Saianea Levao

**** * **** * ******, Utah *****

Email: ady5vg@r.postjobfree.com

562-***-****

Objective

To obtain a responsible and challenging position in addition, to fully utilize my skill set to benefit the organization.

Work Experience

Doubletree Hotel by Hilton

Front Desk- 03/2021-Present

●Performall check-in and check-out tasks

●Manage online and phone reservations

●Inform customers about payment methods and verify their credit card data

●Register guests collecting necessary information like contact details and exact dates of their stay

●Welcomeguest upon their arrival and assign rooms

●Provide information about our hotel, available rooms, rates and amenities

●Respond to clients complaints in a timely and professional manner

●Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs

●Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.

●Upsell additional facilities and services, when appropriate

Levao Notary Signing LLC

Loan Signing Agent- 03/2018-Present

●Notaries specializes in closing real estate transactions involving a Refinance, Reverse Mortgage, Heloc, Sellers, Purchase, and Loan Modification

●Making sure legal documents are authentic, checking the identity of the person signing the document, serving as a witness for the document being signed, collaborating with the buyer and seller, and notarizing all required signatures.

●Notarized over 300 closings error free.

●Confirmed all details with the signing appointment

●Print and prepare the loan documents

●Call and confirm basic information

Intermountain Healthcare

Customer Service Representative/Collections- (07/2019-03/2021)

●Collect payments

●Process claims

●Answers high volume of calls; transfers and directs calls

●Answers high volume of calls and directs calls to verify eligibility

●Help with payment plans, payment extensions, credit card payments

●Call insurance companies to verify insurance plans

●Solve patients problems

Insurance Agent/Customer Service

People to People- (02/2013-06/2019)

●Schedule appointments for insurance enrollment

●Verify Eligibility

●Verify benefits and copays

●Claims processing and adjustments

●Answer inbound calls & outbound calls

●Request Authorization

●Solve customer inquiries and concerns via email or call

●Keeps area clean and organized

●Protects patient confidentiality

●Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

Ticket Agent/Baggage Claims-Los Angeles, CA

Hallmark Aviation Services-07/2007-09/2012

●File claims for missing baggage

●Tracing missing baggage

●Checking in passengers for flight

●Communicate with captain for weight and balance

●Issue interim expense to passenger

●Arrange passenger hotel room for delayed flight

Scheduler/Billing Clerk-Signal Hill, CA

S&L Security Inc (Long Beach Memorial)-07/2003-07/2007

●Assisted Doctors & Nurse on patient restraints

●Monitored psyche patients in room

●Schedule 40 employees to their site

●Calculated total hours worked for each employee

●Dispatched using a switchboard 15 lines

●Transporting gurney from room to room

Sales Representative-Torrance, CA

Dominguez Congregational-06/1999-03/2019 (Volunteer work)

●In charge of calling out bingo numbers

●Assist center in selling package/games/machines

●Prepare monthly spreadsheets on profits and lost

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