DeVry University of Wisconsin

Demeatrice Kinney

Bachelor’s Degree in Computer Information System

414-***-**** ady5yp@r.postjobfree.com

Summary:

•Strong organizational, multi-tasking, and time-management skills.

•Dedicated to maintaining high standards and providing outstanding customer service.

•Effective communication skills with a strong understanding of the importance of confidentiality.

•Proven ability to work independently and as part of a team.

•Admin for Outlook corporation’s employees.

•Ability to set-up updated phone system to the Wi-Fi using hubs/switches and ethernets.

•Trained corporate office on phone system and conferencing and meeting tools.

•Capable of learning and adapting readily to challenging situations.

EDUCATION:

DeVry University Milwaukee, Wisconsin

Bachelor of Science in Computer Information Systems, March 2015

GPA: 3.6, Dean List

Business Banking Institution, Milwaukee, Wisconsin

Microsoft Office Suite: Excel, PowerPoint, HTML, Type 45-50 words per minute, January 2010

Milwaukee Area Technical College, Milwaukee, Wisconsin Association in Liberal Arts, July 1999

EXPERIENCES:

Spectrum Milwaukee, Wisconsin

Retention Specialist/Customer Service- January 2020- Present.

•Answer Incoming call at least -25-35 a day.

•Start new Accounts/disconnect services.

•Resolve account issues for all Line of Business/Equipment.

•Escalate calls as need to different area (Tv, Phone, Cable, Mobile).

•Assist with App login/Sigh in.

•Work with CRM/Agent OS/Avaya/Ticket System for all calls and CSG.

•Using Skype/Teams for communications purposes.

Enterforce Pewaukee, Wisconsin

IT Administrator- August 2019-August 2021

•Troubleshooting and computers/ issue with Login.

•Setting up phone system transition from landlines to Online phones (Hub and Switches).

•Connecting lines phone number extension for office.

•Admin for Outlook Installing software, setting up new users/Email groups and changing passwords, locking accounts.

•Training Team on all meeting tools (skype, Team, Zoom, GoToMeeting).

•Hardware updating, training on email intrusion and malware.

•Back up all hardware and software.

SMARTMD Milwaukee, Wisconsin

IT Helpdesk Support/Customers Relation- May 2016-August 2019

Taking calls for medical facilities within the U.S.

Troubleshooting EMR and EHR and computers.

Assist with scheduling patients and doctors thorough iPhones and Apps.

Solving issues for clients on the phone/via email to ensure quality service.

Troubleshooting computers/issue with Login sessions.

Working within Internal activation system within SQL (Putty) to activate and update users accounts.

Signing up new clients

Working with a variety of software applications to ensure quality control.

Kleen Test Milwaukee, Wisconsin

Quality Control Technical- October 2014-May 2016

•Checking operator’s product to ensure quality.

•Keeping all operators in compliance with company standard.

•Processing order using Excel to keep track of orders counts and measures.

•Training new employees.

Willie’s Childcare Development Milwaukee, Wisconsin

Temporary Part-Time Information Technology- February 2014-March 2015

Set up computer systems and initiate the setup of software programs.

•Run virus control checks and troubleshoot computers.

•Technical writing for any issue that could arise.

•Back up all hardware and software.

Contact this candidate