Post Job Free

Resume

Sign in

Customer Service Team Lead

Location:
Las Vegas, NV
Posted:
August 23, 2023

Contact this candidate

Resume:

elizabeth mason

Las Vegas, NV

ady5vv@r.postjobfree.com

+1-725-***-****

Authorized to work in the US for any employer

Work Experience

Lyft Driver

Lyft - Las Vegas, NV

June 2022 to Present

Pick up customers at a location and drive them to another location such as airport, hotels, rd appointments, grocery stores, etc.

Customer Service Host

Walmart - North Las Vegas, NV

December 2021 to Present

I recently moved to north Las Vegas from Clarksville Tn & transferred to my current location for Walmart as I have been with this company going on 5 years. My current position at this location is a customer service host which my job duties consist of assisting customers with returns, questions, financial services. I’m also a back up team lead which helps maintain sales & customer experience while team lead is on break/lunch and/or assisting others

Fuel Center Cashier

Walmart - Clarksville, TN

May 2017 to Present

• prepare fuel center to open by making coffee,tea, stocking cups,lids,straws

• make sure coolers are properly stocked with beverages

• zone merchandise

• check for expired items or products and remove and properly claim or dispose

• make sure bathroom is clean and sanitized

• walk fuel area making sure all pumps are damage free and in good working conditions

• unlock ice machine and outside merchandisers

• meet and greet customers as well as handle any service requests needed

• check out customers

• run and operate cash register

• make money deposits in drop safe

• every two hours follow sanitization guidelines to ensure a clean safe environment

• i am in charge of our tobacco products which consists of maintaining tobacco area, ordering necessary tobacco products as needed and changing the modulars out when new modulars come out

• perform all other duties that are required including completing yearly certifications for fuel attendants, quarterly cbls or refresher courses for safety in the workplace and any other training courses needed Money Center Associate

Walmart - Nashville, TN

May 2017 to Present

Open money center each day by setting up registers with starting cash then putting them in the assigned registers. Assist customers with cashing checks, sending or receiving money through 3 wire transfer companies. Loading/ unloading prepaid & bank debit cards. Helping customers pick out prepaid debits

& or gift cards to fit their needs. Verify identification of each customer to be valid & approved type of identification needed for transaction. Assist customers in bill pay from rent, car payments, housing utilities, credit cards & mortgages

Customer Service Associate

Walmart - Clarksville, TN

May 2017 to Present

Assist customers with returns / exchanges for instore purchases as well as online. Answer multiple line phone & direct calls to necessary personnel. Assist customers with complaints & or praises. Assist cashiers with their needs of cash advances when their registers get low on funds. Assist customers with questions of where to find an item or item availability Front End Team Lead

Walmart - Las Vegas, NV

February 2022 to September 2022

Manage staff assist customers handle complaints customer service is money service is all the registers count registers down pool teals get change and close the store down Night Shift Supervisor

McDonald's - Nashville, TN

July 2008 to March 2011

• manage both the kitchen area as well as the front counter and drive-thru areas ensuring that customers are receiving their food orders in a timely manner all while maintaining the freshness of the food being ordered

• help take customer orders when needed

• clean grills when needed, prep food, break down ice cream, cafe, tea urns, coffee pots

• count down registers and prepare deposits, input info into computer and document any pertinent waste or employee absences, injuries, etc

• close-out previous days business and prepare location for opening procedures and start prepping kitchen area for the breakfast shift

• make sure store is clean, sweep, mop waiting area, dining area and bathrooms

• take deposit to bank before ending my shift

Cosmetologist/Hair Stylist

Self employed. 10 years+ attention to detail and punctuality is a must. - Nashville, TN November 1989 to June 2008

• meet/greet clients

• consult clients for hair care needs

• wash,cut and style clients

• perform chemicals on clients as requested

• suggestive selling of hair care products to clients based on their needs and lifestyles

•,make and schedule appointments and/or cancellations for clients

• inventory ( order and account for products used)

