DEBORAH L. CUMELLO

Allentown, PA ***** ady5zo@r.postjobfree.com 484-***-****

SUMMARY

Knowledgeable Logistics Specialist with reputation for providing exceptional customer service to Client accounts. Solidly enforces business processes with documentation. Coordinates communications between Importer of Record, brokers, Couriers and Clients ensuring on-time arrival and delivery of goods. Fast-thinker, accurate and communicative team player. Known for excellent work ethic, software application talent and passion for compiling data. Discreet, reliable and willing to take on new tasks to provide support to the Team or Department. Always looking for a new challenge and enjoy sharing my knowledge with others through training and documentation.

• Travel Arrangements • Event Planning • Data Reporting

• Customer Service • Project Management • Organizational Skills PROFESSIONAL EXPERIENCE

Sharp Clinical Services, Bethlehem, PA 2022-August 2023 Logistics Specialist (2022-August 2023)

Managed all Client communication from on-boarding to termination of Clinical Trial Protocols. Replied to all Client emails, texts and telephone calls. Managed all activities from receipt of Investigational Medical Product Placebo, and Ancillaries through Quality Control, Inventory and Distribution. Interacted with Clients, Project Managers and Finance to ensure the Client was aware of all activities pertaining to their materials.

• Extensive use of an Enterprise Resource Planning (ERP) system creating Material Masters, Purchase Orders, Sales Orders and monitoring inventory for all Clients.

• Managed all Client Invoice inquiries by researching shipping paperwork, Sales Orders and current pricing. Identified discrepancies and worked with Finance to ensure the Client received a credit when an invoice was incorrect.

• Updated ERP system to reflected Quote pricing changes and address price increases.

• Worked closely with Vendors and Couriers ensuring all processes were followed and all documents were in place for receiving, inventory, and shipping, and conformance to Customs and Border Protection regulations.

INHANCE TECHNOLOGIES, Allentown, PA 2020-2022

Administrative Assistant (2020 – 2022)

Managed all Customer communication while creating and maintaining Customer Orders. Confirmed correct entry of all Customer Purchase Orders and verified quantity and condition of all incoming product. Tracked all product from arrival through production and completion of treated product.

• Received customer Purchase Orders and entered them into an ERP system.

• Monitored all incoming product and documented any potential quality issues upon arrival, communicating with Sales and the customer.

• Contacted customers with progress of their orders and notification when product was treated, boxed, palletized, and ready for shipping.

• Produced all internal and external documents including orders, receiving, planning orders, Pack Lists, Certificates of Fluorination, and Bills of Lading. Deborah Cumello 484-***-**** Page 2

EASTMAN CHEMICAL, (Formerly Taminco US, Inc.), Allentown, PA 2010 – 2018 Global specialty chemical company on the American Fortune 500. Producer of broad range of advanced materials, chemicals and fibers for everyday purposes. Import Specialist (2016 – 2018)

Managed all imports into the US and Canada by directing activities between customers and freight forwarders such as DHL. Personally ensured or coordinated with brokers to properly process imports for on-time delivery and Customs clearance with minimization of demurrage charges.

• Doubled number of imports year-over-year for first six months of 2018 from 423 to 846.

• Communicated with exporters to obtain required information for Customs filing throughout transport.

• Investigated all distribution interruptions and coordinated with freight forwarders, brokers, steamship lines, couriers and railroads to manage safe arrival of product.

• Examined and approved invoices ensuring clean billing, container matching and tracking to ensure billing only to delivery date.

Import Customer Care (Taminco, Inc.) (2011 – 2016) Managed imports from Belgium, Germany and China; provided Customs documents for orders using SAP Supply Chain principles; oversaw delivery of purchased raw materials.

• Assured successful import of up to 50 orders per month by having sales documents on hand and completing suspicious Customs investigations while providing domestic customer service ETAs to port and customer.

• Prepared required Customs forms including submission of Importer security filings 7501, 3461, EPA and FDA.

• Ensured new product classifications were applied in compliance with internal Trade Compliance department to assure successful EPA/FDA declaration processing to secure registration number.

• Assured on-time delivery by coordinating communications with steamship lines and third-party Couriers. Administrative Coordinator (2010 – 2011)

Supported up to 40 people in activities such as: document creation and management; air, land and lodging travel coordination; passport and visa management; conference organization; and Skillsoft administration of e- learning courses and newsletter to encourage use for 250 domestic users.

• Support included creating and proofing documents, along with desk-side support.

• Booked travel through American Express for 15 people and acquired necessary documents for applicants requiring passports and visas.

• Assisted overseas Administrative Assistants in making reservations for flights, car rental and hotels.

• Organized conferences and catering at Taminco Headquarters in the US and conferences at off-site locations, including negotiating with hotels for guest rooms and meeting rooms.

• Acted as an administrator for Skillsoft e-learning courses and create monthly newsletters with educational information for users in the US.

EDUCATION

Bachelor of Arts, History and Elementary Education Certification, Moravian College, Bethlehem, PA PROFESSIONAL DEVELOPMENT and TRAINING

Hazmat Regulations & Resources (IATA/DGR, IMO/IMDG, DOT/ERG), Unz & Co., Allentown, PA, 2013 Instructional Design, Friesen, Kaye and Associates, New York, NY, 2004 Make Your Training Stick, Langevin, Lucent Technologies, Allentown, PA Train the Trainer, Productivity Point, Lucent Technologies, Allentown, PA Conflict Management, SkillPath, Lucent Technologies, Murray Hill, NJ