January 2019 to August 2020

• Supervised and operated wheeled vehicles to transport personnel and cargo.

• Operated all wheel vehicles and equipment over varied terrain and roadways for support operations.

• Oversaw and checks proper loading and unloading of cargo on the vehicles and trailers.

• Secured cargo against inclement weather, pilferage and damage.

• Operated vehicle component material handling equipment (MHE), as required.

• Employed land navigation techniques as needed if location was unknown during a logistical movement. Medical Transportation Scheduler

National Med Trans - Sandy, UT

January 2017 to October 2017

• Scheduled trips, Return Trips, and create new accounts.

• Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments.

• Scheduled appointments for patient consultations, procedures and visits with medical personnel.

• Coordinated with health care professionals about schedules, patients and any changes.

• Accepted and submitted insurance claims and payment, as well as perform billing duties.

• Resolved scheduling conflicts as they occurred

CABLE INSTALLATION TECHNICIAN

SPECTRA SEVEN - Sandy, UT

April 2016 to January 2017

• Installed cable service to house including tv, internet and/or phone service.

• Verified service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.

• Documented network by labeling and routing equipment and cables; recording configuration diagrams and specifications.

• Maintained network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

• Maintained customer rapport by listening to and resolving concerns; answering questions.

• Maintained a safe work environment by following codes, standards, and legal regulations.

• Kept supplies ready by inventorying stock; placing orders; verifying receipt. PA-Planning Assistant

ULTRADENT PRODUCTS, INC - South Jordan, UT

September 2014 to April 2016

• Complied with schedule to prepare work order for manufacturing

• Issued parts from inventory to each job to maintain accurate inventory

• Completed paperwork to pass on to line/Area lead

• Reconciled and accounted for inventory discrepancies

• Closed jobs on paperwork and through MRP system

• Released good, manufactured parts/product in Oracle for use Collections Agent/Customer Service Representative

ABEO - Sandy, UT

August 2015 to January 2016

• Performed Outbound calls to patients exhibiting excellent oral communication skills, prepare and deliver invoices, work accounts and action them accordingly, receive patient payment via phone, receive incoming inquiries about account status via phone.

• Analyzed the customers’ financial situation and offered the best payment solutions.

• Performed consistently to meet performance standards set by the department.

• Performed collection calls on assigned accounts in their work queue, predictive dialer and inbound calls.

• Participated in monthly management roundtables and feedback sessions.

• Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies.

QUALITY CONTROL INSPECTOR

Ultradent Products Inc - South Jordan, UT

October 2013 to September 2014

• Performed inspections in a timely manner according to ANSI and 100% level inspections, document tasks completed Work with paperwork and record info.

• Documented all inspections in inspection forms in all work orders. Took samples from each job involving chemicals/drugs. Responsible for the overall quality of released/ready for use products. Review and close documents in work orders.

• Monitored product packaging, coordinated inspections for offsite locations

• Restructured and conducted pallet inspections, and maintained logs for management to review.

• Weighed and tested incoming shipments, entered reports into access database.

• Performed and documented visual and dimensional inspection and physical testing of incoming and in-process components and finished products.

• Inspected product labels prior to use or storage.

• Identified, labeled, and controlled nonconforming product during manufacturing processes.

• Investigated in-process product and process non-conformance and effectively determining the scope of the non-conformance(s).

• Communicated to peers and manufacturing and maintenance personnel, and management the occurrence of in-process product and process nonconformity.

• Maintained, used, handled, and verification of inspection, measurement, and testing Education

High School Diploma

Roy High school - Roy, UT

August 2013

Skills

• EXCEL (3 years)

• MICROSOFT WORD (5 years)

• POWERPOINT (2 years)

• PROBLEM SOLVING (5 years)

• Customer Service (4 years)

• Installation (1 year)

• Scheduling (2 years)

• DoD Experience (5 years)

• Law Enforcement (4 years)

• Military (5 years)

• Security (4 years)

• Organizational Skills (5 years)

• Communication Skills (7 years)

• Quality Inspection

• Quality Assurance

• Negotiation

• CPR

• First aid

• Driving

• Report writing

• Conflict management

• Leadership

• Criminal investigation

• Combination vehicle (1 year)

• Criminal investigation (3 years)

Languages

• Spanish - Expert

• English - Fluent

Military Service

Branch: United States Army

Service Country: United States

Rank: Sergeant

November 2017 to Present

I enlisted in the US Army in November 2017 and graduated from One Station Unit Training in Fort Leonard Wood as Military Police In April 2018. I was sent overseas to serve my first duty station in Germany where I served as a gunner and a driver from April 2018 to August 2020. During my time in Germany, I conducted yearly field training along with performing my duties as a military police officer in a garrison environment. On August 2020, I changed duty stations to Joint-Base Lewis Mcchord in Washington state where I currently serve as a team leader to three soldiers and earning the rank of Sergeant. I plan not continuing my military career and honorably discharging from the military, come my ETS date on November 5th 2023.

Awards

Military award

November 2017

My military awards include: Army service ribbon

Humanitarian Service Medal

Armed Forces Service Medal

Army Achievement Medal x2

National Defense Service Medal

Global War on Terrorism Service Medal

Overseas Service Ribbon x2

Army Good Conduct Medal x2

Certificate of Achievement

Basic Leaders Course graduate

Certifications and Licenses

Basic Life Support (BLS)

February 2020 to February 2022

Combat Life Saver

October 2019 to October 2021

Basic Leaders Course

September 2021 to Present

CDL A

July 2023 to Present



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