Customer Service Manager
Resume:
Aaliya Aquino
Tampa FL 33634
Career Objective
My name is Aaliya Aquino I am currently enrolled in college majoring in Business Administration. I believe I would make a great asset to your company! I have been a Customer Service Manager for the past 3 1/2 years. I am looking for an opportunity to grow my skillset and apply, what I am currently learning with a company I can grow with. I am determined to do my best.
Work Experience
Sales Assistant
Century Fasteners January 2023- Present
Create Purchase Orders.
Check status on Purchase Orders
Gather tracking information for suppliers and vendors.
Scan, File purchase Orders.
Check inventory and stock levels.
Send out partials if parts are backordered to ensure customer satisfaction.
Customer Service Manager Tampa, FL
Walmart November 2019-January 2023
Managed customer service staff by communicating expectations, monitoring and analyzing results
Forecasted requirements, prepared budgets to meet financial goals
Allocated resources, optimizing operational performance and improving overall growth of my department
Problem solve all complaints and clarified results for both customer and associates.
Utilized company tracking system to log all results
Scheduled Vendors
Ensuring a positive work setting and leading by example for the other employees
Reviewing reports to determine the level of customer satisfaction
Project management
Operations and training
Skills
Problem solving
Customer service
Workflow management
Performance tracking
Evaluations
Time Management
One call resolution
Continues improvements
Excel
Microsoft
Google Sheets/Docs
Customer Service
Education
Alonso High School May 2021 High School Diploma
Principal Honor Roll GPA 4.2
Hillsborough Community College Business Administration Expected graduation 2025
Honor roll GPA 3.9
Extracurricular Activities
Church Volunteer Work
National Honor Society
Contact this candidate