Creola Davis

* **** *****

Alton, IL ***** United States

Mobile: 217-***-**** - Ext:

Email: ady5wd@r.postjobfree.com

Availability:

Job Type: Permanent, Temporary, Term, Telework

Work Schedule: Full-Time, Part-Time, Shift Work, Intermittent, Job Sharing

Desired locations:

United States - MO - Spanish LakeUnited States - MO - Saint Louis County United States - MO - Saint Louis United States - DC

Work Experience:

Angelic Healthcare Staffing LLC

1424 Woodpath Dr.

Florissant, MO 63031 United States

04/2018 - Present

Salary: 5,000.00 USD Per Month

Hours per week: 50

President

Duties, Accomplishments and Related Skills:

1.Work with outside agencies to identify new talent

2. Review and analyze resumes using our in-house ATS software

3. Scour job search websites for potential recruits

4. Interview candidates using industry-standard techniques

5. Complete all new-hire paperwork with candidates who meet expectations

6. Meet with HR managers at different medical facilities to negotiate contracts

7. Research workman’s comp, professional and general liability insurance companies to negotiate best coverage

8. Submit invoices for payment

Department of Veterans Affairs

400 S. 18th St.

Saint Louis, MO 63104 United States

10/2016 - Present

Salary: 40,000.00 USD Per Year

Hours per week: 40

Series: 0901 Pay Plan: GS Grade: 7

Legal Administrative Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Experience Level: Experienced Professional

1. Explore all avenues of assistance available to veterans, beneficiaries, and dependents and take positive action to encourage individuals to fully utilize available benefits.

2. Assess with the claimant short-term and long-term circumstances that might influence a choice between various benefits.

3. Take ownership of callbacks and research issues to include direct contact with the Regional Office of jurisdiction if warranted, or research with other federal or state agencies as necessary.

4. Follow up with the veteran or caller on results of research and explain the types of documents necessary to facilitate timely processing of claims.

5. Provide assistance in obtaining and completing documents and forms in accordance with the type of claim being submitted.

Supervisor: Marvin Sanchez 314-***-****)

Okay to contact this Supervisor: Yes

Department of Veterans Affairs

3773 Cherry Creek North

Denver, CO 80207 United States

05/2015 - 09/2016

Salary: 60,000.00 USD Per Year

Hours per week: 40

Series: 0962 Pay Plan: GS Grade: 7

Contact Representative Coach (This is a federal job)

Duties, Accomplishments and Related Skills:

1. Develops, examines, adjusts, reconsiders, recommends settlement of claims, receives and processes requests for authorization of healthcare services, supplies and benefits;

2. Advises, counsels and reviews applications for benefits for assigned health benefit programs administered by the Chief Business Office Purchased Care;

3. Furnishes information concerning rights and benefits with regard to assigned health benefit programs administered by the Chief Business Office Purchased Care;

4. Assists in determining the status of claims for services;

5. Redevelops claims for reprocessing, ensuring that all required information and documents are present and complete to facilitate payment of claims;

6. Explains and advises the basis for payment decisions and reasons for disallowance;

7. Explains payment methodologies used in adjudicating medical claims to resolve questions about allowable amounts and cost shares.

Supervisor: Anthony Wright 303-***-****)

Okay to contact this Supervisor: Yes

Illinois Dept of Transportation

1102 Eastport Plaza

Collinsville, IL 62234 United States

09/2010 - 02/2015

Salary: 70,800.00 USD Per Year

Hours per week: 38

Recruiter

Duties, Accomplishments and Related Skills:

1. Established recruiting requirements by studying organization plans and objectives; met with managers to discuss needs.

2. Successfully built applicant pools by researching and contacting community service organizations, colleges, employment agencies, recruiters, media, and internet sites; provided organization information, opportunities, and benefits; made presentations; maintained rapport.

3. Determined applicant requirements by studying job description and job qualifications.

4. Attracted applicants by placing job advertisements; contacting recruiters, using news groups and job sites.

5. Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.

6. Arranged management interviews by coordinating schedules; arranged travel, lodging, and meals; escorting applicant to interviews; arranging community tours.

7. Evaluated applicants by discussing job requirements and applicant qualifications with managers; interviewed applicants on consistent set of qualifications.

8. Managed new employee relocation by determining new employee requirements; negotiated with movers; arranged temporary housing; provided community introductions.

9. Improved organization attractiveness by recommending new policies and practices; monitored job offers and compensation practices; emphasized benefits and perks.

10. Managed intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.

11. Avoided legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.

12. Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

13. Interviewed and spoke with individuals of diverse backgrounds.

14. Acquired a thorough knowledge of student testing program regulations and policies.

15. Four years of human resource experience

Supervisor: Earlesa Branham 217-***-****)

Okay to contact this Supervisor: Yes

Internal Revenue Service

1222 Spruce St

Saint Louis, MO 63103 United States

10/2009 - 10/2010

Hours per week: 40

Series: 0001 Pay Plan: GS

Contact Representative (This is a federal job)

Duties, Accomplishments and Related Skills:

1. Advised taxpayers in meeting their Federal Tax obligations;

2. Provided taxpayer's assistance on tax law inquiries, filing requirements, status and web base filing.

3. Performed research, analysis, and necessary computations, to recommend adjustments to customer's accounts.

4. Addressed complex issues such as determination of active/passive loss, i.e., active participation issues or applicability of at-risk rules.

