Front Desk Customer Service

Experienced Administrative Office Manager

951-***-**** ********.*******@*****.*** Temecula, CA 92591

SUMMARY

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, Customer Service Relations, Management, Contract/Vendor negotiations, etc. Recognized for exemplary customer service and team collaboration.

SKILLS

• Office Administration

• Scheduling and Calendar Management

• Invoicing and Billing

• Event Coordination

• CRM/Office Program Software

• Vendor Relationships

• Team Building and Leadership

• Learning/Adaptability Skills

• Multitask/Prioritization/Detail-Oriented

EDUCATION

Associate of Applied Business Management Health 12/2020 Management Focus

Eastern Gateway, Steubenville, OH

• 3.8 GPA

• Graduated magna cum laude

• Member of Phi Theta Kappa - 2020 Alumni

• 2019-2020- Dean's List

04/2022 - 01/2023

Office Manager/Admissions Asst.

Smith Chason WCUI School of Medical Imaging San Marcos, CA

• Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.

• Organized team activities to build camaraderie and foster pleasant workplace culture.

• Implemented and maintained company protocols to facilitate smooth daily activities.

• Interacted professionally with prospect and inside personnel, answering questions and responding to phone and email inquiries.

• Scheduled and coordinated campus tours and phone appointments and maintained a scheduling calendar for Admissions Advisors

• Oversaw event logistics, venue scheduling, and accommodations for Ribbon Cutting Ceremony event. Was successful in Negotiations with vendors to achieve the most favorable terms.

01/2022 - 06/2022

Housekeeper/Front Desk Agent

Hampton Inn By Hilton Temecula, CA

• Collaborated with staff to meet incoming guest needs. EXPERIENCE

• Engaged in friendly conversations with guests while conducting smooth check-in processes, maximizing customer satisfaction.

• Rendered detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.

• Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.

07/2016 - 08/2021

Sr Care Provider /Patient Advocate

IHSS In-Home Support Services Temecula, CA

• Collaborated with clinical and administrative staff to meet patient needs.

• Developed and implemented a detailed Holistic patient care plan on behalf of the client, supported by doctors and specialists in conjunction with a 24/7 protective/Safety care schedule to aid in regular activities of daily living.

• Coordinated and maintained a schedule of doctor appointments, physical therapies, and specialist appointments.

• Planned and prepared meals for diabetic, low sodium, and high protein diets.

•Essential duties included non-medical and companionship care.

09/2015 - 07/2016

Front Desk Agent/Housekeeper

Embassy Suites, Temecula Valley Wine Country Temecula, CA

• Facilitated very successful front desk operations in a high-volume hotel.

• Supervised daily operations of the hotel front desk in the absence of a manager.

• Promoted loyalty by signing customers up for a rewards program and encouraged repeat stays through exceptional service.

• Stayed current on local attractions and special events to help guests with entertainment options.

• Collaborated with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction.

• Worked with housekeeping and maintenance staff to address and resolve building and room issues.

04/2011 - 04/2013

Office Receptionist/Sales Associate

TNT Transport Services Temecula, CA

• Delivered key administrative support to coworkers, taking on additional tasks during peak times.

• Built relationships with peers and upper management to drive team success.

• Handled high volume inbound and outbound phone lines and email correspondence.

• Participated in networking events to establish and cement community ties, B2B relationships, and BBB industry connections.

• Boosted company profits by optimizing sales performance strategies and exceeding monthly profit expectations.

08/2010 - 03/2011

Office Administrative Manager /Assistant Property Manager

Warner Springs Estates HOA Warner Springs, CA

• Developed administrative processes to achieve organizational objectives and improve office efficiency.

• Tracked and submitted employee timesheets to prepare for payroll processing.

• Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.

• Organized and kept detailed files and archives for the Home Owner's Association and Property Management Company.

CSR /Front Desk Coordinator

01/2006 - 06/2010

Call Center Rep / Receptionist / Client Service Specialist

H&R Block Tax Services (Colton, San Bdno, Murrieta, Menifee Temecula, CA)

• Maintained Front Office operations for several high-level year-round tax offices, supporting approx 8-12 tax professionals per office location.

• Scheduled and confirmed appointments based on customer/Tax pro availability.

• Managed and updated physical and digital client account information to keep records accurate and current.

• Received and submitted payments.

• Documented customer correspondence in CRM to track requests, problems, and solutions.

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