Juakita Patterson

504-***-**** ady606@r.postjobfree.com 38 Silver Pointe Ct, Elmore, Alabama

Experience

CVS Health Wetumpka, AL

Operations Manager 06/2021 - Present

*Recruited potential staff members to assist with event management and implementation of a volunteer retention bonus program

*Provided customer service and was involved in training new team members each month

*Developed relationships with new staff members, and assisted existing staff members in their career development

*Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of annually

*Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

*Maintained a clean and safe work environment, resulting in reduction in complaints filed with management and increase in crew satisfaction

*Complete daily deposits

*Count and balance safe and registers

*Assist customers via in person, online and by email Atlantic City Electric-remote Atlanta, GA

Lead Customer Service Representative 11/2020 - 06/2021

•accept inbound phone calls

•process payments

• assist customers with details dealing with their account

•provide excellent communication

•set up new accounts

• aSSISt cUstomers with payment arrangements

• Reviewed activities regularly to identify opportunities for improvement.

• Monitored processes such as light bills and outdoor lighting sales.

• Completed daily paperwork.

• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

• Carried out high-quality customer service work with little oversight.

• Handled Issues such as payment arrangements and disconnections. Alorica Calling Center-remote Montgomery, AL

Customer Service Representative 11/2019 - 10/2020

•accept inbound phone calls

•process payments

• assist customers with details dealing with their account

•provide excellent communication

•set up new accounts

• assist customers with payment arrangements

• Reviewed activities regularly to identify opportunities for improvement.

• Monitored processes such as light bills and outdoor lighting sales.

• Completed paperwork daily.

• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

• Carried out high-quality customer service work with little oversight.

• Handled Issues such as payment arrangements and disconnections. Walmart Millbrook, AL

Customer Service Supervisor 10/2013 - 11/2019

• Monitored day-to-day activities of all sales support operations.

• Reviewed staff performance and provided performance appraisals and recommendations for improvement.

• Determined the priority of tasks and assigned staff to provide effective and efficient service.

• Resolved customer questions and complaints via inbound and outbound customer contact.

• Attended meetings with management to review unit performance and status of collections.

• Provided guidance and long-term solutions to customers with issues.

• Advised customers on the status of merchandise ordered and arranged for pickup and delivery.

• Provided solutions, recommendations, and replacements, using an empathetic approach and friendly demeanor.

• Provided expert service by communicating information to customers and following up on Oronses.

• Completed paperwork associated with merchandise, price adjustments, customer returns Dollar General Montgomery, AL

Assistant Store Manager 03/2010 - 09/2014

• Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

• set expectations and a model attitude for enthusiasm toward job, company, and customers.

• Communicated regularly with the management team concerning all aspects of sales, customer feedback, and associate performance.

• Developed and maintained effective working relationships with team members, management, and customers

• Coached and managed performance for store associates and developed bench of talented workers.

• Ensured all customers received triendly, quick, and efficient service.

• Collaborated with the store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.

• Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.

• Maintained Focus on promoting and arriving sales including the execution of new or next season planning.

AAFES EXCHANGE MILITARY Maxwell AFB, AL

Customer Service Supervisor (CSS) 04/2006 - 07/2014

• Monitored day-to-day activities of all sales support operations.

• Reviewed staff performance and provided performance appraisals and recommendations for improvement.

• Determined the priority of tasks and assigned staff to provide effective and efficient service.

• Resolved customer questions and complaints via inbound and outbound customer contact.

• Attended meetings with management to review unit performance and status of collections

• Provided guidance and long-term solutions to customers with issues.

• Advised customers on the status of merchandise ordered and arranged for pickup and delivery.

• Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.

• Provided expert service by communicating information to customers and following up.

• Completed paperwork associated with merchandise, price adjustments, customer returns Skills

Sales, Communication skills, Customer service, Microsoft office, Supervising experience, Windows, Cash handling, Computer literacy

Education

Sidney Lanier High School Montgomery, AL

Core curriculum 05/2001

Advanced diploma

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