• participated in community activities such as parades, homeless shelters to help prepare for job interviews by donating services and products)

• maintained records and bank deposits

Assembly Line Worker/trainer

Collins & Aikman - Springfield, TN

September 1998 to May 2002

• assembled car products for various makes and models of vehicles

• trained new employees on the lines as well as teach them the safety procedures required for that particular assembly line

Kitchen Manager/Cook

Robertson County Sheriff's Office - Springfield, TN August 1997 to August 1998

• managed the inmate trustees in kitchen prepping meals, serving lunch and dinner

• signed in/out sharp objects that were kept in locked areas for inmates to use while in kitchen

• assigned tasks to inmates to be completed before the close of the shift

• ensured kitchen was cleaned and sanitized for the next day/ shift

• help inmates prepare and serve food and transport from kitchen area to the drop off area in the jail

• prepared necessary diet needs for special diet needs of inmates requiring specific diet requirements such as diabetic needs,etc

• fill out daily communication logs

• check dates on food products

• contact jail when inmates were finished for the day so someone could escort them back to the jail Caregiver

ResCare Community Living - Springfield, TN

May 1996 to June 1997

• worked with ambulatory and non-ambulatory residents in a home setting with adls, hygiene, physical therapy,

• helped prepare meals

• filled out communication logs

• filled out each residents daily activity log in their IHP

• attended IHP meetings

• attended necessary training when required

• assisted with social skills by escorting residents to stores, community activities

• transported residents to and from their jobs when needed

• supervised residents at the local movie theater perform their duties to clean and prepare theater for opening

Hospital Unit Clerk

Baptist Medical Center - Nashville, TN

February 1994 to September 1995

• placed orders into computer to be completed by various departments such as labs, radiology, nurses

• answer phones and direct to the necessary person/persons

• answer call buttons from patients who were in need of assistance, needed medications, or had any other service needs

• contacted various departments for test results or cancellation of a procedure

• work closely with doctors and nurses to ensure the patients needs are being met

• maintain patient charts up to date

• when patients expired or were discharged send medical records to proper department to be entered into database and stored for future

Waitress

Shoney's - Springfield, TN

February 1992 to May 1992

• waited on customers to get their food/drink orders

• communicated with kitchen staff on orders

• transporting food from kitchen to tables

• clearing used dishes from tables to keep table from over crowding while customers were eating

• keep drinks filled

• keep section clean and tidy and ready for next shift

• stock table condiments as needed

• help roll silverware in napkins as they came out of dishwashing area

• stock clean cups and coffee mugs

• this was a temporary employment opportunity as i awaited the transfer of my cosmetology license from the state of MD to TN

Education

vocational/technical in master barber

Nashville Barber and Style Academy - Madison, TN

August 2007 to May 2008

vocational/technical in manicurist

Volunteer Beauty Academy-Nashville - Nashville, TN September 2002 to May 2003

vocational/technical in hospital unit clerk

Nashville State Community College - Nashville, TN

November 1993 to February 1994

vocational/technical in Cosmetology

Aaron's Academy of Beauty - Waldorf, MD

March 1989 to November 1989

ged in General Studies

md adult learning center - Waldorf, MD

September 1988 to December 1988

Skills

• Food Service

• Hospital Experience

• Cashiering

• Food Preparation

• Hair Styling

• Curriculum Development

• trachea training

• G-tube Feeding

• infant cpr

• adult cpr/bls

• Kitchen Management Experience

• Meal Preparation

• Home Care

• Cleaning Experience

• Caregiving

• Barbering

• Cosmetology

Certifications and Licenses

Cosmetologist

November 1989 to May 1992

state certified license from state of Maryland

Cosmetologist

May 1992 to October 2010

state certified license from state of Tennessee

hospital unit clerk

Present

state certification from state of Tennessee

class C fuel attendant

January 2020 to January 2021

state of Tennessee board regulated ertificate of fuel compliance class C fuel attendant

January 2021 to January 2022

state of Tennessee board certified certificate



Contact this candidate