SUMMARY

Maria de Lourdes Wah de Espínola

San Francisco, CA 94117

415-***-****

ady5xl@r.postjobfree.com

https://www.linkedin.com/in/lourdeswah

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Results-driven IT Project Manager and Scrum Master with a proven track record overseeing diverse projects and leading cross-functional teams. Possessing PMP expertise and Scrum certifications, I am well-equipped to drive the successful delivery of complex projects, particularly in the areas of infrastructure and remediation. Skills in leading cross-functional collaboration, project deployment, risk management and process improvement. I recently moved to San Francisco with my family and I have a permanent residence. With over 15 years of experience in IT project management, I have demonstrated expertise in managing the entire project lifecycle, from planning and execution to closure. I am adept at establishing and driving project plans, collaborating with teams ranging from 5 to 20+ members. My ability to leverage Agile methodologies, combined with my technical proficiency, allows me to effectively manage projects.

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EDUCATION

MASTER OF BUSINESS ADMINISTRATION BACHELOR OF BUSINESS INFORMATION SYSTEMS

AUTONOMOUS UNIVERSITY OF NUEVO LEÓN

CERTIFICATIONS AND TRAINING:

•Scrum Master Professional SMPC - 2019

•OKR Master Professional Certification - 2022

•IT Management Systems ISO19011 - 2019

•Manage Innovation and New Product Development Enterprise Project Management

•PMP preparation exam ALCUM

PROFESSIONAL EXPERIENCE

AGILE COACH AXTEL SAB DE CV https://www.axtelcorp.mx Mar’19 – Mar’23

Responsibilities:

Directed initiatives in the Agile Center of Excellence, delivering tangible results and exceeding expectations of product owners.

Facilitated Agile ceremonies -sprint planning, daily stand-ups, retrospectives- to promote collaboration, transparency, and team engagement.

Cooperated with cross-functional teams to reduce lead times and enhance customer experience.

Achievements:

Produced an impressive additional revenue of $250,000 through successful implementation of strategic initiatives.

Implemented a groundbreaking Servant Leadership Strategy 2022, drove an exceptional 15% improvement in key performance indicators -KPIs.

Inspired and achieved a significant +10% improvement in employee survey results for 40 team members in 2022.

Supervised and successfully trained 35 sales teams to achieve exceptional performance.

Spearheaded the sales team to achieve a notable 30% increase in Net Promoter Score NPS.

Facilitated 40 collaborators in Kanban principles, streamlining the month-end closing process by an impressive 22 days.

PROJECT MANAGEMENT OFFICER AXTEL SAB DE CV Jul 18 – Feb’19

Responsibilities

Organized and optimized resources personnel, equipment, and materials to support efficient delivery of large and complex projects.

Identified, assessed, and mitigated project risks to minimize disruptions to ensure successful delivery of services within given timelines.

Interfaced with 125+ project managers to standardize processes, promote knowledge exchange, and facilitate resource sharing, resulting in improved project efficiency and alignment with company goals.

Achievements:

Expanded customer satisfaction and productivity while ensuring security and integrity of documents, achieving a 100% improvement.

Revised and implemented a digital signature system DocuSign in PMO.

Completed software development, redesigned project management systems, 40% reduction lead time and 30% programming cost savings.

BUSINESS PROJECT COORDINATOR ALESTRA SA DE CV Oct 13 – Jun’18

•Contracted/trained a team of 7 project managers, prioritized project backlog and delivered client services. Generated additional sales of $22.5M and reduced service delivery time by 10 months delivered in 5 months.

•Synchronized a team of 8 project managers, facilitated corrective action plans, estimated resources for optimization service, and ensured risk management. Achieved $1.5M in sales, meeting the monthly goals.

•Controlled and tracked daily monitoring of service delivery adjustments, resulting in a cost reduction of $45M per year.

SENIOR PROJECT MANAGER ALESTRA SA DE CV Nov’09 – Sep’13

Responsibilities

Originated project schedule and plans, including defining project scope, goals, and deliverables.

Determinate resources, budgets expend, and timelines to ensure project success.

Assisted with cross-functional teams to ensure alignment and efficient project execution.

Monitored project progress, identify risks, and implement appropriate mitigation strategies and finish the project issue resolution.

Communicated project updates and status to global stakeholders, including senior management.

Promoted effective communication and collaboration like a team player among project team members.

Conducted project reviews and post-implementation evaluations to identify lessons learned and areas for improvement.

Achievements:

Guided internal projects and programs with a $30M annual project budget, ensuring financial accountability and delivering results within budgetary constraints.

Evinced strong negotiation skills, reducing project delivery dates by 20% through effective vendor negotiations.

Performed cost savings by 15% through fostering strong relationships with subcontractors and telecom vendors, resulting in favorable pricing and improved project efficiency.

Harmonized the successful implementation of the Yuppie project, resulting in 100% network growth and cost savings of $20M in the infrastructure project management.

Championed multiple projects, including network implementations and migrations, resulting in enhanced performance and increased operational efficiency.

Projects Implementation: Yuppie Huawei 7500-OSN8800, DWDM Network Implementation, Nokia equipment 100G lambdas, Alcatel-Lucent 30-400 Gbits, DACS II and VI Migration, Sonus and Signaling, VoIP Signaling Network, Cisco, Alliance Migration, Obsolescence Safe Zones.

SKILLS

Agile Methodologies: Scrum, Kanban, Lean Change Management, Agile Servant Leader, Meeting Facilitation

Project Management: Agile Framework, Risk Assessment, Collaboration, Project Scheduling, Project Planning, Budget Management

Tools: Jira, Mural, Miro, Excel, PowerPoint, Word, Enterprise Project Management, Enterprise Project Server, Bizagi, Business Intelligence Artus.

Technical: SAP-SD, Siebel, Microsoft NAV, MAPICS, BPCS

Resource Planning: Proven ability to define and manage project requirements, workflows, and plans, including identifying resource constraints, critical paths, and resolving roadblocks.

Risk Assessment: Expertise in assessing and managing technical and commercial risks, identifying potential opportunities, and implementing effective risk mitigation strategies.

Collaboration: Strong track record of engaging and leading cross-functional teams, including executives and stakeholders, to drive successful project outcomes and resolve conflicts.

Project Reporting: Proficiency in developing and maintaining project communication plans, metrics, and dashboards to effectively communicate project status, milestones, and key deliverables.

Process Improvement: Experience conducting project evaluations and post-mortems to identify lessons learned, drive process change, and incorporate continuous improvement practices.

Language: Conversational Proficiency in English, Fluent in Spanish

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