Anna M. Valenzuela

602-***-**** ady5wv@r.postjobfree.com

To obtain a position where my customer service skills and commitment to producing quality work can be utilized to contribute to the success of a company.

Ability to work in Placemate, Smart-Inter-Tel, Tempworks, Microsoft outlook, IBM Notes, Excel, 10 key, Plug & Pay, MS Office, AS400. Adobe, Citrix and Associates, Paychex, Sage, JDEdwards, Clip, IBM Notes, Tango, Tas, Google Earth

Brown & Bigelow – February 2018- January 2022

Office Assistant

· Provide customer service to internal and external customers in person and over phone

· Processing new orders, preparing invoices and memo invoices

· Ensure payments are processed on a timely manner

· Tracking of all orders using FedEx & UPS

· Researching of prices & inventory for accurate quotes using ESP

· Assist Sales Rep on their day-to-day needs

· Coordinate the collections of accounts, review before releasing orders

· Managed reports on budgets for certain clients

· Assist in inventory of in-house items

· Maintain filing of documents

Cactus Bay Apparel - June 2015- August 2017

Front Desk Clerk

· Answer phones, Transfer calls to specific people, Take and relay messages

· Responsible for taking Customers orders over phone, email, web or/and faxes

· Enter all incoming orders using Sage

· Collect payments and processed in systems & follow up on payments

· Inventory reports using excel sheets & adjust inventory as needed

· General office duties (filing, faxing, and scanning)

· Generate all invoicing and mail to customers

· Generate FedEx/ Ups labels for all shipments including bill of lading when needed

· Process all returns, credit accounts, & RA Tags

Premier Employee- July 2014- May 2015

Staffing Coordinator

Basic phone and computer skills, specialized software, paperwork, payroll assistance

· Recruiting, dispatching field employees and supervised relationships with field employees

· Screened, interviewed, hire, monitored work performance of employees

· Collected all timecards and processed payroll

· Processing of backgrounds and E-verifying

· Build and maintained relationships with all clients and prospects

· Assisted employees with HR needs

· Check Ins on field employee’s 1st day assignments

· Electronic set ups, Direct Deposits or Money Cards

· Conduct Job fairs, Orientations and testing

Goodman’s Landscaping- July 2013- July 2014

Office Assistant

· Takes phones off answering service & Forwards phones to answering service at night

· Makes any follow up calls on Maintenance Estimates that are scheduled for the day

· Provide estimates for all potential customers.

· Qualifies leads, fills in lead sheets, sets appointments and enters them in appropriate salespersons calendar

· Answers maintenance customer questions, or forwards to manager

· Set up new customer using CLIP

· Creates work orders/SSRs in CLIP, enter in appropriate outlook calendar

· Invoice printing and mailing out to all current and past due clients

· Screens walk in traffic

· Aids in verbal translations as needed

· Assists in employee terminations procedures

· Collect all payment and process using virtual terminal.

· Sends receipt & thank you when job is complete and paid in full

· Checks list of completed AWG jobs against list of invoices from AWG Posts AWG invoices & posts Monthly Dump Fees

· Post checks and credit card payments to customer accounts

· General clerical duties (filing/scanning etc.)

· Special projects if assigned

3PD Logistics - December 2009– April 2013

Customers Service/ Dispatcher

· Provided assistance by telephone to customers and business partners concerning product deliveries,

· Returns, and exchanges

· Handled customer complaints and concerns

· Receiving and entering phone and fax orders.

· Processing changes or cancellations to delivery orders.

· Assisted in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item

· shipped, etc.).

· Assisted in monitoring progress of delivery routes throughout the U.S. and Canada.

· Obtaining customer feedback information.

· Assisted in the routing process using specialized route planning software to build efficient delivery routes.

· Logging and printing manifests for completed and approved routes which are ready for pre-call processing.

Education

GED

References upon request

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