SY Sanjuanita Ybarra

Hernandez

Brownsville, TX *8526 956-***-****

ady5ut@r.postjobfree.com

PROFESSIONAL

SUMMARY

Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols. Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient- oriented with proficiency in handling emergency situations. SKILLS Care Quality Assessments

Medical Records Management

Laboratory Results Management

Physical Assessment

Patient Services Management

Health Information

Administrative Assistance

Patient Flow Coordination

Patient Information

WORK HISTORY ASSISTANT CLINICAL COORDINATOR 07/2017 to 08/2023 WellMed Medical Management - United Health Group 800 W Jefferson Brownsville Texas

Mentored new clinical staff members for proper onboarding and orientation processes.

Built strong relationships with patients and families for optimized care satisfaction.

Organized systems for tracking patient records to improve ease of retrieval. Coordinated, monitored, assigned, and documented patient and clinical care activities.

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

Processed customer service orders promptly to increase customer satisfaction.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Provided primary customer support to internal and external customers. FRONT DESK RECEPTIONIST 01/2000 to 06/2014

Valley Doctors Clinic 2300 Central Blvd

EDUCATION High School Diploma 06/1991

Gladys Porter High School, Brownsville, TX

BILINGUAL Speaking english & spanish fluently .

LANGUAGES English

Full Professional

Spanish

Full Professional

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