5. Provided technical tax law advice on newly enacted legislation, complex tax law issues, referrals, changes in regulations and policies.

Supervisor: Adrean Hope 314-***-****)

Okay to contact this Supervisor: Yes

Verizon Wireless

580 Thompson Lane

Murfreesboro, TN 37129 United States

01/2006 - 09/2009

Salary: 40,000.00 USD Per Year

Hours per week: 40

Lead Technical Customer Service Associate

Duties, Accomplishments and Related Skills:

1. Made necessary changes in staffing based on day of week, sales promotions, other anticipated events and PBX data.

2. Monitored productivity of customer service representatives and generated reports.

3. Reviewed PBX data to monitor the customer experience and subordinate statistics.

4. Monitored individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.

5. Monitored service calls to observe employee demeanor, technical accuracy and conformity to company policies.

6. Answered questions and recommended corrective services to address customer complaints.

7. Provided communication and follow up to ensure representatives were fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.

8. Keyed information in to computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.

9. Determined work procedures, prepared work schedules and expedited workflow.

10. Studied and standardized procedures to improve efficiency of subordinates.

11. Maintained harmony among workers and resolved grievances.

12. Prepared composite reports from individual reports by subordinates.

Supervisor: Rodney Alexander 800-***-****)

Okay to contact this Supervisor: Yes

State Of Missouri

3700 Truman Blvd

Saint Charles, MO 63301 United States

05/2003 - 12/2005

Salary: 12.00 USD Per Hour

Hours per week: 40

Income Maintenance Caseworker

Duties, Accomplishments and Related Skills:

1. Helped clients find and apply for direct services, such as public assistance, Medicaid healthcare, housing or childcare.

2. Often assisted with advocacy and care coordination.

3. Advocated and spoke or acted on behalf of my clients unable to do so themselves.

4. Main point of contact for all of my client's medical, social and psychiatric services.

5. Scheduled appointments, obtained services or assisted with transportation to appointments.

6. Explained eligibility requirements for various health benefits and payment methodologies.

7. Maintained client case files.

8. Used appropriate terminology to explain federal and state regulations regarding benefit.

9.Conducted fact finding interviews to determine clients eligibility.

10. Followed procedure for processing and adjudicating health insurance claims.

11.Examined clients paperwork to make determination on benefits.

12. Reviewed medical claims for approval or denial

Supervisor: Tamara Rooney 636-***-****)

Okay to contact this Supervisor: Yes

Illinois Power

370 S. Main

Decatur, IL 62521 United States

09/1998 - 08/2002

Salary: 16.00 USD Per Hour

Hours per week: 40

Customer Service Representative

Duties, Accomplishments and Related Skills:

1. Provided information to customers by answering product and service questions; suggested information about other products and services.

2. Opened customer accounts by recording account information.

3. Maintained customer records by updating account information.

4. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; followed up to ensure resolution.

5. Maintained financial accounts by processing customer adjustments.

6. Recommended potential products or services to management by collecting customer information and analyzing customer needs.

7. Prepared product or service reports by collecting and analyzing customer information.

8. Contributed to team efforts by accomplishing related results as needed

Supervisor: Kathryn Pate 800-***-****)

Okay to contact this Supervisor: Yes

Education:

Lindenwood University Saint Charles, MO United States

Master's Degree 03/2008

GPA: 3.4 of a maximum 4.0

Credits Earned: 48 Quarter hours

Major: Human Resource Management

Relevant Coursework, Licenses and Certifications:

completed 48 quarter hours in human resource management. Coursework completed included employee supervision, legal issues, and organizational skills

Southern Illinois University Carbondale, IL United States

Bachelor's Degree 10/2000

GPA: 3.75 of a maximum 4.00

Credits Earned: 87 Quarter hours

Major: Workforce Education

Relevant Coursework, Licenses and Certifications:

Completed a large number of courses in preparation of being a trainer. Classes included training system management, instructional education internship, and training proposal writing.

Job Related Training:

I am a member of the non-profit organization Aces For Youth. Within my role I serve as a community leader. I work with governmental officials and citizens in the community to address areas of conflict. May it be based on race, gender, sexual orientation or just misunderstandings, in my role I work to seek positive resolve. We train individuals within the community to recognize and ` analyze potential violent episodes.

Language Skills:

Language

Spoken

Written

Read

English

Advanced

Advanced

Advanced

Affiliations:

Covington's Who's Who - Candidate for 2014 Edition of Covington's Who's Who

Aces For Youth - Vice President

NAACP Alton Illinois Branch - Member

Urban League of Greater St. Louis - Executive Board Member

References:

Name

Employer

Title

Phone

Email

Sara Chappel Illinois Department of Transportation

Community Liaison

618-***-**** Indicates professional reference

Additional Information:

A+ Certification – Tech Skills St. Louis, MO 2008

TECHNICAL SKILLS

Windows Vista, Windows XP, Microsoft Offices, Macintosh Operating System, Linux

I am a US Citizen.

Contact this candidate